Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
1
Buyer beware
on February 20, 2024
Posted by: RodyCar
from Brighton, CO
Expertise:Intermediate
The grill works great over 350 degrees. This grill does not work for low and slow methods. Once the flame goes out, (and it will) it takes a good 10-15 minutes to complete its shut down cycle before you can start reheating. Last time this happened the pellets in the glow plug chamber smoldered the glow plug assembly wire. I was very excited for to put my third webber on the back deck but its just taking up space at this point.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, February 26, 2024
Thank you for your feedback and for being a loyal Weber fan. We would never want you to be disappointed with the performance of your SmokeFire EX6 grill, and we are here to help. With a little time and practice, and a few of our pointers, you'll be amazed at what this grill can do!
Please look for an email outreach from our Care team soon so we can assist you and get you grilling and smoking again. Thank you!
Please look for an email outreach from our Care team soon so we can assist you and get you grilling and smoking again. Thank you!
Written by a customer while visiting weber.com
Customer Rating
4
Nice smoker, but still needs some improvements.
on January 26, 2024
Posted by: Anonymous
from Traverse city, Mi
Verified Purchase:Yes
Finally broke down and bought a pellet smoker. I am a huge Weber fan, and have 4 other webers: 18” Smokey mountain, charcoal performer, gas grill, and Q2000 portable. I like the quality of construction as well as the app and electronics interface. The pellet feed system needs some work. Also, the right side of the smoker seems hotter than the left side.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Great looking bbq, horribly assembled electronics
on January 16, 2024
Posted by: A MB
Verified Purchase:Yes
Not working, even with new parts from Weber. Family missing out on smoked wings and briskets
Response from weber.comBy Weber grills, January 26, 2024
Your feedback means a lot to us. We are very sorry to hear you are having an issue with the electronics on your grill and are not able to use the grill. Our Care team will be reaching out to assist you further. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Mitch M
from Washington
Expertise:Intermediate
Verified Purchase:Yes
The Smokefire has operated and cooked flawlessly since owning it. Love the flavor that it adds to the food and ease of use to operate.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MarkEL
from Cincinnati
Verified Purchase:Yes
Love the grill and the features! However after using it 8 times the controller stopped working during a 4 hour cook and will not come back on?
I would recommend this to a friend!
Response from weber.comBy Weber grills, December 20, 2023
We appreciate your feedback. We are very sorry to hear your controller went out after a 4 hour cook. We would suggest checking the fuse. Our Care team will reach out to follow up. We will get you back to grilling in no time. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from So Cal
Expertise:Intermediate
Verified Purchase:Yes
7 cooks on my SmokeFire & its snuffed itself out now 3 times. Weber doesn’t know why but mid cook ( 2-3 hours in ) it just snuffs itself out. Super frustrating to be worried during a cook if your smoker is going to stay on. You just cant turn it back on so its into the kitchen oven. Im regretting my purchase
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, December 20, 2023
Your feedback is very important to us. We are very sorry to hear your grill is snuffing out. We are here to help. We suggest using Weber pellet for best results. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Army MP Retired
from Oceanside, CA
Expertise:Intermediate
Verified Purchase:Yes
I have had my Smokefire for a few weeks now and absolutely Love It! I have done a few cooks on it and can’t find anything I don’t like about it. I have multiple Weber grills and will never buy anything else.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: AlBro
from Noblesville, IN
Expertise:Intermediate
Verified Purchase:Yes
I have had 2 cooks with the grill so far. The first cook.was ribs. They came out pretty good, bit a massive pile of grease leaked out of the bottom right of the drum causing a large grease stain on our paver patio. The 2nd cook was a brisket and I placed an aluminum pan in bottom of the drum to avoid the grease drip again. The temp stayed consistent for about 6 hours. Then the unit basically stopped and went from 250 degrees down to 65 degrees. We had to finish the brisket in the oven. The next morning I took everything apart and cleaned the unit. I ran it for an hour and seemed to work ok. I plan on trying a pork shoulder this weekend. Hoping for a better result. This was a pricey purchase and disappointed is an understatement.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, December 8, 2023
We appreciate your feedback. We are very sorry to learn you had an issue with the grill shutting down mid cook. We want to know more and offer our assistance. Please look for an outreach email from us soon. Thank you for being a Weber fan!
Written by a customer while visiting weber.com