Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Ronald F
Verified Purchase:Yes
Porcelain was chipping off where the lid closes we could not figure out why it was doing it Weber hit the ball right out of the park by sending us a new grill in Just a few days , Weber really takes care of its customers I am a customer for life Thankyou so much for taking care of the problem so quickly and exchanging the grill.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Cleveland, OH
Gender:Female
Verified Purchase:Yes
This is a big learning curve, but the smoker is performing beautifully!!! The app makes things easy to monitor. I’m in love!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Stewart G
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I've used charcoal for many years and was hesitant to buy a pellet grill because most don't sear well. I decided to give this one a try since it claims to smoke and grill over open flames. It delivers! It's really easy to get great results with anything from hamburgers to pulled pork butt. Reverse seared pork chops are ridiculously good! I also didn't think I'd care about the wifi app but it was easy to set up and really convenient to check/change temperatures from anywhere. Love this grill!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: STATHOP
from Springfield Ohio, 45503
Gender:Male
Verified Purchase:Yes
So Far everything is working great. Love how much space it has compared to the EX4. Very Satisfied.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Steve3131
Verified Purchase:Yes
Make sure you read the manual. Had a “friend “ think he knew all he needed to know and burnt the grill up. I was so upset I almost threw the thing in the dumpster. Thankfully I called weber before I did that and they were amazing. Walked me through how to get all th pictures the need to tell me what I need to replace. When we got a list together the replaced everything under warranty. Great customer service.
Written by a customer while visiting weber.com
Posted by: Trevor Hutchins
Verified Purchase:Yes
Great smoker, a few bugs to be worked out. Sometimes the temperature randomly goes way above the set temp. Removing a temp probe from the jack while the smoker is running also seems to lock the computer up. Running a shut down cycle while in the middle of a 15 hour smoke isn't too ideal. Love the functionality and features, however. Maybe there is a solution to these bugs?
Response from weber.comBy Weber grills , Consumer care, October 11, 2022
Thank you for your feedback. We are so sorry to hear about your set temp over shooting and the controller not working when the probe is removed. We are happy to help look into this further. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Matt BM
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I Have always had gas, so glad I made the switch. I would recommend this to my friends.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: C Weston
from Southwest Missouri
Gender:Male
Verified Purchase:Yes
My complains, as they are, having nothing to do with the cooking/smoking of the Grill. Very satisfied with the EX6. The glow plug is a bit difficult to install and the flavorizer fall out of place easily.
I would recommend this to a friend!
Written by a customer while visiting weber.com