Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Nitrosniffer
from New River, Az
Gender:Male
Verified Purchase:Yes
Did my due diligence in researching the EX6 as well as other brands and the best bang for my buck is the EX6. Cooked ribs, chicken breast/cream cheese bacon wrapped...performed flawlessly very happy with my choice no complaints thanks Weber for bringing this pellet grill to life.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
I have had problems with this grill from the start
on November 7, 2021
Posted by: Speedybob
from Minnesota
Gender:Male
I bought this grill about 6 months ago and I have had problems ever since. Now the auger turns for 2 minutes and then stops. After awhile it starts turning again slowly but the grill doesn't light.
Response from weber.comBy Weber Grills, Consumer Care, November 8, 2021
Thank you for your response. We are sorry to learn that you are having issues with your SmokeFire grill. We would never expect your auger to stop turning arbitrarily! Your grill should light easily and maintain temperature without issues.
After setting the temperature of the grill, it is important to keep the lid closed. The pellets are fed into the grill based on the internal grill temperature. Opening the lid can interfere with the functionality potentially disrupt the auger and feed rate.
Our Support team is here to help! Please look for our email outreach. We look forward to helping you soon!
After setting the temperature of the grill, it is important to keep the lid closed. The pellets are fed into the grill based on the internal grill temperature. Opening the lid can interfere with the functionality potentially disrupt the auger and feed rate.
Our Support team is here to help! Please look for our email outreach. We look forward to helping you soon!
Written by a customer while visiting weber.com
Customer Rating
4
Big beautiful beast
on October 31, 2021
Posted by: Ken from Vegas
from Las Vegas, NV
Gender:Male
This is a big grill. Best for large groups. Didn't realize how big until it arrived. In retrospect, I could have gotten by with the smaller model, but happy none the less. Cooks beautifully smoked meats with little effort. Did some ribs and chicken breast so far and was very happy with the results. I found that I don't use the app much for control, but happy to be able to monitor the grill with the app.
I've been a Genesis owner for 30 years, and my gas grill is still going strong. The smoker grill will be a nice complement. Being able to cook low and slow with lots of smoke adds so much to many meats. I'm counting on Weber quality and support to keep my new grill working as long as the old one.
My only gripe is that the pellet hopper can be difficult to fill without spilling. If the lid was hinged the other way, it would be easier to fill (from the back).
I've been a Genesis owner for 30 years, and my gas grill is still going strong. The smoker grill will be a nice complement. Being able to cook low and slow with lots of smoke adds so much to many meats. I'm counting on Weber quality and support to keep my new grill working as long as the old one.
My only gripe is that the pellet hopper can be difficult to fill without spilling. If the lid was hinged the other way, it would be easier to fill (from the back).
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, November 1, 2021
Thank you so much for your amazing feedback! We are excited to learn that you have been a long-time Weber fan and continue to bring our products into your home. It means a lot to us! We are also glad to hear that you are loving your new SmokeFire EX6. We think that nothing beats the versatility and features it offers. We hope that you'll continue exploring the features available through the Weber Connect app, and we're glad you're enjoying remotely monitoring the temperature.
We appreciate your suggestion about the hopper and we will definitely going to bring that to my team. We're always looking to evolve our products, and suggestions like yours are an important part of the process.
We hope you'll make many memories and delicious meals with your SmokeFire grill. We're always here to help if you have any other questions or concerns. Thanks again for your feedback and for being a long-time Weber fan!
We appreciate your suggestion about the hopper and we will definitely going to bring that to my team. We're always looking to evolve our products, and suggestions like yours are an important part of the process.
We hope you'll make many memories and delicious meals with your SmokeFire grill. We're always here to help if you have any other questions or concerns. Thanks again for your feedback and for being a long-time Weber fan!
Written by a customer while visiting weber.com
Posted by: Gtcs
from Iowa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
So far it's working pretty good I did have problems with pellets bridging.
I also gets a hot spot on the right rear that will burn food.
I also gets a hot spot on the right rear that will burn food.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 28, 2021
Thanks for your feedback. We are happy to know that you have been having a positive experience with your SmokeFire grill. We are sorry to hear that your pellets have sometimes been bridging.
The key to good pellet flow is to use good quality pellets. We recommend using Weber pellets for the best results. You want to use pellets that are fresh and intact. Always avoid pellets that have dust or are broken down, which can happen if you or a dealer store them in humid environments, handle them roughly, or if the bag is left open for some time. The pellets should have a crisp snap when broken instead of tearing or ripping apart.
We appreciate your concern with even heat inside your grill. It is important to make sure your grill is fully preheated with the lid closed before adding food. After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
Our Support team is always here to help. Please look for an email from us soon! Thanks again for being a SmokeFire fan!
The key to good pellet flow is to use good quality pellets. We recommend using Weber pellets for the best results. You want to use pellets that are fresh and intact. Always avoid pellets that have dust or are broken down, which can happen if you or a dealer store them in humid environments, handle them roughly, or if the bag is left open for some time. The pellets should have a crisp snap when broken instead of tearing or ripping apart.
We appreciate your concern with even heat inside your grill. It is important to make sure your grill is fully preheated with the lid closed before adding food. After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
Our Support team is always here to help. Please look for an email from us soon! Thanks again for being a SmokeFire fan!
Written by a customer while visiting weber.com
Posted by: Mark in Iowa
Verified Purchase:Yes
Have only used it to smoke with. Hold temperature perfectly even on a windy day and love the addition of WIFI Control
Written by a customer while visiting weber.com
Posted by: PAB1
from Miami
Verified Purchase:Yes
It's a Weber. What else is there to say. It is solid, looks great and cooks awesome.They also have the best customer service and parts availability. It cooks low and slow and you can sear steaks. Try that with a Traeger, at any price level. I added the stainless shelfs. They look good but don't hold much weight.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Excellent product, Weber Quality
on October 20, 2021
Posted by: sbpidge
from Fishers, Indiana
Gender:Male
So far excellent.!I waited for the 2nd generation. I have had other pellet grill brands and Weber fixed the issues they have. Although the hopper slope could be better, I don’t know how they could improve. Having the hopper drop from an elevated position is great and allows for a much bigger flame in the pot without back fire. The only thing I would change is when you turn it off and then decide you want to cook a little more or restart, you can’t. You have to let it shut down completely. But over all the app is easy, it heats fast, great smoke, easy clean, and best of all stainless grates. I have been without a Weber for 9 years and now I am back to only Weber products. Awesome.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Algonquin, IL
Gender:Male
Verified Purchase:Yes
I have to admit, being a lifelong charcoal user, I didn't want to like the SmokeFire.
The problem is, I threw everything I could at it and it came perfect every time!
From low and slow to hot and fast... the SmokeFire made me a believer!
The problem is, I threw everything I could at it and it came perfect every time!
From low and slow to hot and fast... the SmokeFire made me a believer!
I would recommend this to a friend!
Written by a customer while visiting weber.com