Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Anonymous
from Salt lake city
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I’ve used it twice. It make grilling and smoking so easy. Weber has done it again. This is an amazing grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: I'm mad!!!
Verified Purchase:Yes
Bought it in May and it's been broken down and Weber hasn't came to fix it
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 26, 2021
Hello, we are sorry to learn that your SmokeFire is not working properly. This is not the type of experience we want you or any of our fans to have. We will reach via email to gather additional information to help you get back to grilling. Thank you.
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
I personally bought this and returned it with in a week it keep shutting down and blowing ashes all over and wasting pellets i will wait till they het this problem fix to buy another one but i do like the design and i do like weber products this was the gen 2 model ex6 smoke fire
Response from weber.comBy Weber grills, Weber grills , August 7, 2021
Thank you for taking the time to share your feedback about your SmokeFire EX6. We are sorry to hear that you were not satisfied with our SmokeFire grill. We will pass your comments along to the appropriate team. We are always looking to enhance our fan's grilling experience. We hope that you can give us another try in the future! If you have any questions, please do not hesitate to let us know!
Written by a customer while visiting weber.com
Posted by: JT Iron Range Cooking
from Minnesota
Gender:Male
Verified Purchase:Yes
The quality of the unit is not inline with the Weber name or price of the unit. I Normally purchase Weber product because I am confident they will last but this unit I have little confidence in. As someone who now sells Grills in my store, I will no longer be biased towards recommending the Weber products. My 3rd smoke was for a company cook out of standing rib roasts, I clean my units after each use but this unit overfed causing severe flare up of temp.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, February 28, 2022
Thank you for being a long time Weber fan! We are so sorry to learn of your experience with the Smokefire EX6. Our team is here to help. We would love to get more information from you to help get this resolved. Please look out for an outreach email from us. Thank you!
Written by a customer while visiting weber.com
Posted by: Rich D.
Verified Purchase:Yes
Terrible the parts keep breaking, I have only had this grille 8 months and warranty parts are not in stock
Response from weber.comBy Weber Grills, Consumer Care, August 10, 2022
Thank you for your feedback. We are sorry to learn that you have had an unsatisfactory experience with your SmokeFire EX6 grill so far. We would never expect to learn that the same parts are breaking, and that is not the quality we stand by.
Many factors, like pellet quality and maintenance, can contribute to repeated part failure. For example, excess pellet dust from low-quality/stale pellets can cause jams if not cleaned out regularly.
We recommend using fresh, Weber-branded pellets with your grill for the best results. Regular maintenance takes less than 10 minutes and contributes to a successful outcome, as well!
Please look for an email outreach from our Care team, as we want to help! Thank you for your patience and for being a Weber fan.
Many factors, like pellet quality and maintenance, can contribute to repeated part failure. For example, excess pellet dust from low-quality/stale pellets can cause jams if not cleaned out regularly.
We recommend using fresh, Weber-branded pellets with your grill for the best results. Regular maintenance takes less than 10 minutes and contributes to a successful outcome, as well!
Please look for an email outreach from our Care team, as we want to help! Thank you for your patience and for being a Weber fan.
Written by a customer while visiting weber.com
Customer Rating
1
Do not buy
on October 21, 2023
Posted by: Buyatraeger
from Texas
Expertise:Intermediate
Does not work, has ruined 2 brisket cooks now for me.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, October 23, 2023
Your feedback means a lot to us. We are so sorry to hear you had two briskets ruined by the grill not running correctly. We want to know more and offer our assistance. Please look for an outreach email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Derek12
Verified Purchase:Yes
This grill needs a lot of things fixed. Love the idea behind it, just needs a little better design.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, February 17, 2021
Hello! Thank you for taking the time to leave us a review. We are sorry to hear that the grill hasn't met your expectations, and we have reached out via email to offer some assistance. Thanks!
Written by a customer while visiting weber.com
Posted by: JasonK
from Milwaukee, WI
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Total waste of money, I’ve used it 3 times and had to take it apart twice to get it to work. Crappy workmanship, the welds on the auger are broken so the center rod turns but the screw it’s supposed to be welded to doesn’t.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 8, 2021
Thank you for taking the time to share your feedback. We are sorry to learn about the trouble you are experiencing after your 3rd use. This is not what we would expect! We listened to your concerns, and we want to help get you back up and grilling! Please be on the lookout for an email from us. Thanks!
Written by a customer while visiting weber.com