Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Shefto
from Wyoming
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Excellent quality. Easy to assemble. Grills meat and fish great. Easy to clean. Very happy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Carguy Howard
Verified Purchase:Yes
Grilling has never been easier. It's like a set it and forget it. Grill warms up quickly and cooks to set temp. I think the pellet hopper is a poor design for overnight cooks as pellets don't fall as they should. I also prefer the stronger smoke profile of charcoal and wood chunks.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Hallandale Beach, Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Totally unreliable. The burner often stops in the middle of the cooking with no apparent reason. It also has hard time to reach temperatures above 450 degrees Fahrenheit. There are multiple videos that comment on the error generated by the system. I went through the instructions, but next time I turned the grill on, the problem appears again. I feel really bad to even try to grill anything again, as most likely I will have to take the meat partially cooked and finish inside the house. It is impossible to try to use this product.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 11, 2022
Thank you for your feedback. We are sorry to learn that you have not had a reliably great experience with your SmokeFire EX6 grill. We apologize for the disappointment and we understand how frustrating it can be when you are not getting the results you expect.
Our SmokeFire grills have a bit of a learning curve, like any new grill. We are confident that with some troubleshooting and guidance that you'll be impressed with the improvement.
Please look for an email outreach from our Support team. We're here to help! Thank you!
Our SmokeFire grills have a bit of a learning curve, like any new grill. We are confident that with some troubleshooting and guidance that you'll be impressed with the improvement.
Please look for an email outreach from our Support team. We're here to help! Thank you!
Written by a customer while visiting weber.com
Posted by: Roger Seid
from Sorrento, FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
My EX6 has worked flawlessly, I'm quite impressed by it's performance. It has a huge amount of grilling area, so I always have plenty of room for whatever I'm smoking or grilling. The smoke flavor is amazing, and the 600 degree sear is perfect to finish of thick steaks.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: SeanS
from Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It struggles to even hit 450 degrees even after it's been thoroughly cleaned and I'm using fresh weber pellets. I want my money back!!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 3, 2022
We greatly appreciate your feedback regarding the Smokefire EX6. We are so sorry to learn you are having an issue with the grill not reaching temperature.
We apologize for the bad experience you are having and we are here to make things right.
Your grill is covered by a generous warranty and your satisfaction is very important to us. Our Support team will be reaching out to assist you further. Thank you!
We apologize for the bad experience you are having and we are here to make things right.
Your grill is covered by a generous warranty and your satisfaction is very important to us. Our Support team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: IslandSmokeGuy
from St Simons Island, Ga
Gender:Male
Verified Purchase:Yes
Difficult to get started. Hopper doesn’t feed all the pellets and have to push them down halfway through the cook. Temp fluctuations are all over the board. Weber sent me a new hopper slide but I haven’t installed it yet so I can’t comment in that. Hopefully the hopper replacement fixes the issue with pellet feed. Also, I’d like to see a better cleaning system instead of having to tear apart the grill to get the bottom clean.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 1, 2022
Thank you for your feedback. We are sorry to lean that you have not been having an excellent experience with your grill so far.
We recommend using Weber pellets for the best experience. We also recommend that the pellets be checked for freshness before grilling. A fresh pellet will snap when broken in half, not crumble.
Our Support team would like to help you get the most from your grill. Please look for our email outreach soon.
We recommend using Weber pellets for the best experience. We also recommend that the pellets be checked for freshness before grilling. A fresh pellet will snap when broken in half, not crumble.
Our Support team would like to help you get the most from your grill. Please look for our email outreach soon.
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
This pellet grill works perfectly. Easily assembled and holds temperature. Rock solid and great taste. Looks beautiful in my backyard.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Austin TX
Gender:Male
Verified Purchase:Yes
I like this grill about as much as I like any pellet grill. Its a compromise trading absolute best flavor away in return for just good flavor and much extra convenance and the ability to sleep a little on overnight cooks. The grease system clogs and needs cleaned after every fatty cook. The ash and grease clog the bottom. Cook again at medium to high heat with out cleaning and you will have a grease fire. Its picky about pellets. Tried some great tasting knotty wood plum pellets and it bridged constantly. Used lumber jack char-hickory and it fed much better. This unit seems to add more smoke flavor than other pellet grills I have used. So I like that. But it does not have the clean great smoke of a stick burner. Webewr needs to improve grease management and pellet feeding. But this unit does hold a ton of food, with results at least as good as other pellet grills.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, March 24, 2022
Thank you for your feedback. We are excited to hear you are enjoying your new Smokefire EX6. Grill maintenance is an important factor in a successful grilling experience. We designed SmokeFire to be as easy to maintain as possible, and we hope that you will find it easier to maintain with practice.
We do recommend using Weber pellets for best results.
Our Support team would like to offer our assistance to make sure that you have everything you need to enjoy your new grill. Please lookout for an outreach email from us soon. Thank you!
We do recommend using Weber pellets for best results.
Our Support team would like to offer our assistance to make sure that you have everything you need to enjoy your new grill. Please lookout for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com