Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Ben V
from Miami
Gender:Male
Verified Purchase:Yes
Pellets don't always slide down. Not reliable in the least. Wish I went with another brand or could refund this smoker.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 9, 2022
We appreciate your feedback and apologize for your disappointment. We expect your grill to be reliable and high-quality, and we'd like to help improve your experience.
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grill is backed with a generous warranty. Please look for an email outreach from our Support team. Thank you!
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grill is backed with a generous warranty. Please look for an email outreach from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: BC - Chicago, IL
from Chicago, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
At the time of this post i have 4-5 sessions of grilling totalling 8-10 hrs of use.
This grill/smoker has been everything it was descibed as. Heats up fast, well built, great display and interface etc. Has many options like up to 4 probes, front and side shelves, standard handle light also works well. Pellet feed has bee flawless with very little extra ash escaping the tray.
Some room for improvements. I added a smoker approved lid gasket to help keep in heat and smoke. Cheap upgrade. Wifi connection is great but if you only use Bluetooth the range is VERY limited. I would say anything over 30' gets spotty. Grease does make its way to the drip tray but not without help after grill is cool from the included plastic scrapper. My thought is that because it shares a path with the ash... it gets sticky/hard before it flows out.
Overall very pleased.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
The pellet interlock issue is has not been fixed.
on May 2, 2022
Posted by: Shane Jarvis
from Glendive, MT
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The grill works great when wants. I purchased a gen 2 with hopes that the pellet feeding issues were in the past. That is not the case, if I dont give the pellets a good stir so they feed properly, i get the drop in temp notification everytime. Then the shut down process takes 15 min even if the it doesn't ignite due to pellet interlock
The food is fantastic one it get it to work properly, which is only about 20% of the time
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 3, 2022
We greatly appreciate you taking the time to share your feedback with our team regarding the Smokefire EX6. We are so sorry to learn your experience did not match your expectations.
We want to know more about what you are seeing when the temperature drops.
Our Support team is reaching out to assist you further. Thank you!
We want to know more about what you are seeing when the temperature drops.
Our Support team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Eric Paul
from Louisville, KY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I've only been cooking on this thing for a few weeks now but it performs flawlessly. It's not only a great smoker but also a great grill. Everything I've made has turned out delicious.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ray & Jane
Expertise:Intermediate
Verified Purchase:Yes
Seems pricey, not excited about wifi, doesnt transfer heat from 1 end of grill to other, not able to hook up to my phone, but does hook up to my tablet. Im not impressed with this grill. Wishing i would not have bought it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 2, 2022
Thank you for your feedback. We are sorry to learn that you are having issues with your SmokeFire grill. We apologize for your frustration and we'd like to help.
As you may know, some easy-to-adjust factors like keeping the grill lid closed as much as possible will help the heat even out across the grill. We also recommend using fresh Weber pellets in your grill for the best results.
Our Support team will be reaching out to assist you further. Thank you!
As you may know, some easy-to-adjust factors like keeping the grill lid closed as much as possible will help the heat even out across the grill. We also recommend using fresh Weber pellets in your grill for the best results.
Our Support team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: John in California
from California
Gender:Male
Verified Purchase:Yes
We purchased the EX6 Smokefire and could not be happier. The grill is easy to use, easy to clean and the food tastes awesome. I was a little concerned that it would be complicated to use, but it couldn't be easier.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Michael m. R.
from Eau Claire WI
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Had trouble getting it to connect with my phone, then controller went to recovery mode. Weber sent me a new controller within 2 days, installed it and everything works fine. I have noticed that the grill seems to have a cool spot to the left side, not sure if this will disappear with more use of the grill, as I have only used it twice.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, April 26, 2022
Thank you for your feedback. We are happy to hear our one of our reps placed your order for the controller and got your parts out fast.
Regarding the hot spot, we would suggest keeping the lid closed as much as possible to help the temperature even out across the grill surface.
Our Support team is reaching out to see how we can assist you further. Thank you!
Regarding the hot spot, we would suggest keeping the lid closed as much as possible to help the temperature even out across the grill surface.
Our Support team is reaching out to see how we can assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Jay I
from Maryland
Gender:Male
Verified Purchase:Yes
I actually have a first Gen, but it wouldnt let me select that. The glow plug doesnt last long, ive had to buy replacements after just a few months. There is a huge inconsistency with hot spots at the higher grilling temps, but obviously not much issue with a low smoke temp. I frequently get flame out error code, which ends the grilling session until i can cool down, clean out, and restart the grill. Pellet feeder jams, also leading to flame out. Fresh pellets doesnt seem to help the randomness with which this occurs. I expected more for the cost and from Weber.
Response from weber.comBy Weber Grills, Consumer Care, April 25, 2022
Thank you for your feedback. We are sorry to learn that you are having issues with your SmokeFire grill. We apologize for your frustration and we'd like to help.
As you may know, some easy-to-adjust factors like pellet quality and grill maintenance are often the cause of the issues you described. We recommend using fresh Weber pellets in your grill for the best results.
We also recommend regularly updating your grill's firmware and software to benefit from the performance enhancements.
We are here to help you get satisfying and consistent results from your grill. Please look for our email outreach soon. Thank you!
As you may know, some easy-to-adjust factors like pellet quality and grill maintenance are often the cause of the issues you described. We recommend using fresh Weber pellets in your grill for the best results.
We also recommend regularly updating your grill's firmware and software to benefit from the performance enhancements.
We are here to help you get satisfying and consistent results from your grill. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com