Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Kevin J.
from New Mexico
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The grill is very large, and maintains temp very well for a large smoker. The super smoke feature does give it extra smoke flavor. At 600 degrees, it does cook a steak well, however, if you like a charred outside, it won't do that for you. We've cooked anything from brisket to enchiladas on here. The wi-fi feature works great. No regrets in buying this.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Austin TX
Gender:Male
Verified Purchase:Yes
I like this grill about as much as I like any pellet grill. Its a compromise trading absolute best flavor away in return for just good flavor and much extra convenance and the ability to sleep a little on overnight cooks. The grease system clogs and needs cleaned after every fatty cook. The ash and grease clog the bottom. Cook again at medium to high heat with out cleaning and you will have a grease fire. Its picky about pellets. Tried some great tasting knotty wood plum pellets and it bridged constantly. Used lumber jack char-hickory and it fed much better. This unit seems to add more smoke flavor than other pellet grills I have used. So I like that. But it does not have the clean great smoke of a stick burner. Webewr needs to improve grease management and pellet feeding. But this unit does hold a ton of food, with results at least as good as other pellet grills.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, March 24, 2022
Thank you for your feedback. We are excited to hear you are enjoying your new Smokefire EX6. Grill maintenance is an important factor in a successful grilling experience. We designed SmokeFire to be as easy to maintain as possible, and we hope that you will find it easier to maintain with practice.
We do recommend using Weber pellets for best results.
Our Support team would like to offer our assistance to make sure that you have everything you need to enjoy your new grill. Please lookout for an outreach email from us soon. Thank you!
We do recommend using Weber pellets for best results.
Our Support team would like to offer our assistance to make sure that you have everything you need to enjoy your new grill. Please lookout for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: SeanS
from Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It struggles to even hit 450 degrees even after it's been thoroughly cleaned and I'm using fresh weber pellets. I want my money back!!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 3, 2022
We greatly appreciate your feedback regarding the Smokefire EX6. We are so sorry to learn you are having an issue with the grill not reaching temperature.
We apologize for the bad experience you are having and we are here to make things right.
Your grill is covered by a generous warranty and your satisfaction is very important to us. Our Support team will be reaching out to assist you further. Thank you!
We apologize for the bad experience you are having and we are here to make things right.
Your grill is covered by a generous warranty and your satisfaction is very important to us. Our Support team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Houston
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The Assembly directions needs improved the fire dampener needs a hole drilled on it for the pallets falling through and the shut down function needs to be able to actually turn the grill off instead of keep beeping at somebody to turn the power off
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Keep Em Clean
on April 23, 2022
Posted by: Cleaning Ken
from Houston, Texas
Gender:Male
Expertise:Intermediate
In two weeks, I will have had my Ex6 for one year and could not be more satisfied. After two shutdowns shortly after purchasing, I was determined to find a cure or get a refund. I soon found that keeping this pit clean, regularly, is a fix for many of this pit woes. It's a machine and they all malfunction or break down sooner or later, and what works for one doesn't always work for all. I like to figure things out and this pit was no different, especially after waiting for Weber to come out with a pellet of this size and revamping. Woods produce "creosol", and a by product of creosol is a sticky residue. It affects every part of this grill, especially the pellet chute. Early on I learned from my flameouts that performing regular cleaning has eliminated any flameouts until the other day when I did a 16 hour brisket and got a flameout at hour 13. But you know what, I hadn't did my regular 3 cook cleaning and could only blame myself. I do a minor cleaning every 3 cooks and a major every 6-7. I focus on the chute with a thin spray of cooking oil, preferably Pam, wiping off any excess to prevent a fire but just enough to keep that chute nice and slippery. I noticed early on that when I did have a flameout, there was a pile out pellets all over the igniter box. Curious as to why, I did nothing but remove the excess pellets and refired the pit. The pellets started boiling up on the chute from friction buildup, and after enough weigh over came the friction, they all dropped together covering the igniter box completely and causing a shut down. The exact thing occurred on that brisket cook the other night. So do I blame Weber for something they couldn't prevent if they tried, NO. After a deep clean, it fired right back up and performed flawlessly next cook. I use a mopped on base during all my cooks, so my accumulation of dried up sauce build up is probably a lot more than the spray bottle cooks. The plastic scrapper that came with the pit is an excellent utensil for the job. Keeping the vents open and clear adjacent to the burn box is critical to constant temps, so be mindful, especially if you're a mopper like me. I purchased the cover with the pit to prevent direct rain on the electronics if it's something you haven't considered. Water and electronics, not a good mix. Blame Weber, I just don't think so. if you can afford this pit, you can afford the cover or at the least, a piece of plastic. I am still learning my pit and the different flavors of pellets of different foods, searing and reverse searing, precise hot spots, you name it. I think it's just part of the cooking experience, and yes, there are recipes you should be able to duplicate without even thinking about it, but as I said, these are machines that need maintenance and upkeep. For me, cleaning has been my best friend for consistent, uninterrupted cooks thus far. I'm 67 years old and have had Webers from my first pit purchase nearly 50 years ago, and haven't been disappointed yet, especially with their patented baked on finishes, enabling years of service of all their pits. I ain't rich, and for me and a pit, this was a luxury purchase I budgeted and waited on Weber to fix their glitches from their initial pellet introduction. I am totally content, the size, the performance, the exterior and it's looks, everything I wanted for such an investment and expectation from Weber. Hopefully, I may have mentioned something that will make your cooking more enjoyable and less frustrating and always remember, Weber has one of the best warranties in the business if all other fails and their customer service is outstanding. Good cooking fellow Q'ers!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: John in California
from California
Gender:Male
Verified Purchase:Yes
We purchased the EX6 Smokefire and could not be happier. The grill is easy to use, easy to clean and the food tastes awesome. I was a little concerned that it would be complicated to use, but it couldn't be easier.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
The pellet interlock issue is has not been fixed.
on May 2, 2022
Posted by: Shane Jarvis
from Glendive, MT
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The grill works great when wants. I purchased a gen 2 with hopes that the pellet feeding issues were in the past. That is not the case, if I dont give the pellets a good stir so they feed properly, i get the drop in temp notification everytime. Then the shut down process takes 15 min even if the it doesn't ignite due to pellet interlock
The food is fantastic one it get it to work properly, which is only about 20% of the time
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 3, 2022
We greatly appreciate you taking the time to share your feedback with our team regarding the Smokefire EX6. We are so sorry to learn your experience did not match your expectations.
We want to know more about what you are seeing when the temperature drops.
Our Support team is reaching out to assist you further. Thank you!
We want to know more about what you are seeing when the temperature drops.
Our Support team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: JokinJ
from East US
Gender:Male
Verified Purchase:Yes
Fantastic smoker. Very easy to use and clean. Very consistent heat and smoking.
I would recommend this to a friend!
Written by a customer while visiting weber.com