Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: RE Iowa
from Iowa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
When using Weber pellets and cleaning out the grill after each use, it is hard to beat. Consistent temp, even cook, great space. Areas in need of improvement are the feeder, too many times I have to open and manually push pellets down, the auger, not great with smaller pellets, the shutdown sequence pushes all the pellets into the box so if you don’t clean them out EVERY cook you get a big fire that ruins your next smoke.
Response from weber.comBy Weber Grills, Consumer Care, July 27, 2022
Thank you for your feedback, we appreciate having your valued business! We are sorry to hear you are not pleased with the performance of your SmokeFire EX6, but we are here to help! We suggest using fresh Weber pellets and cleaning the burn pot before each use.
So we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
So we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Posted by: Orionshooter
from Colorado
Gender:Male
Verified Purchase:Yes
Auger sucks - gets stuck and requires replacement. Weeks delay in getting parts from Weber. Grill sucks
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 26, 2022
Thank you for your feedback. We are so sorry to hear of the issue with the grill and your auger being back-ordered. We are doing everything we can to get the part back in stock to complete your service call. Our apologies for the delay. Our Support team will be reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Pig Newton
from Colorado
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
First off, I’ve owned nothing but Weber grills, from my kettles to my Smokey mountain. It was a no-brainer for me when Weber came out with the pellet grill. I have a second gen and it’s clear Weber worked out the bugs from the first gen. Although it can be a little finicky at times, I do enjoy my SmokeFire
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: First time smoker
from Manteca, ca
Gender:Female
Verified Purchase:Yes
Still learning how to use it. Looking for recipes to use in the Smokefire pellet ex6. So much can be done with it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Daily Pellet Griller
from Georgia
Gender:Male
Verified Purchase:Yes
This is an excellent pellet grill. Very consistent cook that can reach the high temperatures you can get from a traditional grill. The issues that were present in the previous model have been fixed. Not to mention, Webers support is amazing. They stand by their product and support their consumers.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Kira
from Roanoke, TX
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I've never owned a smoker. This is a combination grill that can smoke and sear a fantastic steak. Happy so far.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: King Daddy
from Arizona
Gender:Male
Verified Purchase:Yes
I love this smart pellet grill. It’s great for everything from smoking and searing . The tracking on your app and having the ability hit it with extra smoke is pretty dang cool. Make you set up your Bluetooth and app correctly. Be patient with the updates. If not, you won’t connect properly and the grill will not work the way you want it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chris Veldman
Verified Purchase:Yes
It doesn't work. Weber please call me and replace the grill. It hasn't worked...first the glow plug starter kit (3 times) and now it won't even turn on. It's a glorified paperweight that does not work ever
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 19, 2022
We appreciate your feedback. We are sorry to learn that you are having issues getting your new grill to work.
We are here to help! Please look for an email outreach from our Support team. Thank you for your patience and understanding. We'll get you grilling soon!
We are here to help! Please look for an email outreach from our Support team. Thank you for your patience and understanding. We'll get you grilling soon!
Written by a customer while visiting weber.com