Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Randy60
from California
Gender:Male
Verified Purchase:Yes
Seems like I can’t go through a long cook without something going wrong. Flameout with last overnight cook. I do love the bbq this Smokefire generates though.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 16, 2022
Thank you for your feedback, we appreciate having your valued business! We are sorry to hear you are not pleased with the performance of your SmokeFire EX6, but we are here to help!
We are looking into what caused this matter. So we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
We are looking into what caused this matter. So we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous 1322
Gender:Male
Verified Purchase:Yes
To expensive for a pellet feeding smoker. Don’t get me wrong I have and always had propane and charcoal Webber grills for 20 years. But for some reason this smoker dosn’t live up to the Webber name or the price. From the pellet box to the auger some thing about it just dosnt say Webber. The barrel is good. It holds temperatures pretty well and has tons of room. The flavor bars are weird how they are set up. If I had to buy this smoker again I probably wouldn’t. If the price was $300-$500 less Probably would
Response from weber.comBy Weber Grills, Consumer Care, July 16, 2022
Your feedback is a treasured part of our process and we will bring your concerns to the appropriate teams.
We would like to know more about your experience and offer our support. Please look for our email outreach soon. Thank you for your patience and for being a Weber fan!
We would like to know more about your experience and offer our support. Please look for our email outreach soon. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: JMiv
Verified Purchase:Yes
Grill performs great when working. However I am getting constant flameouts and Weber support is being extremely unresponsive.
Response from weber.comBy Weber Grills, Consumer Care, July 16, 2022
We are looking into what caused this matter so we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Posted by: ED voel
from California
Gender:Male
Verified Purchase:Yes
Probe temps #1/#2 do not match interior probe or a stand alone thermometer (30-40 degree difference). Hot spot on center right of grill and still a small issue with pellets not completely feeding down the ramp. I’m being picky and can live with the issues but this thing was expensive. I put six bags of pellets through it so far and would purchase again.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
unreliable
on July 9, 2022
Posted by: reverand
from northwest Missouri
Gender:Male
i got this 2 years ago the internal stainless steel parts are shot. and guess what you cant get parts for it dont buy one they are expensive junk
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 10, 2022
Thank you for your feedback regarding your Smokefire EX6. We are so sorry to hear the internal parts in your grill have rusted. Your grill is backed by a generous warranty. We are happy to assist you further. Our Support team is reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: No names
from Pa
Gender:Male
Verified Purchase:Yes
Caught on fire, I cleaned it regularly but pellets filled hopper and they caught fire destroying internal parts
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Terry J.
from New York
Gender:Male
Verified Purchase:Yes
Excellent for smoking, grilling & searing. Really great product.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Georgia
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Very easy to use. The Bluetooth is so helpful. I can be doing other things while keeping an eye on the smoker using my phone.
I would recommend this to a friend!
Written by a customer while visiting weber.com