Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: lkWDFDHDIWDSAVHDJVHWDVCFW
Verified Purchase:Yes
The grill itself works as advertised. I would suggest two improvements to the design. One, a drawer under the shelf on the right end, and two, a shelf attached to the legs. There are threaded anchors already installed on the legs so I might try fabricating a shelf on my own.
Response from weber.comBy Weber Grills, Consumer Care, December 6, 2021
Thank you for your feedback. It's great to know that you're having a good time using your SmokeFire. We appreciate your design suggestions and we will definitely make sure they are passed along to the appropriate team for consideration.
We are always striving to evolve our products in order to delight our Weber fans. Feedback like yours is a crucial part of that process and we appreciate your participation. We do not recommend modifying your current grill model.
Our Support team would like to thank you and find out if you have any other suggestions. Please look for a follow-up email from us soon. Thanks!
We are always striving to evolve our products in order to delight our Weber fans. Feedback like yours is a crucial part of that process and we appreciate your participation. We do not recommend modifying your current grill model.
Our Support team would like to thank you and find out if you have any other suggestions. Please look for a follow-up email from us soon. Thanks!
Written by a customer while visiting weber.com
Posted by: MichaelV
from Houston, Texas
Gender:Male
Verified Purchase:Yes
It maintains a good temperature and usually works. The surface area is huge and space is not a problem, although you have to be aware that the center is going to be quite a different temperature than the sides, which is to be expected. The app is good and makes it easy to see and modify temps without going outside.
My first gripe is that it doesn't always start. (Sometimes I have to turn it back off, wait 15 minutes, remove the pellets, and try again) During a long cook all my pellets are on one side of the hopper and don't feed properly. Wanting to use this as a replacement for our awesome Weber gas grill that was old enough to drive, I didn't realize that I would always smell of smoke after using it. I refill pellets way faster and at more expense than I did gas cannisters. Gas also didn't leave any ash on the grates or food. If I had to choose again I would have bought another gas grill and not a pellet grill and just found a way to smoke the occasional brisket like that.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, December 4, 2021
Thank you for being a long time Weber fan! We greatly appreciate you taking the time to share your feedback with our team regarding the Smokefire EX6. Weber is constantly working on ways to improve our products and our customer experience and we are happy to pass your suggestions along. In fact, many of our updates are a direct result of consumer feedback. Our team has also reached out via email to discuss some maintenance tips with you. Thank you!
Written by a customer while visiting weber.com
Posted by: Bryce Servold
from Golden Colorado
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Shut downs cost delays, talked to Weber help and got tips on how to deal with.
Response from weber.comBy Weber Grills, Consumer Care, December 3, 2021
Thank you for your feedback. We appreciate your patience during the unexpected shutdown. We're glad to hear that our Support team was able to help with some tips to improve your grill's performance.
Please look for a follow-up email from our Support team soon. We want to make sure that our tips helped and that you're loving your grill. Thanks!
Please look for a follow-up email from our Support team soon. We want to make sure that our tips helped and that you're loving your grill. Thanks!
Written by a customer while visiting weber.com
Posted by: PaulG from Michigan
from Michigan
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love it. Making great roasted bbq chicken and home made pizza.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Lee7773
from Paris, TN
Gender:Male
Verified Purchase:Yes
Haven't used it as much as I would like to but that will happen soon. I have smoked ribs for many years on different machines but I can truly say the first test run on this smoker they were the best ribs I have ever made. I was worried about wood ash being on the meat I had seen on other brands but after close inspection I found none on mine. Thanks Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: BlackDogBBQ
from Knoxville TN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
By far the best grill I’ve ever owned and I’ve owned quite a few
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from MD
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
What a Wonderful Experience! Used to own a Weber gas grill after many other brands and loved it. Really wanted to go with a Wood Pellet grill and tried a couple of versions then saw the Weber and am so glad I purchased. Heats up really quick, easy clean up and the Flavor......Well let me say our Thanksgiving Turkey was a real hit!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great grill and great service
on November 26, 2021
Posted by: Casey76
from Eugene, OR
Gender:Male
Expertise:Intermediate
I have been pretty happy with my grill for the past 1.25yrs. I don't use the wifi feature but I do appreciate that you can smoke low or heat the grill up really hot for those times you want to grill burgers or sear some meat. I recently found that the auger in mine failed. I think it was related to some jam, IDK. Anyhow, I just called Support and they are sending me a new auger and feeder tray free of charge. Even though I never registered my grill. Pretty cool.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, November 28, 2021
Thank you for your feedback. We're happy to know that you love your SmokeFire grill. Like all of our grills, your SmokeFire is covered with a generous warranty. Our Support team was happy to help you with your replacement part. We're always here to help!
We'd like to make sure that everything is working great now that you have the part you need. Please look for an email outreach from our team soon. Thanks again for being a SmokeFire and a Weber fan!
We'd like to make sure that everything is working great now that you have the part you need. Please look for an email outreach from our team soon. Thanks again for being a SmokeFire and a Weber fan!
Written by a customer while visiting weber.com