Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Happy griller 1
from Tennessee
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Cooks great but if you’re use to charcoal, it takes a few uses.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: C.R.H.
from Southwest Ohio
Gender:Male
Verified Purchase:Yes
First off, I am a true fan of Weber, their products, and product support. I have had 2 Genesis and 2 Kettle Grills. I have experience with two competitive brand of pellet grills through friends. I read and researched the 2nd Gen of SmokeFire and felt confident in Weber based on past experiences that they had corrected issues after their initial launch. The main reason why I purchased the SmokeFire versus a competitive brand was the 600 degree high temperature for grilling and their idea of incorporating their flavorizer bars on their pellet grill that they are known for. My disappointment lies with the following:
Pellets get stuck in the hopper and fall short of feeding to the auger. I have had it happen once where it even shut down the grill during cooking racks of ribs (In fairness I was down in my basement and lost connection with the grill). Towards the end of long cools I am currently getting notifications that I need to add more pellets.
The right side gets noticeably hotter than the left. Example, just yesterday I was cooking at 275 degrees. The right side got done before the left. I placed the probes down through the top grates to about two inches above the main grate to check temperature and they showed 351 and 354 degrees.
The bottom of the grill catches fire, increases temperature, and burns food if not careful. I would not consider this a grease fire as it does end up going out. None the less, the ash/dust mixed with grease catches fire. I expect to have to clean the grill throughly after a long cook, but not after EVERY “grilling” type cook and not even after two or three “grilling” type cooks. However, if you don’t you have fires. For long cooks I have placed a foil pan on top of the flavorizer bars only to have to be really careful not to spill the grease everywhere. In my experience with other makes of pellet grills the separation of the burn pot, ash, and dust seems to have merit. I understand I chose the go the route without the separation and in the case of Weber have the flavorizer bars, but unfortunately I am second guessing my decision.
If you do not keep the software version updated, you have instances where pellets are fed into the pot without lighting, then when you do have it light you have heavy smoke until they burn off.
I have used my SmokeFire about 12 or 13 times and it is going on 2 months old. I hope to keep learning about it and figure out how to make it work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, October 1, 2021
Hello, thank you for being a long-time Weber fan and for taking the time to share your feedback. We are here to help address some of the issues that you shared. We want you to have the best possible experience with your SmokeFire grill.
We are sorry to hear that your pellets got stuck in the hopper. The key to good pellet flow is to use good quality pellets. Ideally, Weber pellets. You want to use pellets that are fresh and intact. Always avoid pellets that have dust or are broken down, which can happen if you or a dealer store them in humid environments, handle them roughly, or if the bag is left open for some time. The pellets should have a crisp snap when broken instead of tearing or ripping apart.
When you get down to the lower 1/3 or so of your pellets in the hopper, you will see that they start to line up on the slide but they are still flowing. We agree that proper maintenance is essential to getting the best experience from your grill, whether it's a pellet, gas, or charcoal grill.
When doing longer cooks or grilling fatter cuts we suggest using a water pan underneath the food directly above the Flavorizer bars to help catch the grease dripping and make the cleaning easier for your next cook. Click here to view the drip pans: https://www.weber.com/US/en/accessories/accessories-by-category/cleaning/foil-pans/6416.html.
We are delighted to hear that you have done 13 cooks on your SmokeFire these past 2 months! We are confident this is the right grill for you. We will reach out via email to ensure these tips help and that your grill is working properly. Thanks!
We are sorry to hear that your pellets got stuck in the hopper. The key to good pellet flow is to use good quality pellets. Ideally, Weber pellets. You want to use pellets that are fresh and intact. Always avoid pellets that have dust or are broken down, which can happen if you or a dealer store them in humid environments, handle them roughly, or if the bag is left open for some time. The pellets should have a crisp snap when broken instead of tearing or ripping apart.
When you get down to the lower 1/3 or so of your pellets in the hopper, you will see that they start to line up on the slide but they are still flowing. We agree that proper maintenance is essential to getting the best experience from your grill, whether it's a pellet, gas, or charcoal grill.
When doing longer cooks or grilling fatter cuts we suggest using a water pan underneath the food directly above the Flavorizer bars to help catch the grease dripping and make the cleaning easier for your next cook. Click here to view the drip pans: https://www.weber.com/US/en/accessories/accessories-by-category/cleaning/foil-pans/6416.html.
We are delighted to hear that you have done 13 cooks on your SmokeFire these past 2 months! We are confident this is the right grill for you. We will reach out via email to ensure these tips help and that your grill is working properly. Thanks!
Written by a customer while visiting weber.com
Posted by: Martin P
from East Lansing, Michigan
Gender:Male
Verified Purchase:Yes
Easy to set up and run. Outstanding food is being made. No problems with any of the equipment provided.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: David Grover
from Orange County, CA
Gender:Male
Verified Purchase:Yes
The optional front shelf is too small and / or too high and items placed on it interfere with the lid handle. Despite the hopper upgrade, even Weber pellets don’t always slide down.
If it would be easy to do, it would be great if users could interrupt the shutdown program and restart the fire.
If it would be easy to do, it would be great if users could interrupt the shutdown program and restart the fire.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great Smoker and Grill easy to learn and master.
on September 20, 2021
Posted by: Anonymous
from Warners, NY
Gender:Male
Verified Purchase:Yes
Solid Smoker and Grill. Adds a great amount of flavor with smoke boost. The other reviews citing the need for the front and side tables are not wrong, though it truly depends on how you manage your grill space. The software works most of the time, a few exceptions of remote temp changes not working every time. The Overall setup and use is straight forward and suited for masters and novices alike. I would certainly recommend this smoker, especially to those that read other reviews and understand the advantages and shortcomings of this model. For Weber, I would suggest an API for adding and storing cooking recipes to enhance the adoption and use of the software.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Casper3
from Orange Va
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Great results. I just wish the grill would work better with off brand pellets.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Gonzo13
from SoCal
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I was a bit hesitant at first having read all of the Gen I problems, but after taking a leap I am impressed. The quality is typical Weber so no issues there. Software is good, smoker reaches temp quickly and holds. Smoked a couple of times and this thing is a breeze to use and food is great.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Texan in Oregon
from Oregon
Gender:Male
Verified Purchase:Yes
Can’t believe how much cooking space there is! Cleaning is a bit of a process I didn’t expect. Love the hood vent as opposed to a smokestack. Excellent smoked food (meats, veggies, spices and salts which all take smoke beautifully on the silicone grill liners). Super Smoker!
I would recommend this to a friend!
Written by a customer while visiting weber.com