Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Ry guy
from Chicago
Gender:Male
Verified Purchase:Yes
Works well, love how it gets hot fast.
I never cooked on a pellet grill before. I thought it would really punch the smoke into food at low and slow like a box smoker. It does not. But I am
Still happy with my purchase.
I never cooked on a pellet grill before. I thought it would really punch the smoke into food at low and slow like a box smoker. It does not. But I am
Still happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: John Cug
from Charlotte, NC
Verified Purchase:Yes
I would have given it five stars but it came damaged. Also it does eat through some pellets. I smoked a butt yesterday that got raves from all! Great range of temps!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Geo Schupback
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love how fast it heats up but it is not consistent on the heat distribution. It is way hotter on the right side than the left. The igniter has already went out after a dozen uses. Good thing you sent extras. Is this something that is being fixed?
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, April 18, 2023
Thank you for your feedback regarding the SmokeFire EX6! We are excited to hear the grill is heating up fast!
However, we apologize for the disappointing experience with uneven heat.
We can share some tips with you for uneven heating.
It is important to make sure your grill is fully preheated with the lid closed before adding food.
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for the best results.
We want to know more about the glow plug issue you are having.
Our Care team is reaching out to follow up. Please look for our outreach soon. Thank you!
However, we apologize for the disappointing experience with uneven heat.
We can share some tips with you for uneven heating.
It is important to make sure your grill is fully preheated with the lid closed before adding food.
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for the best results.
We want to know more about the glow plug issue you are having.
Our Care team is reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
2
Wanted to love it
on April 5, 2023
Posted by: AndrewB1365
from Piedmont, Oklahoma
Gender:Male
I have owned other pellet grills but wanted to get a new one that was made in the USA and Weber was at the top of my list since I grew up on Weber grills. Unfortunately my experience with this grill has not been great. When it works I wouldnt trade it for anything. I have had it for about a year or so and have gone through two glow plugs, blown fuses and have on numerous occasions had to change mid cook to finish in the oven or on the stove while cooking for company. The grill will not hold temperature and give warnings to check the manual for sudden temperature drop. I have done everything recommended and nothing seems to work. Like I said I have had many weber grills and I want to love this grill but I may have to go with another brand since I dont have confidence that I can have people over for a sucessfull cookout, especially when I am trying to convince them to dump their brands and go with a Weber
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, April 8, 2023
We appreciate your feedback and we apologize for the unsatisfying experience you have had with your grill so far with the glow plug, blown fuse and the grill not holding temperature.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon.
Written by a customer while visiting weber.com
Posted by: Jaydog
from Tennessee
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Enjoy cooking on it remind me of the little engine that could
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mhinz
from Minnesota
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Have had many problems with grill losing temp. The grill is very finicky loading pellets. If for some reason the pellets do not load correctly it loses temp and won’t recover. Then you have to shutdown and restart, which takes time. I’ve had this issue happen about ten times in a year.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care , March 23, 2023
Thank you for your feedback. Your concerns are very important to us, and we want to help you have a great experience with your SmokeFire grill.
We apologize for the disappointment! A member of our team will be reaching out to you to provide expert assistance with your issue. Thank you for your patience and for being part of the Weber family!
We apologize for the disappointment! A member of our team will be reaching out to you to provide expert assistance with your issue. Thank you for your patience and for being part of the Weber family!
Written by a customer while visiting weber.com
Posted by: Webber user for life
from Oklahoma
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I was worried with the bad reviews I read. Then I received the unit and it does everything that it was supposed to. Holds temperature great and gives that great smoke flavor. I used the sensors for the first time and they are very accurate and convenient. I have had it for a little over a month and only things I remotely dislike is the noisy fan and the lack of enough work space.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Lewisjp64
from Wichita Kansas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Loving the SmokeFire. I have smoked ribs and grilled steaks with no problem. Works as advertised. Quickly becoming my favorite grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com