Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: THOCK
from Dallas,TX
Verified Purchase:Yes
Too much hand holding needed. Worst Weber product ever. Constantly flames out, wifi bugs out, pellet shoot bogs down on full load of pellets and flames out. Now I find out after buying this hunk of steel Weber's decided to bail out and come up with Searwood on the backs of us poor suckers who bought the Smokefire! Give us a trade-in!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, June 4, 2024
Thank you for your feedback. Your satisfaction is very important to us. We are so sorry to hear you are having pellet feed issues and flame outs. We do recommend using fresh Weber pellets or ones of a similar size to avoid jams. Our Care team will reach out to follow up. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Lake Ozark, MO
Verified Purchase:Yes
Assembly, burn-in and WiFi connections all went well. Following the instructions are good, only missing a few more details would’ve been helpful. First cook @200 went great. Second cook I decided to use the SuperSmoke option, but realized the user does not set the low temperature, it’s automatic @180. [1] No cold smoking on this unit as temperature doesn’t go to 160 as advertised. [2] Using SuperSmoke shortens lifespan of glow plug. I can’t afforded to use one glow plug per SuperSmoke session.
After multiple ‘Flame-outs’ during cooks, I’m considering Opt.1 - Never use SuperSmoke or Opt. 2 - Sell and purchase a more reliable brand smoker.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, May 14, 2024
Your feedback is very important to us. We are so sorry to hear you are having an issue with Smoke boost setting on your SmokeFire grill. We will look into this for you and have a member of our Pellet team reach out to assist you further. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: TommyMike
Verified Purchase:Yes
Awesome grill. Heats up fast and cooks evenly. Smoked ribs turned out perfect 250 degrees using the 3,2,1 method.
Written by a customer while visiting weber.com
Customer Rating
1
Do not buy
on April 11, 2024
Posted by: JJpitmaster
from Houston
Expertise:Intermediate
I love weber but I had to send back after multiple problems and later found out that they are common (mostly fire not starting properly and timing out which is horrible when you have a lot of meat waiting and guest booked). After 4 smokes (started pellets with a small starter each time to make sure it worked), the motor went out. I had to return. They stood behind the product but what a hassle to assemble and then send back...
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 24, 2024
We appreciate your feedback. So sorry to hear it did not work out as planned. We are always here to help and hope you can consider us in the near future. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
EX6 gen 1
on April 5, 2024
Posted by: Big Daddy D
from Central California
I’ve had this grill since it was first released, my EX6 is OUTSTANDING! Although Weber sent me EVERYTHING that was known to be problematic, e.g. hopper slide, glow plug, auger motor etc. I am still on all original equipment from the motor to the glow plug. I’ve literally had no problems with this grill. In fact, four years later I’m so happy and I feel that if it were to stop working at this point I’ve definitely gotten my money’s worth out of it. I love this grill, it looks like the only updates this grill has seen is a light inside the smoker and an included sear grate. I have purchased the front folding shelf and a cover. My previous pellet grill rhymed with prayger so I’m familiar with the usual snafu’s that come up i.e. flameouts, pellets not sliding freely inside the hopper and that has helped in my expectations of any pellet grill. I also own a BGE XL a mini BGE a Weber Performer, a 22” premium kettle, a Weber Big Joe, a Smokie Joe, a Weber Q300 (for when charcoal grills aren’t allowed i.e. tailgates) and a 10’ Santa Maria bbq trailer. I am definitely at the level of grill master and I get down with each and every grill I own
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Earl Almond
from NC
Verified Purchase:Yes
i own a bbq business and have been cooking over 30 years and this is by far the best home grill i have ever owned
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Bob-
from Alberta
Verified Purchase:Yes
Purchased this smoker 2 months ago and worked very well. I did use an aluminum tray under the grates to collect grease and have had no problems with fires or clean up.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Not the best
on March 6, 2024
Posted by: Dhornet7
from Indianapolis, Indiana
I have had this for over a year now and I am not impressed. I like the fact that is wifi and bluetooth, but from an overall performance standpoint, it is lacking. Multiple flame outs. Right side is far more hot than the left. I have to cook with a pan underneath the meat for long smokes, otherwise the rendered fat will fall down and catch fire over time. My most recent frustration with this smoker/grill is the discovery that the piece the glow plug is attached to is constructed with plastic pieces. Plastic does not like heat. The are where the plug attaches was completely melted. So when I went to pull out the glow plug, the entire unit fell apart, now I have to buy a replacement piece. For something that cost so much, you would expect there not to be plastic in a high heat area. I would definitely never recommend this product to anyone.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, March 20, 2024
Your feedback is very important to us. We are very sorry to hear you are having issues with your SmokeFire EX6. We are here to help.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thank you!
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thank you!
Written by a customer while visiting weber.com