Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Anonymous
Verified Purchase:Yes
I never thought how efficient it would be and how great it cook all the things I added inside the grill. Everything came out perfectly delicious and at the same time it saves time and money.
Thank you Weber!
Thank you Weber!
Written by a customer while visiting weber.com
Posted by: Skull county barbecue
from Calaveras county
Gender:Male
Verified Purchase:Yes
Love this grill out of five grills I have this is the one that sees most of the action
Like 95 percent of my cooks
Like 95 percent of my cooks
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Adam w
from Wisconsin
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The motor broke in the first 2month of ownership and I’m still waiting for the replacement part to be sent. This is very disappointing from Webber especially after GEN 1 was such a quality disaster.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, September 5, 2022
Thank you for your patience while we help make things right. Your experience is not something that we normally expect to hear, and we apologize for the disappointment.
Our Care team is following up with you via email. Please look for our outreach. We'll do everything we can to get you grilling and smoking again very soon.
Our Care team is following up with you via email. Please look for our outreach. We'll do everything we can to get you grilling and smoking again very soon.
Written by a customer while visiting weber.com
Posted by: Trevor Hutchins
Verified Purchase:Yes
Great smoker, a few bugs to be worked out. Sometimes the temperature randomly goes way above the set temp. Removing a temp probe from the jack while the smoker is running also seems to lock the computer up. Running a shut down cycle while in the middle of a 15 hour smoke isn't too ideal. Love the functionality and features, however. Maybe there is a solution to these bugs?
Response from weber.comBy Weber grills , Consumer care, October 11, 2022
Thank you for your feedback. We are so sorry to hear about your set temp over shooting and the controller not working when the probe is removed. We are happy to help look into this further. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Stewart G
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I've used charcoal for many years and was hesitant to buy a pellet grill because most don't sear well. I decided to give this one a try since it claims to smoke and grill over open flames. It delivers! It's really easy to get great results with anything from hamburgers to pulled pork butt. Reverse seared pork chops are ridiculously good! I also didn't think I'd care about the wifi app but it was easy to set up and really convenient to check/change temperatures from anywhere. Love this grill!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ronald F
Verified Purchase:Yes
Porcelain was chipping off where the lid closes we could not figure out why it was doing it Weber hit the ball right out of the park by sending us a new grill in Just a few days , Weber really takes care of its customers I am a customer for life Thankyou so much for taking care of the problem so quickly and exchanging the grill.
Written by a customer while visiting weber.com
Posted by: Les K
from Pearland, TX
Gender:Male
Verified Purchase:Yes
Made it through the burn-off cook without a hitch. The pit went out 2hrs into the initial cook and I couldn’t get it back on. Tried troubleshooting for the next 4 days….no luck. Returned for a refund. Absolutely gorgeous…but it didn’t work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, November 7, 2022
Thank you for your feedback. We are very sorry for the inconvenience you experienced with your new SmokeFire grill. We would never expect you to have these issues, we apologize for the disappointment and having to return the grill. If you need anything further please reach out. We are happy to help. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Richmond Illinois
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This smoker is one of the best and easiest to use !!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com