Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: STrask
Expertise:Intermediate
Verified Purchase:Yes
Love the grill itself. I had issues with the legs not being tapped correctly and not letting the casters screw in all the way. Webber customer service was great and immediately sent replacements with no charge.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chris 01
from McCrory Arkansas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill over all but the ash from the pellets blows around and gets on everything.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 18, 2022
Thank you for your feedback. We loved to hear that you are having a great experience with your grill. Regarding the ash in your cookbox, we appreciate your concern. However, because ash is a natural product of burning wood, it cannot be totally avoided.
Our Weber Engineers took great measures to uniquely design a pellet grill that directs ash down and into an enclosed system so that very little ash should ever reach the cooking grate area. You'll notice more than usual the first time your grill is used, and that is okay.
We recommend cleaning the burn pot and cooking chamber after the first cook by pushing the ash into the ash and grease drawer with the provided Weber scraper.
Please look for an email from our Support team soon. Thanks!
Our Weber Engineers took great measures to uniquely design a pellet grill that directs ash down and into an enclosed system so that very little ash should ever reach the cooking grate area. You'll notice more than usual the first time your grill is used, and that is okay.
We recommend cleaning the burn pot and cooking chamber after the first cook by pushing the ash into the ash and grease drawer with the provided Weber scraper.
Please look for an email from our Support team soon. Thanks!
Written by a customer while visiting weber.com
Posted by: Flexmoney
from Las Vegas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Cooks really good I love this grill I wish I would have bought this year’s ago
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Grand Junction, CO
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I love it! I haven’t had a problem with it. It is a great complement to my Genesis NG Grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
The EX6 is the most versatile grill I have owned.
on January 2, 2022
Posted by: OGauge4Me
from Bowie, MD
Gender:Male
Verified Purchase:Yes
Having owned the EX6 since March I can truthfully say this is an amazing grill. It does everything I was hoping it would do concerning the food cooking for my family. I use the grill 3 to 4 times a week for all types of grilling and smoking meats and vegetables.
Do not be deceived, it is not a set it and forget grill, you still need to cook and tend to the smoking process. What it does do is take fire management out of the equation, and at 72 YO that is a gift that allows me to use a grill more often.
I recently had a more complex problem with the EX6 after Thanksgiving and it was fixed before Christmas. The Weber customer service team was exceptional with helping me resolve the problem. When you purchase a piece of equipment this expensive you expect decent customer service and Weber exceeded my expectations. I have owned Weber grills for over 40 years now and appreciate the availability of parts to maintain my grills.
The EX6 does need to be cleaned and when I first started to look at the EX6 when it first came on the market, I thought it would be a cleaning nightmare, but I was wrong. I use a small drip tray under the meat to catch the fat renderings from larger cut of meat. Keep my grates cleaned and wipe down the exterior after every cook. Sweep the ashes into the ash pan and wipe down the interior after every 3 to 5 cooks. Another task, which is not hard at all, is to sift the pellets before placing them into the hopper to cut down on pellet dust. Pellet dust and/or non-pellet debris in the bag of pellets, IMHO, was the probable cause of my EX6 problem. All grills need cleaning and maintenance and the EX6 is no exception. Another good practice is to cover and unplug the grill after every use.
In closing since I have added the EX6 to my outside kitchen, my WSM and Kettle grills are not seeing much love.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Unreliable Grill
on January 2, 2022
Posted by: LeviHen
from Florida
Gender:Male
An offset smoker box requires less attention and is more reliable than the Weber SmokeFire.
I bought this grill after my old pellet cooker finally died. The Weber Smokey Mountain and the Weber Performer worked so well, I thought the Weber SmokeFire was a no-brainer (based on brand name alone). However, I was wrong. After 6 months of cooking with it, these are my results:
- I have never completed a cook that lasts over 2 hours without it shutting down (30 plus attempts; 0-30)
- Sometimes it shuts down in the first 30 minutes (with a full hopper of pellets)
- When it shuts down, it is not a quick fix. Specifically, The grill has to be completely broken down, allowed to cool, pellets vacuumed out, and finally, go through the 15 minute shut down cycle once you restart the CPU.
- After cooking an item with significant grease (pork butt, ribs, etc.) if you turn the temp up past 450, you may burn the house down, as the grease just pools to the bottom near the flame causing a grease fire.
- The grill's operating system has about a 10% chance of freezing up and allowing the fire to go out; however, you will not know this, because the system thinks the grill is still at the preprogrammed temperature. As a result, you do not get any notifications from the app that a failure has occurred.
- Sometimes it shuts down in the first 30 minutes (with a full hopper of pellets)
- When it shuts down, it is not a quick fix. Specifically, The grill has to be completely broken down, allowed to cool, pellets vacuumed out, and finally, go through the 15 minute shut down cycle once you restart the CPU.
- After cooking an item with significant grease (pork butt, ribs, etc.) if you turn the temp up past 450, you may burn the house down, as the grease just pools to the bottom near the flame causing a grease fire.
- The grill's operating system has about a 10% chance of freezing up and allowing the fire to go out; however, you will not know this, because the system thinks the grill is still at the preprogrammed temperature. As a result, you do not get any notifications from the app that a failure has occurred.
I have been an engineer for over 20 years. My professional determination is that Weber is failing in the area of integration and test. All of the problems the grill is having are obvious design issues and could have been quickly adjudicated in the testing phase.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Customer Rating
5
Great Grill & Amazing Support
on December 31, 2021
Posted by: GrillGuy12
from Nebraska
This is my second Weber grill and have to say they're an amazing company. I recently cooked the best pork butt I've ever made on the SmokeFire and am loving it. When I first purchased the unit, it arrived with some damage. Weber quickly sent replacement parts and a super friendly and professional technician to perform the repair for me. When that technician discovered some additional issues, he had Weber ship a brand new unit and came again to set it up. Damage can happen in shipping/manufacturing to any company. But I don't know of any other companies who would choose to respond by going above and beyond. I'm a customer for life--thanks Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Joe69
from Dallastown,PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill and has worked without any issues except one one Christmas day. Auger jam and had to shut down and tear apart. App didn't tell me temp was dropping till it was down to 100.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 2, 2022
We appreciate your feedback! We loved hearing that you have been having a great time with your SmokeFire grill, minus the notable exception. We apologize for the frustration you experienced when your auger jammed on Christmas.
There are some things you can do to help avoid an auger jam, like using fresh Weber pellets and making sure pellet dust doesn't build up in the hopper chute, for example.
It means a lot to us that you still rated your grill highly despite that hiccup. Thanks for sticking with us! Our Support team is sending a follow-up email now to offer some tips for avoiding future auger jams. Thanks again and happy grilling!
There are some things you can do to help avoid an auger jam, like using fresh Weber pellets and making sure pellet dust doesn't build up in the hopper chute, for example.
It means a lot to us that you still rated your grill highly despite that hiccup. Thanks for sticking with us! Our Support team is sending a follow-up email now to offer some tips for avoiding future auger jams. Thanks again and happy grilling!
Written by a customer while visiting weber.com