Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
5
Keep Em Clean
on April 23, 2022
Posted by: Cleaning Ken
from Houston, Texas
Gender:Male
Expertise:Intermediate
In two weeks, I will have had my Ex6 for one year and could not be more satisfied. After two shutdowns shortly after purchasing, I was determined to find a cure or get a refund. I soon found that keeping this pit clean, regularly, is a fix for many of this pit woes. It's a machine and they all malfunction or break down sooner or later, and what works for one doesn't always work for all. I like to figure things out and this pit was no different, especially after waiting for Weber to come out with a pellet of this size and revamping. Woods produce "creosol", and a by product of creosol is a sticky residue. It affects every part of this grill, especially the pellet chute. Early on I learned from my flameouts that performing regular cleaning has eliminated any flameouts until the other day when I did a 16 hour brisket and got a flameout at hour 13. But you know what, I hadn't did my regular 3 cook cleaning and could only blame myself. I do a minor cleaning every 3 cooks and a major every 6-7. I focus on the chute with a thin spray of cooking oil, preferably Pam, wiping off any excess to prevent a fire but just enough to keep that chute nice and slippery. I noticed early on that when I did have a flameout, there was a pile out pellets all over the igniter box. Curious as to why, I did nothing but remove the excess pellets and refired the pit. The pellets started boiling up on the chute from friction buildup, and after enough weigh over came the friction, they all dropped together covering the igniter box completely and causing a shut down. The exact thing occurred on that brisket cook the other night. So do I blame Weber for something they couldn't prevent if they tried, NO. After a deep clean, it fired right back up and performed flawlessly next cook. I use a mopped on base during all my cooks, so my accumulation of dried up sauce build up is probably a lot more than the spray bottle cooks. The plastic scrapper that came with the pit is an excellent utensil for the job. Keeping the vents open and clear adjacent to the burn box is critical to constant temps, so be mindful, especially if you're a mopper like me. I purchased the cover with the pit to prevent direct rain on the electronics if it's something you haven't considered. Water and electronics, not a good mix. Blame Weber, I just don't think so. if you can afford this pit, you can afford the cover or at the least, a piece of plastic. I am still learning my pit and the different flavors of pellets of different foods, searing and reverse searing, precise hot spots, you name it. I think it's just part of the cooking experience, and yes, there are recipes you should be able to duplicate without even thinking about it, but as I said, these are machines that need maintenance and upkeep. For me, cleaning has been my best friend for consistent, uninterrupted cooks thus far. I'm 67 years old and have had Webers from my first pit purchase nearly 50 years ago, and haven't been disappointed yet, especially with their patented baked on finishes, enabling years of service of all their pits. I ain't rich, and for me and a pit, this was a luxury purchase I budgeted and waited on Weber to fix their glitches from their initial pellet introduction. I am totally content, the size, the performance, the exterior and it's looks, everything I wanted for such an investment and expectation from Weber. Hopefully, I may have mentioned something that will make your cooking more enjoyable and less frustrating and always remember, Weber has one of the best warranties in the business if all other fails and their customer service is outstanding. Good cooking fellow Q'ers!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Houston
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The Assembly directions needs improved the fire dampener needs a hole drilled on it for the pallets falling through and the shut down function needs to be able to actually turn the grill off instead of keep beeping at somebody to turn the power off
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wind_River
from Wisconsin
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I have used a pellet grill for many years. I am very impressed with the design and engineering.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Christopher8
from NewOrleans, LA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great so far! I’ve had the grill about a month. I have cooked a couple things and have been very pleased with the results; good flavor, even heat distribution…
Very user friendly and simple to get started. Time will tell the durability.
The grill is easy on the eyes as well. :-)
Very user friendly and simple to get started. Time will tell the durability.
The grill is easy on the eyes as well. :-)
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jaycue
from Tampa, Fl
Gender:Male
Verified Purchase:Yes
This grill is amazing. It maintains the heat well and is very versatile. I am loving it!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: TKM - Fr
from Nashville, TN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Pros:
- Like the flexibility to smoke, grill, sear
- Good size to do lots of food at once
- Love the connectivity and app
- Like the flexibility to smoke, grill, sear
- Good size to do lots of food at once
- Love the connectivity and app
Cons:
- It’s loud! This is my first pellet grill and I was surprised (and disappointed) at how much noise the fan makes
- Goes through pellets a lot faster than I expected; seems like a bag every 3-4 grill sessions
- Takes a long time to shut-down; I want to turn if off, not hear it anymore, and not think about it anymore while I eat
- It would greatly benefit from built-in storage (like the Genesis and Summit lines have underneath) - for extra pellets, grill tools, cleaning products, etc.
- It’s loud! This is my first pellet grill and I was surprised (and disappointed) at how much noise the fan makes
- Goes through pellets a lot faster than I expected; seems like a bag every 3-4 grill sessions
- Takes a long time to shut-down; I want to turn if off, not hear it anymore, and not think about it anymore while I eat
- It would greatly benefit from built-in storage (like the Genesis and Summit lines have underneath) - for extra pellets, grill tools, cleaning products, etc.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, April 21, 2022
Thank you for your being a long-time Weber fan! We greatly appreciate your feedback regarding the Smokefire EX 6.
We are glad to hear you are enjoying your grill and are pleased with its performance.
However, we apologize for the disappointment with the grill shut down timeframe and the fan noise.
Regarding the pellet consumption, it is 1-2 pounds per hour on low and slow temps and 3-5 pounds of pellets per hour on high heat cooking temperatures. Hopefully, this information is helpful.
Our team wants to learn more about your experience and assist you further.
Please look for an email from our Support team soon. Thanks!
We are glad to hear you are enjoying your grill and are pleased with its performance.
However, we apologize for the disappointment with the grill shut down timeframe and the fan noise.
Regarding the pellet consumption, it is 1-2 pounds per hour on low and slow temps and 3-5 pounds of pellets per hour on high heat cooking temperatures. Hopefully, this information is helpful.
Our team wants to learn more about your experience and assist you further.
Please look for an email from our Support team soon. Thanks!
Written by a customer while visiting weber.com
Posted by: Chad N
from iowa
Gender:Male
Verified Purchase:Yes
works as advertised, but overall have not been thrilled with it. Built like the spirit series of grills-thin walls, wish weber would focus again on quality and not price! updates are troublesome also
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 21, 2022
Thank you for being a long-time Weber fan! We greatly appreciate you taking the time to share your feedback with our team regarding the Smokefire EX6. We are so sorry to learn your experience did not match your expectations.
We want to know more about what you are seeing with the updates.
Our Support team is reaching out to assist you further. Thank you!
We want to know more about what you are seeing with the updates.
Our Support team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Not req
from Chicago
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The App us nice, but has some minor flaws in it. Ince you start the recipe, it doesn't make it easy to alter it (such as time to rest). Grill is great though, lovd it.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, April 21, 2022
Thank you for your feedback. We are sorry to learn that you have not been having an excellent experience with the app so far. We will be sure to share your feedback with our team for consideration.
Our Support team will be reaching out to follow up. Thank you!
Our Support team will be reaching out to follow up. Thank you!
Written by a customer while visiting weber.com