Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Richard Wayman
Verified Purchase:Yes
I have now had several cooks on the Smokefire (Version 2). I have had no problems whatsoever, and I really like the ease of use and accuracy of the internal temperature control. I just finished cooking a 7 bone rib roast and the Smokefire performed flawlessly. Love this BBQ.
Written by a customer while visiting weber.com
Posted by: E. Daniels
from Brandywine, MD
Gender:Male
Verified Purchase:Yes
Sorry for the long read but this is more of a review of my full experience with Smokefire and not just my recent EX6 purchase. I am a early adopter with a Smokefire EX4 Gen 1. Despite all the bad press the Smokefire received on launch my EX4 has been going strong on all original gen 1 parts. It gets used frequently and after almost 2 years I've only had to replace a glow plug once. We have another big brand of pellet grill at the firehouse that took the slow boat ride from China to get here (Smokefire is built in the good ol USA) and the Smokefire blows it away when you compare quality of materials, fit, finish, and the product it produces. After using the station's "brand-t" grill I didn't know you could get a smoke ring from pellets until now. I was at Lowe's right before Thanksgiving to pick up pellets and they had the EX6 discounted so i figured the EX4 needed a big brother. If the 2nd gen EX6 keeps running like the 1st gen EX4, I'll be extremely satisfied. I just hope they drop a update for the app so I don't have to delete the one I'm not using to pair the one I am.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: CM..
from Illinois
Gender:Male
Verified Purchase:Yes
Love the quality of weber products. So far im a little disappointed at smoke flavor or lack there of after the first few smokes. I also think it should have a larger hopper. I purchased it for its smoking abilty or claim to it, so for me im not happy with it yet.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, December 22, 2021
Thank you for your feedback. We are excited and happy to hear from a long-tie Weber fan like yourself. We appreciate your suggestion for a larger hopper and we are sorry that you haven't yet achieved the smoke flavor you're looking for from your SmokeFire grill.
We recommend using the SmokeBoost feature of your grill to get the smoke infusion you desire. SmokeBoost is a feature designed to enhance the smoky flavor of food at a very low temperature. We also recommend using bolder flavored Weber pellets like our Mesquite or Hickory blends for added flavor.
Please look for an email follow-up from our Support team. We'll send more information about SmokeBoost and help you achieve your dream results. Thanks again for being a Weber fan!
We recommend using the SmokeBoost feature of your grill to get the smoke infusion you desire. SmokeBoost is a feature designed to enhance the smoky flavor of food at a very low temperature. We also recommend using bolder flavored Weber pellets like our Mesquite or Hickory blends for added flavor.
Please look for an email follow-up from our Support team. We'll send more information about SmokeBoost and help you achieve your dream results. Thanks again for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: uwevon
from dallas texas
Gender:Male
Verified Purchase:Yes
The Grill cooked fine for first 6 months. Loved it. Then it crashed. The glow plug quit and the entire assembly was ruined. Like gone. had to replace the entire assembly, melted, corroded. Then the fan motor blew out at the same time. All after 6 months. Is this what is to happen every 6 months? This is an 1200 grill and it lasted 6 months. completely unacceptable.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, December 20, 2021
Thank you for your feedback. We are sorry for the frustration you experienced with your grill. What you experienced is not normal and we apologize for the inconvenience. Your grill is backed with a generous warranty as well as the help of our Weber Support team.
With regular maintenance, your grill should run smoothly and produce consistently awesome results. We want to make sure that you love your grill!
Please look for an email from our Support team soon. Thank you!
With regular maintenance, your grill should run smoothly and produce consistently awesome results. We want to make sure that you love your grill!
Please look for an email from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Greaser 41
from Cali
Gender:Female
Verified Purchase:Yes
The fact that I have to put a tray under my food in order to prevent grease fires is pathetic!! Poor design for grease run off. The current design flat out doesn’t work. Even in their food recipe steps they tell you to use a tray.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, December 17, 2021
Thank you for being a long time Weber fan! We greatly appreciate you taking the time to share your feedback regarding the drip trays. Using a drip pan during long cooks is very common and helpful. The drip pan serves a couple purposes, such as proving added moisture to the food and easy clean up after grilling, just to name a few. Our team has reached out via email to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
I've had Weber grills for the past 45 years and this is the best one yet! I had heard about all the problems with the Gen one version so I was a little skeptical about this purchase but it's been flawless for the past six months! The only grills/smokers in my outdoor kitchen are Weber's and I own 7 of them!!
Written by a customer while visiting weber.com
Posted by: Andy A.
from CA
Gender:Male
Verified Purchase:Yes
This being the second generation of the smoke fire grill I assumed certain issues were a thing of the past. However my auger broke only on the third use. I also had a grease fire on the first long cook I had. Almost ruined a brisket. Good for burgers, steaks, and ribs. But don’t cook a pork butt or brisket on it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, December 13, 2021
Thank you for your feedback. We are sorry to hear that you have had issues with your auger and grease control. We care deeply about your experience when using our products.
It is possible for pellet debris to build up in the auger, especially if the pellets being used are crumbly and stale. Fresh Weber pellets are recommended for optimum performance. We also recommend cleaning your auger after every few cooks to ensure it is clean.
When doing longer, low and slow cooks we recommend using a water pan to collect drippings. The recommended drip tray is Weber part 6416 and it can be found on our website.
Please look for an email outreach from our Support team. We'll make sure you have everything you need to get back to grilling and smoking again soon. Thank you!
It is possible for pellet debris to build up in the auger, especially if the pellets being used are crumbly and stale. Fresh Weber pellets are recommended for optimum performance. We also recommend cleaning your auger after every few cooks to ensure it is clean.
When doing longer, low and slow cooks we recommend using a water pan to collect drippings. The recommended drip tray is Weber part 6416 and it can be found on our website.
Please look for an email outreach from our Support team. We'll make sure you have everything you need to get back to grilling and smoking again soon. Thank you!
Written by a customer while visiting weber.com
Posted by: DrBone
from GA
Gender:Male
Verified Purchase:Yes
Heat varies wildly across the grill surface.
Gets to temp incredibly quick
Ash control is a bit messy.
Gets to temp incredibly quick
Ash control is a bit messy.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, December 12, 2021
Thank you for your feedback. It's wonderful to hear that you are enjoying your new SmokeFire EX6. We love how quickly it can go from smoking temperature to searing temperature, too! We appreciate your feedback about the temperature and ash control, and we have some suggestions.
It is important to make sure your grill is fully preheated with the lid closed before adding food. After preheating, the heat will start to even out.
When you open the lid, the SmokeFire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat. It sounds simple, but please keep that lid closed for the best results.
It is normal to encounter ash in a wood-burning grill. You'll notice more than usual the first time your grill is used, and that is okay. We recommend cleaning the burn pot and cookbox push the ash into the ash and grease drawer with the provided Weber scraper.
We hope you'll continue using and loving your SmokeFire for years to come. Our Support team is sending you a follow-up email to make sure you have everything you need. Thanks!
It is important to make sure your grill is fully preheated with the lid closed before adding food. After preheating, the heat will start to even out.
When you open the lid, the SmokeFire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat. It sounds simple, but please keep that lid closed for the best results.
It is normal to encounter ash in a wood-burning grill. You'll notice more than usual the first time your grill is used, and that is okay. We recommend cleaning the burn pot and cookbox push the ash into the ash and grease drawer with the provided Weber scraper.
We hope you'll continue using and loving your SmokeFire for years to come. Our Support team is sending you a follow-up email to make sure you have everything you need. Thanks!
Written by a customer while visiting weber.com