Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
1
Total disappointment
on June 6, 2022
Posted by: Ajordan1119
from West Chester, PA
Gender:Male
Expertise:Intermediate
I have had my smoke fire for about a year. I have been a Weber fan my entire life and I just feel completely let down. When it first got to my house it was all banged up with dents. I didn’t let that bother me because I was going to put it to good use and honestly I just wanted to use it. It only works about 30% of the time at its best. Currently nothing on it is working I set the temp and it just gives me error codes. I have replaced the glow plus and have done a deep cleaning on the smoke fire, and still nothing. I don’t want to give up on this machine but I am def at a loss for what to do. Also the paint is already starting to peel off in spots. For this price point I just feel like it should be way better.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 11, 2022
Thank you for your feedback regarding your Smokefire EX6. We are very sorry to hear your grill arrived damaged. Your satisfaction is very important to us.
We want to know more about the error codes you are seeing to help you get this resolved and back to enjoying your grill.
Your grill is backed by a generous warranty. We look forward to assisting you further. Please look for an outreach email from our Support team shortly. Thank you!
We want to know more about the error codes you are seeing to help you get this resolved and back to enjoying your grill.
Your grill is backed by a generous warranty. We look forward to assisting you further. Please look for an outreach email from our Support team shortly. Thank you!
Written by a customer while visiting weber.com
Posted by: Edumedic
from Kansas
Gender:Female
Verified Purchase:Yes
Great grill and amazing results when smoking meats. However, still struggling with the app. I've stopped trying to use it because it tries to update every time I turn it on and then shuts down the grill while we're trying to cook something to install the updates. If this only happened once I would understand the grill needed to update, but it happens whenever I try to use the app. If you don't want to use the app, the grill gets 5 stars easily, but because one of the Weber selling points is the app, I feel it loses a star because the app makes an otherwise great grill a frustration.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Pennsylvania
Gender:Male
Verified Purchase:Yes
I have owned kettles, large offsets and drum smokers. I was a bit apprehensive about a pellet grill as I like working with charcoal and wood to accomplish traditional bbq flavors. With constantly having busy schedules on the weekends I like the idea of having a pellet grill to manage almost like an oven. I know the generation one models had a bad reception online however that did not deter me from purchasing another weber product. So far I have not been disappointed whatsoever. I have smoked ribs, kielbasa, whole chicken and brisket. The flavor is in my opinion very close to a traditional offset. For the effort of plugging in the unit, filing the hopper and hitting some buttons you produce a great product. I have not tried direct grilling and I did not purchase for high temp cooking. I still use my Weber Performer or Genesis for direct, high temp cooks. Love the looks of the unit too. Highly recommend if you’re in the fence.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: DBMax
Verified Purchase:Yes
Overall this is a very nice high quality built pellet grill. Plenty of grill/rack space in the 36" model. The app and interface are very easy and straight forward in use. The only reason for 3 stars instead of 4-5 is the consistency of heat distribution across the grill (outer 1/3 of each grill is no where near temp of center. The built in recipe/grilling is great. However, probe temps if setting temp alert will vary by port with same probe. Should be consistent and at times will not read properly. Not sure "2nd Gen" addressed all these issues in full.
Response from weber.comBy Weber Grills, Consumer Care, June 2, 2022
Thank you for your feedback regarding your Smokefire EX6. We are so sorry to learn your experience did not match your expectations. We are happy to help.
We wanted to share some tips with you for uneven heating.
It is important to make sure your grill is fully preheated with the lid closed before adding food.
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for the best results.
We want to know more about your experience with the probes.
Our Support team is reaching out to assist you further. Please look for our outreach email soon. Thank you!
We wanted to share some tips with you for uneven heating.
It is important to make sure your grill is fully preheated with the lid closed before adding food.
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for the best results.
We want to know more about your experience with the probes.
Our Support team is reaching out to assist you further. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: PS smokin
Gender:Male
Verified Purchase:Yes
Well designed product. Controls are easy to use. The app is outstanding. So far I’ve done steaks, burgers pork shoulder and beer can chickens. This grill is super versatile from low heat long smokes to high heat steak searing. It really covers it all!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: CraigBob
from MI
Gender:Male
Verified Purchase:Yes
The control needs to be simplified and the. You should just be abel to adjust up and down temps without a lot of strokes and movements. A nice grill but I would rather have charcoal and a more reasonable price.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 27, 2022
Thank you for your feedback and suggestions! We greatly value the experiences and opinions of Weber fans like yourself.
We appreciate your suggestion about the controls and we would like to know more about your experience. Please look for an email outreach from our Support team soon. Thank you!
We appreciate your suggestion about the controls and we would like to know more about your experience. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Cecil Ward
from Detroit, MI
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I've been very happy with my grill. I've smoked about 30 full briskets since I purchased the grill and it has worked flawlessly. I've used different brands of pellets with no issues. Being able to control the grill from my phone has freed my time up so that I can work on completing the entire meal. Very happy!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Scott Sim
from Columbus Ohio
Gender:Male
Verified Purchase:Yes
Great grill/smoker, only issue is the pellet tray doesn’t feed pellets the best, you have to manually push pellets down the slide after about 3 hours or so depending on your temperature. Otherwise no complaints at all and temperature range is fantastic! Excellent results so far!
I would recommend this to a friend!
Written by a customer while visiting weber.com