Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: David Wise
from Boca Raton, FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The Webber smoke fire has been an Incredible grill. I’ve seared steak, roasted whole chickens, smoked ribs for six hours, and BBQ’ed great hamburgers without an issue. However, for this 4th of July I tried to make a brisket and the grill failed. Due to a bridge in the pellets, and without a warning of falling temperature, the grill simply shut down. The brisket lost its temperature and set back the eating schedule by four hours. I have to say until today it has been the best grill/smoker I have ever owned, but unfortunately my experience with the gen 2 Webber SmokeFire now has a major blemish in it and I will have second thoughts about doing another long cook, without babysitting, on it in the future.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 9, 2022
Thank you for your feedback regarding your Smokefire EX6. We are so sorry to hear of your frustration with the pellet hopper. We will be sure to share this information with our team.
We suggest starting with a full hopper at the start of your cook and periodically checking the hopper to be sure the hopper stays full throughout your cook.
The grill will use 1-2 lbs of pellets per hour during low and slow cook temperatures and 3-5lbs pellets per hour during high heat cook temperatures. Hopefully, this is helpful.
Our Support team will also follow up via email. Please look for our outreach soon. Thank you!
We suggest starting with a full hopper at the start of your cook and periodically checking the hopper to be sure the hopper stays full throughout your cook.
The grill will use 1-2 lbs of pellets per hour during low and slow cook temperatures and 3-5lbs pellets per hour during high heat cook temperatures. Hopefully, this is helpful.
Our Support team will also follow up via email. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: On fire
Verified Purchase:Yes
Glow plug blew out after 30 seconds of use. The meat that was to be grilled was wasted. I installed the new glow plug assembly, then my fuse blew. I called Webber and got no sympathy or understanding. The store I bought my grill from is swapping this Ex6 with the stealth EX6. Let’s hope that experience is better. I have been loyal to Weber all of my adult life. That stops after this purchase. How can a machine be built so poorly? Moreover, how can “customer care”, show such little care. This is not an inexpensive grill. It however does seem to be cheap! At this point I’ve had the EX6 for almost two months and I have not been able to use it. What a waste of money and time!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 9, 2022
Thank you for your feedback regarding your Smokefire EX6, we appreciate having your valued business for many years. We are sorry to hear you are not pleased with the performance of your new Smokefire as you were with your past grills, but we are here to help!
Our Support team is reaching out to follow up. Thank you!
Our Support team is reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Robert in Kingwood
from Kingwood Texas
Gender:Male
Verified Purchase:Yes
Much, much better that the 1st Gen. Burns clean, comes up to temp quickly, holds temp well. Haven't tried to got downward in temp (searing first then lowering the temp) yet, which I never was successful at in the first version, but have reverse seared which came out very well. Count me in as very pleased.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Janko
from Omaha, NE
Gender:Male
Verified Purchase:Yes
I’m a Weber guy (Genisus and Smoky Mountain); the Smokefire is the right combination and an easy transition. Thinking about a pellet smoker?, give the Smokefire a good look before you buy. No disappointment here
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tubagoo
from Chicago
Gender:Male
Verified Purchase:Yes
Love it. The clean out is so easy compared to my last pellet grill. Removing the pellets is so easy. The grill is just great so easy to use and set up.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: k gissler
from manhattan illinois
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
i love the smoker it’s self although on initial burn off the auger jammed 3 times almost had a fire from pellet over feeding, also the ignitor went bad after the 1st use and flavorizer bar seem to fall out of place if any movement on smoker, other then that i think it’s great product.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: jcbbq
Verified Purchase:Yes
So far, so very good but it’s really a little early to rate. Better to give a review after a year. True quality is longevity and experience. I can speak to experience but not to longevity.
Written by a customer while visiting weber.com
Posted by: BigDavePark
from Houston, Texas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I love how the grill cooks and the flavor it can produce. The only issue is the pellet hopper. Once it gets to a certain level I have to push the pellets down by hand and it’s usually from the side with the pellet sensor, so there is no alert of low pellets.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 6, 2022
Thank you for your feedback. We are so sorry to hear of your frustration with the pellet hopper. We will be sure to share this information with our team.
We suggest starting with a full hopper at the start of your cook and periodically checking the hopper to be sure the hopper stays full throughout your cook.
The grill will use 1-2 lbs of pellets per hour during low and slow cook temperatures and 3-5lbs pellets per hour during high heat cook temperatures. Hopefully, this is helpful.
Our Support team will also follow up via email. Please look for our outreach soon. Thank you!
We suggest starting with a full hopper at the start of your cook and periodically checking the hopper to be sure the hopper stays full throughout your cook.
The grill will use 1-2 lbs of pellets per hour during low and slow cook temperatures and 3-5lbs pellets per hour during high heat cook temperatures. Hopefully, this is helpful.
Our Support team will also follow up via email. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com