Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Mark in Atlanta
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
I love the size of the grill, the ease of cooking on the grill and the fact i can control it from my phone is a plus. Last night, I grilled two chickens, a cast iron skillet of potatoes and then 3 rib eyes and it all turned out delicious.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MrBill65
from SW Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I think the smokefire is an excellent grill/smoker I use it 1-2 times a week year around in all types of weather. If cooking slow use a drip pan for east clean up. If cooking hot clean the grill well before and after each cook. This grill will flare up like a gas grill will in a fast hot cook. Use common sense and it is an excellent tool. I love the wood flavor it imparts on the foods we cook.
Written by a customer while visiting weber.com
Posted by: Helium
from Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Only problem is that it quits feeding and shuts itself down. You have to keep a close eye on it, check the hopper and push the pellets to the feeder hole or it will stop feeding pellets
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, August 26, 2022
Thank you for your feedback. We are so sorry to hear your experience did not match your expectations. We are here to help. Our Support team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Stl Grillmaster
Gender:Male
Verified Purchase:Yes
Great great great love the grill. Good upgrade from the first one
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Skull county barbecue
from Calaveras county
Gender:Male
Verified Purchase:Yes
Love this grill out of five grills I have this is the one that sees most of the action
Like 95 percent of my cooks
Like 95 percent of my cooks
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
I never thought how efficient it would be and how great it cook all the things I added inside the grill. Everything came out perfectly delicious and at the same time it saves time and money.
Thank you Weber!
Thank you Weber!
Written by a customer while visiting weber.com
Posted by: Rich D.
Verified Purchase:Yes
Terrible the parts keep breaking, I have only had this grille 8 months and warranty parts are not in stock
Response from weber.comBy Weber Grills, Consumer Care, August 10, 2022
Thank you for your feedback. We are sorry to learn that you have had an unsatisfactory experience with your SmokeFire EX6 grill so far. We would never expect to learn that the same parts are breaking, and that is not the quality we stand by.
Many factors, like pellet quality and maintenance, can contribute to repeated part failure. For example, excess pellet dust from low-quality/stale pellets can cause jams if not cleaned out regularly.
We recommend using fresh, Weber-branded pellets with your grill for the best results. Regular maintenance takes less than 10 minutes and contributes to a successful outcome, as well!
Please look for an email outreach from our Care team, as we want to help! Thank you for your patience and for being a Weber fan.
Many factors, like pellet quality and maintenance, can contribute to repeated part failure. For example, excess pellet dust from low-quality/stale pellets can cause jams if not cleaned out regularly.
We recommend using fresh, Weber-branded pellets with your grill for the best results. Regular maintenance takes less than 10 minutes and contributes to a successful outcome, as well!
Please look for an email outreach from our Care team, as we want to help! Thank you for your patience and for being a Weber fan.
Written by a customer while visiting weber.com
Posted by: Hollie M
from Tennessee
Gender:Female
Verified Purchase:Yes
Ours hasn’t worked correctly since we purchased it. Weber sent all new parts and the grill shorted out first time we used it. Would never buy again. Piece of junk!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 28, 2022
Thank you for your feedback. We are very sorry for the inconvenience you are experiencing with your new SmokeFire grill. We would never expect you to have these issues, and we apologize for the disappointment.
Your grill is covered under warranty, and we are here to help!
Please look for an email outreach from our Care team soon. Thank you!
Your grill is covered under warranty, and we are here to help!
Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com