Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: SmokeFire Timmy
from Milwaukee, WI
Gender:Male
Verified Purchase:Yes
I really enjoy cooking with the EX6! This is my first pellet smoker and I decided to stick with Weber because I've been a Weber fan since I saw my dad cooking with one back in the 70s when I was a kid. The EX6 is easy and fun to use, and it looks fantastic. The cover for it is waterproof and breathes easy so I have no fear keeping it outside. Very happy with the unit.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mech Girl
from San diego, California
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It's great when it works. The app has connected to the grill once. I've reinstalled it multiple times. Doesn't always cook evenly across all the burners. Love the taste when it does work though. Wasn't even a year and a fuse broke in it. Customet service was helpful and walked me through fixing it. The customer service website doesn't offer a lot of useful solutions.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 23, 2022
Thank you for your feedback. We are so sorry to hear your experience did not match your expectations. We want to know more about your situation to assist you further. Our Support team is reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Mr Hauss
from Chicago, IL
Gender:Male
Verified Purchase:Yes
Love it. Assembly wasn’t bad and it worked great yesterday. Made some chicken last night and it was great. Going to put the ribs on this weekend so will have more content after the weekend. Just a beautiful smoker
Written by a customer while visiting weber.com
Posted by: Anonymous
from Knox Indiana
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
When it’s working good you can’t beat it, but when it called for an update,I did,but have had nothing but problems since. Now, every time I use it I have to do a factory reset and then it works right half of the time.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 22, 2022
Thank you for your feedback. We are so sorry to hear of your issue with the update. We are happy to help get this resolved so you can get back to enjoying your grill. Our Support team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: WA-JC
from Washington
Verified Purchase:Yes
Pellet bridging problems (can't be that expensive to add something to keep the pellets from bridging instead of relying on gravity feed). Takes a long time to shutdown (whenever the SF throws an error) before you can restart the SF again. Stainless stell shelf feels cheap and flimsy.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 20, 2022
We appreciate your feedback regarding the Smokefire EX6. We are so sorry to hear of your disappointment with the pellet bridging, the long shut down, and the quality of the side shelf.
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grill is backed by a generous warranty. Please look for an outreach email from our Support team. Thank you!
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grill is backed by a generous warranty. Please look for an outreach email from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: Andre Sr
from Chicago
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This Unit provides a restaurant experience in my back yard
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: pcjeff
from Wisconsin
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I'm loving my new SmokeFire Ex6. It produces wonderful meat and veggie dishes, and it does so with a minimum of fuss. I'm also happy with the app that lets me monitor things while not actually having to be right at the grill. Thank you Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JokinJ
from East US
Gender:Male
Verified Purchase:Yes
Fantastic smoker. Very easy to use and clean. Very consistent heat and smoking.
I would recommend this to a friend!
Written by a customer while visiting weber.com