Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Papitas
from Los Angeles, CA
Gender:Male
Verified Purchase:Yes
Excellent smoker the price made in the states. I’ve had no issues searing or cooking long and slow. With basic maintenance this grill should not give you any issues!! Don’t believe the negative reviews you see on YouTube or online, this grill has given me some of the best tasting BBQ next to the Pit Barrel flavor, this one can really hold its own. Only issue I really have is the grease ash cake layer it creates by drip grease area after every long cook, I’m assuming that it’s common for many pellet smokers…
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Great customer service
on March 8, 2022
Posted by: Jwill1978
Gender:Male
Expertise:Intermediate
This Weber EX6 was a gift. I had many issues with it such as, not powering on (after only 2 uses) then not holding temp accurately. I’m proud to say Weber has been there every step of the way sending replacement parts and even some free accessories! Seems to be working good now!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, March 9, 2022
Thank you for your feedback. We are thrilled to hear that your SmokeFire grill has been working better since our Support team stepped in to help.
Your satisfaction is very important to us, which is why we back our products with an outstanding warranty and Support team.
If we can help with anything else in the future, you can reach us at Reviews@weberstephen.com or by phone (7 days a week 7AM-8Pm CST) at 800-446-1071.
Thanks for sticking with us and for being a Weber fan!
Your satisfaction is very important to us, which is why we back our products with an outstanding warranty and Support team.
If we can help with anything else in the future, you can reach us at Reviews@weberstephen.com or by phone (7 days a week 7AM-8Pm CST) at 800-446-1071.
Thanks for sticking with us and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Just a grill dude
from Casper wyoming
Gender:Male
Verified Purchase:Yes
Love th grill not impressed with local support but webers support is amazing had to go to the manufacturer for help bit it was worth it
Written by a customer while visiting weber.com
Posted by: DaveG63
from Cincinnati, Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great Grill, My previous pellet grill doesn't compare to this one. The Wifi/Bluetooth connectivity is much better than the previous one. The heat range is by far much better also, up to over 600F.
Really enjoying my grill.... Can't go wrong with Weber, right?
Really enjoying my grill.... Can't go wrong with Weber, right?
Written by a customer while visiting weber.com
Posted by: husky hoovy
from Broad top Pa
Gender:Male
Verified Purchase:Yes
ok weber you did it again, I originally bought the ex6 when it first came out, { I do mean when it first hit the floor} and I had several issues w/ the unit in the first year, and weber stood behind their product on every issue I have been a costumer of weber products for over 25 years and God willing 25 more, the performance of the first grill was top shelf, But weber decided that there were to many upgrades and parts were on back order all the time, so yes you guessed it they shipped me a brand new Gen 2 Ex6, Now how's that for customer service, Hats off to Ya weber Keep up the Good work
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JT Iron Range Cooking
from Minnesota
Gender:Male
Verified Purchase:Yes
The quality of the unit is not inline with the Weber name or price of the unit. I Normally purchase Weber product because I am confident they will last but this unit I have little confidence in. As someone who now sells Grills in my store, I will no longer be biased towards recommending the Weber products. My 3rd smoke was for a company cook out of standing rib roasts, I clean my units after each use but this unit overfed causing severe flare up of temp.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, February 28, 2022
Thank you for being a long time Weber fan! We are so sorry to learn of your experience with the Smokefire EX6. Our team is here to help. We would love to get more information from you to help get this resolved. Please look out for an outreach email from us. Thank you!
Written by a customer while visiting weber.com
Posted by: N....
Verified Purchase:Yes
Constant issues every time I cook. I have yet to have a flawless cook with no issues. Excessive temp swings, temp drop and grill shutdown, pellets not feeding, pellets not burning at startup and having to restart, etc.
Response from weber.comBy Weber Grills, Consumer Care, February 26, 2022
Thank you for taking the time to share your feedback. We sincerely apologize for the vast disappointment you are experiencing with your SmokeFire EX6. Your comments are very valuable, and we will be sure to pass them along to our team. Please be on the look out for an outreach email from us. Thank you.
Written by a customer while visiting weber.com
Posted by: Jayson w
from Wv
Gender:Male
Verified Purchase:Yes
Since I updated the controls the grill works great.
I would recommend this to a friend!
Written by a customer while visiting weber.com