Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Busymom2four
from Minnesota
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
The product has the most uneven heat on the cooking surface than any I have ever seen. It flares up with the smallest amount of grease causing ruined steaks and burgers. I tried to use it multiple times, called customer service and eventually returned it within the window to receive my money back. The most positive thing I can say is they gave me a full refund and I purchased a different brand that works great.
Response from weber.comBy Weber Grills, Consumer Care, August 24, 2023
We value your feedback, and we are sorry to learn about the disappointing experience you had. We expect our SmokeFire grills to provide outstanding results when grilling at high temps or smoking low and slow. We apologize that this was not what you experienced!
We care about your satisfaction, and we will make sure your feedback is passed to the appropriate teams. Our Care team is always here to help our Weber fans. Thank you!
We care about your satisfaction, and we will make sure your feedback is passed to the appropriate teams. Our Care team is always here to help our Weber fans. Thank you!
Written by a customer while visiting weber.com
Posted by: Jeff Taylor
from Chicago, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Overall pleased , but Auger
Motor failed and had to be replaced leaving me
With concerns on weather or not I should keep the unit.
Motor failed and had to be replaced leaving me
With concerns on weather or not I should keep the unit.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, August 25, 2023
Thank you for your feedback and for being a Weber griller! We value your insight, and we would like to know more about your experience.
We are sorry about the disappointment caused when your auger motor failed, and we are here to help. Our products are backed by a generous warranty because we stand by their quality.
Please look for an email from our Care team soon. Thank you!
We are sorry about the disappointment caused when your auger motor failed, and we are here to help. Our products are backed by a generous warranty because we stand by their quality.
Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Never hold temp
on August 27, 2023
Posted by: Mhuttig
from Greenville SC
Gender:Male
I purchased this over a year ago and have issues after first month, even after cleaning after almost every cook.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 28, 2023
We appreciate your feedback. We are very sorry to hear you are having issue with your grill. Our Care team wants to know more about your experience and assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Army MP Retired
from Oceanside, CA
Expertise:Intermediate
Verified Purchase:Yes
I have had my Smokefire for a few weeks now and absolutely Love It! I have done a few cooks on it and can’t find anything I don’t like about it. I have multiple Weber grills and will never buy anything else.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MarkEL
from Cincinnati
Verified Purchase:Yes
Love the grill and the features! However after using it 8 times the controller stopped working during a 4 hour cook and will not come back on?
I would recommend this to a friend!
Response from weber.comBy Weber grills, December 20, 2023
We appreciate your feedback. We are very sorry to hear your controller went out after a 4 hour cook. We would suggest checking the fuse. Our Care team will reach out to follow up. We will get you back to grilling in no time. Thank you!
Written by a customer while visiting weber.com
Posted by: Mitch M
from Washington
Expertise:Intermediate
Verified Purchase:Yes
The Smokefire has operated and cooked flawlessly since owning it. Love the flavor that it adds to the food and ease of use to operate.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Nice smoker, but still needs some improvements.
on January 26, 2024
Posted by: Anonymous
from Traverse city, Mi
Verified Purchase:Yes
Finally broke down and bought a pellet smoker. I am a huge Weber fan, and have 4 other webers: 18” Smokey mountain, charcoal performer, gas grill, and Q2000 portable. I like the quality of construction as well as the app and electronics interface. The pellet feed system needs some work. Also, the right side of the smoker seems hotter than the left side.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Do not buy
on April 11, 2024
Posted by: JJpitmaster
from Houston
Expertise:Intermediate
I love weber but I had to send back after multiple problems and later found out that they are common (mostly fire not starting properly and timing out which is horrible when you have a lot of meat waiting and guest booked). After 4 smokes (started pellets with a small starter each time to make sure it worked), the motor went out. I had to return. They stood behind the product but what a hassle to assemble and then send back...
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 24, 2024
We appreciate your feedback. So sorry to hear it did not work out as planned. We are always here to help and hope you can consider us in the near future. Thank you!
Written by a customer while visiting weber.com