Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Cecil Ward
from Detroit, MI
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I've been very happy with my grill. I've smoked about 30 full briskets since I purchased the grill and it has worked flawlessly. I've used different brands of pellets with no issues. Being able to control the grill from my phone has freed my time up so that I can work on completing the entire meal. Very happy!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: DBMax
Verified Purchase:Yes
Overall this is a very nice high quality built pellet grill. Plenty of grill/rack space in the 36" model. The app and interface are very easy and straight forward in use. The only reason for 3 stars instead of 4-5 is the consistency of heat distribution across the grill (outer 1/3 of each grill is no where near temp of center. The built in recipe/grilling is great. However, probe temps if setting temp alert will vary by port with same probe. Should be consistent and at times will not read properly. Not sure "2nd Gen" addressed all these issues in full.
Response from weber.comBy Weber Grills, Consumer Care, June 2, 2022
Thank you for your feedback regarding your Smokefire EX6. We are so sorry to learn your experience did not match your expectations. We are happy to help.
We wanted to share some tips with you for uneven heating.
It is important to make sure your grill is fully preheated with the lid closed before adding food.
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for the best results.
We want to know more about your experience with the probes.
Our Support team is reaching out to assist you further. Please look for our outreach email soon. Thank you!
We wanted to share some tips with you for uneven heating.
It is important to make sure your grill is fully preheated with the lid closed before adding food.
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for the best results.
We want to know more about your experience with the probes.
Our Support team is reaching out to assist you further. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: E Lebron
from New london Connecticut
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Well when I bought mine the blacked out edition wasn't available now it is an I wish mines was the blacked out edition any chance sending me the 2 handles the right hand counter space and the casters I would be so appreciative .I deff love my Ex6 I also have last years genesis 4 burner with sear station I've been a weber fan for over 26 years have had over 8 different weber grills wish I had a weber banner for my back yard
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: On fire
Verified Purchase:Yes
Glow plug blew out after 30 seconds of use. The meat that was to be grilled was wasted. I installed the new glow plug assembly, then my fuse blew. I called Webber and got no sympathy or understanding. The store I bought my grill from is swapping this Ex6 with the stealth EX6. Let’s hope that experience is better. I have been loyal to Weber all of my adult life. That stops after this purchase. How can a machine be built so poorly? Moreover, how can “customer care”, show such little care. This is not an inexpensive grill. It however does seem to be cheap! At this point I’ve had the EX6 for almost two months and I have not been able to use it. What a waste of money and time!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 9, 2022
Thank you for your feedback regarding your Smokefire EX6, we appreciate having your valued business for many years. We are sorry to hear you are not pleased with the performance of your new Smokefire as you were with your past grills, but we are here to help!
Our Support team is reaching out to follow up. Thank you!
Our Support team is reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: David Wise
from Boca Raton, FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The Webber smoke fire has been an Incredible grill. I’ve seared steak, roasted whole chickens, smoked ribs for six hours, and BBQ’ed great hamburgers without an issue. However, for this 4th of July I tried to make a brisket and the grill failed. Due to a bridge in the pellets, and without a warning of falling temperature, the grill simply shut down. The brisket lost its temperature and set back the eating schedule by four hours. I have to say until today it has been the best grill/smoker I have ever owned, but unfortunately my experience with the gen 2 Webber SmokeFire now has a major blemish in it and I will have second thoughts about doing another long cook, without babysitting, on it in the future.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 9, 2022
Thank you for your feedback regarding your Smokefire EX6. We are so sorry to hear of your frustration with the pellet hopper. We will be sure to share this information with our team.
We suggest starting with a full hopper at the start of your cook and periodically checking the hopper to be sure the hopper stays full throughout your cook.
The grill will use 1-2 lbs of pellets per hour during low and slow cook temperatures and 3-5lbs pellets per hour during high heat cook temperatures. Hopefully, this is helpful.
Our Support team will also follow up via email. Please look for our outreach soon. Thank you!
We suggest starting with a full hopper at the start of your cook and periodically checking the hopper to be sure the hopper stays full throughout your cook.
The grill will use 1-2 lbs of pellets per hour during low and slow cook temperatures and 3-5lbs pellets per hour during high heat cook temperatures. Hopefully, this is helpful.
Our Support team will also follow up via email. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Chris Veldman
Verified Purchase:Yes
It doesn't work. Weber please call me and replace the grill. It hasn't worked...first the glow plug starter kit (3 times) and now it won't even turn on. It's a glorified paperweight that does not work ever
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 19, 2022
We appreciate your feedback. We are sorry to learn that you are having issues getting your new grill to work.
We are here to help! Please look for an email outreach from our Support team. Thank you for your patience and understanding. We'll get you grilling soon!
We are here to help! Please look for an email outreach from our Support team. Thank you for your patience and understanding. We'll get you grilling soon!
Written by a customer while visiting weber.com
Posted by: First time smoker
from Manteca, ca
Gender:Female
Verified Purchase:Yes
Still learning how to use it. Looking for recipes to use in the Smokefire pellet ex6. So much can be done with it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Orionshooter
from Colorado
Gender:Male
Verified Purchase:Yes
Auger sucks - gets stuck and requires replacement. Weeks delay in getting parts from Weber. Grill sucks
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 26, 2022
Thank you for your feedback. We are so sorry to hear of the issue with the grill and your auger being back-ordered. We are doing everything we can to get the part back in stock to complete your service call. Our apologies for the delay. Our Support team will be reaching out to follow up. Thank you!
Written by a customer while visiting weber.com