Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
1
Can’t believe Webber put their name on this grill
on May 31, 2021
Posted by: Vetts1911
from Southern MD
Gender:Male
Just bought the grill. First time use was perfect cooked a rack of ribs.
2nd time we used the grill with brisket the grill temp had huge temp fluctuations. Ruined dinner for our families
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Customer Service, May 31, 2021
Hi, we are glad to hear your ribs turned out perfect on your new SmokeFire EX6! It is very unfortunate to hear of the issues while trying to smoke a brisket. While some temp fluctuation is normal, a huge fluctuation would not. We have reached out to you via email to discuss this further and to see what else we can do to help. Thanks!
Written by a customer while visiting weber.com
Posted by: Crustycritter
from Harlingen, Texas 78552
Gender:Male
Verified Purchase:Yes
My Weber was delivered late, should've been delivered March 29th didn't get here till April 2nd. I was in the middle of cooking and the firmware decided to update shutting the grill down, causing the grease to pool in the bottom of the grill not realizing that the grease pooled in the bottom of the grill. I restarted the grill and started cooking again. Temperatures were wrong on my cell phone checked the grill and found a grease fire shut the grill down, and pulled off charcoaled meat!! Meat was lost as a result!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , April 12, 2021
Hi, thanks for reaching out to Weber and congrats on your new grill! We are sorry to hear of the shipping delays and your disappointment, but we are glad to hear the grill arrived. When using your SmokeFire for the first time, it needs to be updated to the latest software and firmware so the grill can properly function. We have reached out to you via email to go over some maintenance advice and to offer you some helpful tips for using your new grill. Thanks!
Written by a customer while visiting weber.com
Posted by: P Diez
from Newport Beach, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great bbq, I've cooked baby back ribs, beef ribs, whole chicken, pizza, burgers, salmon. Everything tastes amazing. The ribs form great smoke rings with the smoke boost. I could never cook beef ribs before.. they always came out completely black, they come out amazing on this grill. The app works great and connects easily. Easy to build. Easy clean up. The only issue I had was the fire spark plug went out on the 3rd cook. They give you 3 with the bbq so I just replaced it. I haven't had an issue again and it's been a month. Also, there is a great Australian Weber smoke fire channel on YouTube.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jay I
from Maryland
Gender:Male
Verified Purchase:Yes
I actually have a first Gen, but it wouldnt let me select that. The glow plug doesnt last long, ive had to buy replacements after just a few months. There is a huge inconsistency with hot spots at the higher grilling temps, but obviously not much issue with a low smoke temp. I frequently get flame out error code, which ends the grilling session until i can cool down, clean out, and restart the grill. Pellet feeder jams, also leading to flame out. Fresh pellets doesnt seem to help the randomness with which this occurs. I expected more for the cost and from Weber.
Response from weber.comBy Weber Grills, Consumer Care, April 25, 2022
Thank you for your feedback. We are sorry to learn that you are having issues with your SmokeFire grill. We apologize for your frustration and we'd like to help.
As you may know, some easy-to-adjust factors like pellet quality and grill maintenance are often the cause of the issues you described. We recommend using fresh Weber pellets in your grill for the best results.
We also recommend regularly updating your grill's firmware and software to benefit from the performance enhancements.
We are here to help you get satisfying and consistent results from your grill. Please look for our email outreach soon. Thank you!
As you may know, some easy-to-adjust factors like pellet quality and grill maintenance are often the cause of the issues you described. We recommend using fresh Weber pellets in your grill for the best results.
We also recommend regularly updating your grill's firmware and software to benefit from the performance enhancements.
We are here to help you get satisfying and consistent results from your grill. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
4
Works with attention
on May 2, 2021
Posted by: JmcSD
from San Diego, CA
Gender:Male
Expertise:Intermediate
[This review was collected as part of a promotion.] Great smoker but making sure the pellets fall and temperature does not go low or flame out. But that’s maybe adding water pan for steam
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 2, 2021
Hi! Congratulations on your new Smokefire EX 6 grill!
We are excited to hear you are enjoying some great meals.
It is unfortunate to hear of the temperature drops and flame outs. Our support team will reach out via email to assist with further troubleshooting to help you get back to grilling.
We are excited to hear you are enjoying some great meals.
It is unfortunate to hear of the temperature drops and flame outs. Our support team will reach out via email to assist with further troubleshooting to help you get back to grilling.
Written by a customer while visiting weber.com
Posted by: ooskong
from Salt Lake City, UT
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This grill is really great for the most part. My only gripe is that there is a lot of ash on the bottom of the cooking chamber which blocks and absorbs grease drippings. This I think can lead to grease fires in the chamber. That is the only problem I can see so far with cooking. QC out of the box wasn't so hot either. As I had the Ash Tray housing all beat up, but the box it was in was not damaged at all, a wheel that wouldn't screw in, a dent on the outside of the cooking housing, and the lid doesn't close all the way on the right side. I was sent a new wheel which screwed on perfect, a new pristine ash tray housing, and was offered a new outside cooking chamber housing, but I didn't want to take apart the grill for it. So Customer Service is awesome here. Overall, this is one of the best grills around for the price. I love being able to switch to grilling after smoking steaks for a little bit (reverse sear) so easily. I love how even it is in the chamber when smoking. I dropped off one star for the ash and the QC. Otherwise this would be a fiver.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: N....
Verified Purchase:Yes
Constant issues every time I cook. I have yet to have a flawless cook with no issues. Excessive temp swings, temp drop and grill shutdown, pellets not feeding, pellets not burning at startup and having to restart, etc.
Response from weber.comBy Weber Grills, Consumer Care, February 26, 2022
Thank you for taking the time to share your feedback. We sincerely apologize for the vast disappointment you are experiencing with your SmokeFire EX6. Your comments are very valuable, and we will be sure to pass them along to our team. Please be on the look out for an outreach email from us. Thank you.
Written by a customer while visiting weber.com
Posted by: Wind_River
from Wisconsin
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I have used a pellet grill for many years. I am very impressed with the design and engineering.
I would recommend this to a friend!
Written by a customer while visiting weber.com