Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Brentb
from Minnesota
Gender:Male
Verified Purchase:Yes
I wanted to like this grill but it just wasn’t up to the task. The pellets never fed right so it kept flaming out. In 2 weeks I went thru 4 igniters. The control unit finally had an “unspecified error” and stopped working. I took it back to the store. I believe Weber is unparalleled in charcoal and gas grills and I use my other Weber summit grills weekly. Sorry Weber, I still love your products and your customer service but this one had to go.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, December 19, 2020
We understand that you have returned this unit however we are sorry that this experience did not match your expectations. We are working diligently to help with new firmware and software updates to help better enhance your grilling experience! The technology behind these grills is ever-evolving, and we do hope that you will give our grills another chance in the future. If you have additional questions or concerns please reach out to our support team. Thanks!
Written by a customer while visiting weber.com
Posted by: Darrick
from Minnesota
Gender:Male
Verified Purchase:Yes
When it works its great. Ive had numerous flame outs when using smoke feature. Had a flame out during a long cook because pellets captivating in hopper.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 10, 2021
Hi, We are sorry you are having a bad experience with the grill. We will reach out to you via email to help you out with these issues. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Awesome grill
on May 3, 2021
Posted by: JerseyGreg
from New Jersey
Gender:Male
Expertise:Intermediate
[This review was collected as part of a promotion.] Great grill, easy to use, awesome flavor. Was a little concerned based on reviews of the 1st gen but haven't experienced any of those and really happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Love the smoke
from Estero, FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was in the market for a smoker as a close friend had one of the competitors product and I loved the taste of the food. I decided to go Weber as I own 3 other weber grills and had a great experience all around with the products and the company. I had friends over for ribs including my friend with the other guys grill and I put out unbelievable ribs for everyone. The next day 3 of my friends went out and purchased the SmokeFire including the guy with the other guys grill! Smokes great, easy to clean and use. If you are making steaks, try reverse searing them; smoke for about an hour low and hit them at 600 degrees, best steak you will ever have!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: kennedy
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
uneven heat not space between cooking racks wait time to turn off grill to long
Response from weber.comBy Weber grills, Weber grills , July 17, 2021
Thank you for bringing this up to our attention. We want to help ensure that your grill is properly working. We will reach out shortly via email. Thanks!
Written by a customer while visiting weber.com
Posted by: Casey G1984
from Thackerville Oklahoma
Gender:Male
Verified Purchase:Yes
If I could give it zero I would. I haven’t been able to get through one Cook with out a problem.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care , December 26, 2022
Thank you for letting us know about the issues you are having with your SmokeFire grill. We want to turn your experience around! It is not unusual for there to be a learning curve, as with any new grill, and we are here to help!
Please look for an email outreach from our Care team very soon. Thank you for your patience and for being a Weber fan!
Please look for an email outreach from our Care team very soon. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: 1-Jesus
from San Antonio
Gender:Male
Verified Purchase:Yes
Broke after one time, waiting to take back to store to get it exchanged.
Response from weber.comBy Weber grills, Weber grills , April 20, 2021
Hi, thanks for taking the time to provide your feedback! We are very sorry to learn your grill is not working properly. You should certainly have no issues using your new SmokeFire EX6. We have reached out to you via email in hopes you have not returned the grill yet so we can assist you with this and get your grill working as expected. Thanks!
Written by a customer while visiting weber.com
Posted by: GGK & Bbq
Verified Purchase:Yes
I am very pleased with this smoker! It does what it’s made to do. So far I’ve cooked a prime rib roast, chicken,& tri tip all with excellent results!
Written by a customer while visiting weber.com