Customer reviews from otterbox.com
OtterBox - Kids EasyGrab 360 Tablet Case for Apple iPad mini (6th generation) - Martian
Average customer rating
4
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
3
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
0
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for OtterBox - Kids EasyGrab 360 Tablet Case for Apple iPad mini (6th generation) - Martian
Customer Rating
3
Poorly made
on February 7, 2023
Posted by: jenny
Similar to what another reviewer stated, this case has a plastic door that I guess is for an ipad pencil. The plastic piece is very flimsy and within days of my 5 year old having his tablet, it was broken. If they had just left that part off, this case would be great, but now I worry constantly that my son will drop it on that side and crack the tablet. I'm going to look for something that serves our needs better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 8, 2023
Hi Jenny,
We're so sorry to hear the case was injured so quickly! Luckily, we have an amazing warranty just for unusual situations like these. Go ahead and fill out our warranty form using the link below and we'll be happy to help with a replacement!
https://www.otterbox.com/en-us/warranty-begin
Sincerely,
OtterBox Customer Support
We're so sorry to hear the case was injured so quickly! Luckily, we have an amazing warranty just for unusual situations like these. Go ahead and fill out our warranty form using the link below and we'll be happy to help with a replacement!
https://www.otterbox.com/en-us/warranty-begin
Sincerely,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Not enough protection
on December 19, 2022
Posted by: BHAAC
Some great features here (like the handle), but the plastic door for the iPad pencil leaves that side of the iPad really vulnerable to drops/screen cracking on that side. It's also flimsy and breaks off easily. For something that's advertised for kids, this really doesn't do enough to keep the iPad safe.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2022
We appreciate the feedback and are sorry that you're feeling uneasy about the durability and protective capability of the EasyGrab case. If that side component of yours has fallen on hard times, we can certainly understand where you're coming from; however, we have done a ton of drop testing on this design, and it really has performed far better than in your experience.
Let's take it from the top with a brand-new warranty replacement, which we trust will stand the test of time. Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll be glad to get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Let's take it from the top with a brand-new warranty replacement, which we trust will stand the test of time. Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll be glad to get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
Great case for my son. Easy to hold. Love the easy carry handle to put on the car seat too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DMDM
Verified Purchase:Yes
Instructions need to be a little clearer. I had to go to youtube to figure out how to use it especially the kickstand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chris
Verified Purchase:Yes
Case is good. The handle/car headrest back mount is too small to fit any of the cars I have.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Laura
Verified Purchase:Yes
All the protection is very good, except the back part keeps falling off.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Vegaslilo
Verified Purchase:Yes
Great for hanging behind seat so your little ones can watch their favorite movies in the car
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lydd
Verified Purchase:Yes
Great protector worth the money for small child and good to use im the car
I would recommend this to a friend!
Written by a customer while visiting otterbox.com