Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Front Porch Cue
from Waverly, OH
Gender:Male
Verified Purchase:Yes
Quick to warm up, even temp across the cool surface
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Walt A
Gender:Male
Verified Purchase:Yes
I have owned other pellet grills and the Smokefire is the best all around. The open flame allows for a cooking flavor similar to charcoal but the wood pellets has a cleaner flavor. The temperature are accurate and you can cook low and slow or sear a steak at 600 degrees. I owned one of the original versions which had some issues but Webber supported the product with replacement parts/unit and it’s now working good.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Maxim
from Michigan
Gender:Male
Verified Purchase:Yes
After 2 months of use here are my thoughts. Three things to keep in mind when buying the SmokeFire EX6 2nd Gen. One it blows ash everywhere. In fairness it’s not a ton but you will see it on the outside of your grill. I’ve owned other pellet grills and never saw ash on the outside like this. Two everything you’ve read on the internet about the grease management system is true. Grease will drip down into the ash and clump up never making it to the drip pan below. I will say using aluminum pans resolves the issue just fine. Other grills use aluminum inserts to make clean up easy it’s pretty much the same here but the flavor bars are rendered useless. Third and most concerning is the hopper. I smoked a brisket over night and at about the 8 hr mark the pellets bridged and stopped being feed into the auger. Thankfully I had a secondary ambient temp monitor which woke me up with an alarm when the temp dropped to 165. I was able to quickly get to the grill and push the pellets into the auger and keep it going. My advice never go more than 6 hours without checking on the hopper. In addition the poor placement of the pellet sensor makes it useless. It should be placed directly over the auger. That being said the grill is beautiful, built in America, holds temp great, grilling space is amazing and I’ve turned out some very delicious food off this grill. Having two temp probes included is great! Also having the availability of using four ports total for temp monitoring is outstanding. The grill communicates with the app well and clean up is easy as long as you use an aluminum pan for grease drippings. Simply vacuum out all the ash, wipe down the outside of the grill and cover it. I wanted so badly to give this grill a 5 star rating because I love the Weber brand but 3 stars is very fair. I’m sure Weber has something in the works for a new pellet grill that resolves all these issues and more. Maybe the can provide a credit to the customers that own SmokeFire grills in order to buy the new one. I think that would help to create brand loyalty and ensure customers retention.
Response from weber.comBy Weber Grills, Consumer Care , October 10, 2022
Thank you for your feedback. Your experience and satisfaction are important to us! We will bring your comments to the appropriate teams, as we are always interested in evolving and improving our products.
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging. Either of those issues could cause your grill to shut down mid-cook.
We would like to know more about your experience and offer our support. Please look for an email from our Care team soon. Thank you!
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging. Either of those issues could cause your grill to shut down mid-cook.
We would like to know more about your experience and offer our support. Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
4
Great for smoke
on October 6, 2022
Posted by: Dima
Gender:Male
Expertise:Intermediate
I have this smoker for 2 years, it's working great for smoke meet, steaks and I make a lit off good dishes. Remember it's smoker with some grill futures are OK, but can't compared to the good grill futures. The only thing that is annoying is meet temperature sensors, they very very poor quality, I replaced already more then dosen , finally get tired and bought other company ones with better quality. Hopefully Weber will reserve this issue
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Frank26
from Wales, WI
Gender:Male
Verified Purchase:Yes
Loved the concept of the SmokeFire and how it can both sear and smoke. Did steak burgers, brats and a pork shoulder all in the same weekend and they all turned out great. Only bad thing which I am working through with Weber is that the bottom of the drill on the outside seal of drum it leaked a pretty significant amount of grease during the smoking of the pork shoulder.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care , October 6, 2022
Thank you for your feedback! It is great to know that you are enjoying the versatility of your SmokeFire grill! Our apologies for the disappointment caused by the grease leaking out. That's not what we normally expect!
We are glad to hear that our Care team has been helping you with this issue. We see that parts have been sent and you should be grilling and smoking again very soon.
We will follow up to make sure that you are feeling satisfied and that everything is working better for you. Please look for an email outreach from our Care team soon!
We are glad to hear that our Care team has been helping you with this issue. We see that parts have been sent and you should be grilling and smoking again very soon.
We will follow up to make sure that you are feeling satisfied and that everything is working better for you. Please look for an email outreach from our Care team soon!
Written by a customer while visiting weber.com
Posted by: JoshH.
from Hoboken Georgia
Gender:Male
Verified Purchase:Yes
Was cautiously optimistic but now just terribly disappointed. I have had my SmokeFire for almost 2 years now and waited to review because I wanted to give it a real shot first.
At first, it grilled and smoked like a champ as long as you constantly cleaned it. Fast forward to about 8 months in, it fails to fire about every other use, it flames out every 3rd or 4th use and consistently fails to hold temp. It doesn't feed pellets well unless you disassemble, remove and scrub the auger often. Then, when any of these things happen, you have to wait for it to shut down, clean it all out and then restart with the hopes of it actually firing. This is easily a 30-40 minute delay in cooking now.
I really badly wanted to love this grill but it has way too many issues that need to be worked out.
At first, it grilled and smoked like a champ as long as you constantly cleaned it. Fast forward to about 8 months in, it fails to fire about every other use, it flames out every 3rd or 4th use and consistently fails to hold temp. It doesn't feed pellets well unless you disassemble, remove and scrub the auger often. Then, when any of these things happen, you have to wait for it to shut down, clean it all out and then restart with the hopes of it actually firing. This is easily a 30-40 minute delay in cooking now.
I really badly wanted to love this grill but it has way too many issues that need to be worked out.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, October 3, 2022
Your feedback is very important to us. We are sorry to learn that you have had an unpleasant experience with your SmokeFire EX6 grill so far.
Many factors, like pellet quality and maintenance, can contribute. For example, excess pellet dust from low-quality/stale pellets can cause jams if not cleaned out regularly.
We recommend using fresh, Weber-branded pellets with your grill for the best results. Regular maintenance takes less than 10 minutes and contributes to a successful outcome, as well!
Please look for an email outreach from our Care team, as we want to help! Thank you for your patience as we help you work this.
Many factors, like pellet quality and maintenance, can contribute. For example, excess pellet dust from low-quality/stale pellets can cause jams if not cleaned out regularly.
We recommend using fresh, Weber-branded pellets with your grill for the best results. Regular maintenance takes less than 10 minutes and contributes to a successful outcome, as well!
Please look for an email outreach from our Care team, as we want to help! Thank you for your patience as we help you work this.
Written by a customer while visiting weber.com
Posted by: Ejs1775
from St. Paul, MN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I love the ease of use and large amount of cooking space
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Derek 43
from Indiana
Gender:Male
Verified Purchase:Yes
This by far is very easy to use grill. Controls are very easy to understand.
I would recommend this to a friend!
Written by a customer while visiting weber.com