Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Jacob H
from Dover, IN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Cooks great! Smoke flavor is great! It's easy to use and clean.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Quality looks and performance second to none 🙂
on November 15, 2022
Posted by: CJBbq
from MS
Gender:Male
Verified Purchase:Yes
This grill is amazing!I cooked ribs, ribeyes and burgers and the flavor was awesome.Weber knock it out of the park with this grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Richmond Illinois
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This smoker is one of the best and easiest to use !!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Super Frustrating
on November 12, 2022
Posted by: Mattintexas
from Fort Worth, TX
Gender:Male
Expertise:Intermediate
I’ve had so many frustrations with this grill. I had sold my Weber Gas grill and my Weber Smoker. I was very excited to spend the money and upgrade to this pellet. Every 4-5 cooks the grill will randomly start losing temperature. I can’t get it to go back up to temp without running the shutdown (which takes 10-15 minutes). Then when restarting sometimes it does the same thing. It’s very frustrating to go through all the food prep - have people over - and have the girl not perform. I thought after it had done it a couple of times it would iron the kinks out but it continues to do it. Got a myself a lemon…
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, November 14, 2022
Thank you for your feedback regarding your Smokefire EX6. We are sorry to learn that you have had an unsatisfactory experience so far. We are here to help.
Many factors, like pellet quality and maintenance, can contribute to repeated part failure. For example, excess pellet dust from low-quality/stale pellets can cause jams if not cleaned out regularly.
We recommend using fresh, Weber-branded pellets with your grill for the best results. Regular maintenance takes less than 10 minutes and contributes to a successful outcome, as well!
Our Care team will be reaching out to assist you further. Please look for our outreach soon. Thank you!
Many factors, like pellet quality and maintenance, can contribute to repeated part failure. For example, excess pellet dust from low-quality/stale pellets can cause jams if not cleaned out regularly.
We recommend using fresh, Weber-branded pellets with your grill for the best results. Regular maintenance takes less than 10 minutes and contributes to a successful outcome, as well!
Our Care team will be reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
How to make Smoking-Meat Easy, Fun and Tasty!
on November 12, 2022
Posted by: H Edward
from Kansas City Missouri
Gender:Male
Verified Purchase:Yes
After many frustrating years of messing with an EGG smoker I sold it and purchased the SmokeFire by Weber. Smoking is now Fun again. Instructions are Easy, set the dials when the temperature reaches your target, put the recipe on the grill and shut the lid and relax. When the console tells you the recipe is finished take it off and enjoy the taste of great food. Your guest and family will be WOWED!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Michael Jay
from Cypress, TX
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I’ve done a few cooks on my new Smokefire EX6, pork chops, pork ribs and a pork butt. The food has come out good but I do have a couple of small criticisms. First, my first long cook (ribs) was delayed 30 mins because a software update. I started the grill at the controller and it came up to temp. I then started the app to monitor the temps and it said that it was downloading a software update and I started loosing temp. I had to wait for the update to complete and then do a shutdown. This delayed me putting on the meat for over 30 mins. I would like to see a warning or pop up asking if I want to update now or wait until later. I would have hated if this happened after I had the meat on the grill. Second, I am very familiar with PIDs and how they work. I noticed that when the grill reaches its set point the displayed temp stays on that number the entire cook. I understand that most people like to see this however if you know anything on how grills and heat work, this is not the case, the temperature fluctuates throughout the cook. I also use a separate thermocouple to monitor the temps. I would like (or have the option) to see the actual temperature and not what you think people want to see. Just seems dishonest to me.
I am enjoying the grill and I’m looking forward to doing more cooks.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: jack litzau
from litchfield mn
Gender:Male
Verified Purchase:Yes
Used 4 times for ribs, meatloaf, burgers, and steaks. All turned out and tasted perfect.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Les K
from Pearland, TX
Gender:Male
Verified Purchase:Yes
Made it through the burn-off cook without a hitch. The pit went out 2hrs into the initial cook and I couldn’t get it back on. Tried troubleshooting for the next 4 days….no luck. Returned for a refund. Absolutely gorgeous…but it didn’t work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, November 7, 2022
Thank you for your feedback. We are very sorry for the inconvenience you experienced with your new SmokeFire grill. We would never expect you to have these issues, we apologize for the disappointment and having to return the grill. If you need anything further please reach out. We are happy to help. Thank you!
Written by a customer while visiting weber.com