Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: M Rootberg
from Vail Co.
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Enjoying cooking with SMOKEFIRE. Chicken lamb salmon steak all come out great. The temp probes take guess work away for us dummies.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Emily H.D.
from Indianapolis, IN
Gender:Female
Verified Purchase:Yes
I give this grill a SOLID four stars. As far as how it cooks food: AMAZING. Everything I've cooked in this grill has been unbelievable (chicken, fish, pork, beef, veggies, you name it!)
The only reason I dont give it five stars is because I occassionally have issues with starting it. I will start the grill and walk away for it to heat up, I come back and it's dispensed loads of pellets, but it's not actually heating up. Happens apprx 1 out of 10 times. Frustrating, but easy to fix (shut down the grill, clean out the pellets, start it up again and it works fine). Otherwise, absolutely love this grill. I would still 100% recommend it.
The only reason I dont give it five stars is because I occassionally have issues with starting it. I will start the grill and walk away for it to heat up, I come back and it's dispensed loads of pellets, but it's not actually heating up. Happens apprx 1 out of 10 times. Frustrating, but easy to fix (shut down the grill, clean out the pellets, start it up again and it works fine). Otherwise, absolutely love this grill. I would still 100% recommend it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Loganville Griller
from Loganville Ga
Gender:Male
Verified Purchase:Yes
I own a first generation and worked through all of the issues and didn’t throw in the towel… once it was lined out I loved it. I purchased this second generation for our vacation home. I own many Weber products and loyal to a brand that provides customer service and performance.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jlabom
from NC
Gender:Male
Verified Purchase:Yes
Good smoker, makes some really great BBQ. The only issue I have with the Smoker is the software. When increasing temperatures the Smokefire sometimes takes an inordinate amount of time to increase the heat. Sometimes I have to increase the temps to 350-400 to get the Smokefire to start heating up, then I need to decrease to the temperature needed.
Other than that, I love this thing!
Other than that, I love this thing!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 23, 2021
Thanks for taking the time to share your experience with your new SmokeFire EX6. We can certainly help you with the grill getting up to temp and we will want to dig into that with you.
In the meantime, here are some tips. It’s important to make sure you've downloaded the latest version of the Connect app and updated your grill to the latest software and firmware. You can find the latest version information for your grill and the Connect app here https://consumer-care.weber.com/hc/en-us/articles/360042696872
The quality of the pellets you are using can also impact the performance of your grill. We recommend using Weber pellets for best results.
We will follow-up via email to ensure that your grill is working as it should. Thanks!
In the meantime, here are some tips. It’s important to make sure you've downloaded the latest version of the Connect app and updated your grill to the latest software and firmware. You can find the latest version information for your grill and the Connect app here https://consumer-care.weber.com/hc/en-us/articles/360042696872
The quality of the pellets you are using can also impact the performance of your grill. We recommend using Weber pellets for best results.
We will follow-up via email to ensure that your grill is working as it should. Thanks!
Written by a customer while visiting weber.com
Posted by: cdoc777
from New Haven, CT
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I am in love. This thing is a beast and performs beautifully. Assembly was smooth and took about two hours with help of my three year old. Cooks like a champ. Set it and forget it. Have a lot and I can wait to do even more. Don’t hesitate order one right now you will be happy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Greg48
from Westborough, MA
Gender:Male
Verified Purchase:Yes
Would have been four stars if the original cook box wasn’t defective. Had to spend over two hours disassembling and reassembling the grill. It’s a fun grill to cook on, but not overly impressive.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 26, 2021
Hello, thank you for taking the time to share your feedback. We do not expect the cookbox to arrive in the condition that it did, and we sincerely appreciate you taking the time to contact us and finalize the repair. A generous warranty backs this unit, and if you have any other questions or concerns, please let us know. We are ready to help. Thanks!
Written by a customer while visiting weber.com
Posted by: Uriel
from New jersey
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great product that is built to last and delivers a great smoke flavor
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: C Earl
from Wildomar CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I have always been a charcoal guy but also always wanted a smoker. This grill is so versatile i can easily do the quick hit of burgers to long smoke of brisket with ease. Best BBQ i have ever owned. Plus the app is awesome.
I would recommend this to a friend!
Written by a customer while visiting weber.com