Customer reviews from Samsung US
Samsung - Bespoke 4-Door French Door Refrigerator Panel - Middle Panel - Morning Blue Glass
Average customer rating
3.4
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
16
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
10
76%of customers recommend this product.
(
16 out of
21)
Customer Reviews for Samsung - Bespoke 4-Door French Door Refrigerator Panel - Middle Panel - Morning Blue Glass
Customer Rating
1
Cant customize the colors?
on August 20, 2025
Posted by: chuck
Everything about Bespoke is that you can customize the colors but theres no place to actually do that. They advertise all these colors with no way of actually picking them and ordering them. IT WAS THE HOLE REASON WE BOUGHT THIS FRIDGE. "Choose panels now, and change them later" this quote is a lie for half of the colors they advertise.
Features
1
Response from Samsung USBy Samsung Care, August 20, 2025
Hello Chuck,
We know the disappointment about the panel being unavailable.
You may contact our Support Team via the link below to speak with a live representative should you wish to check the panel's availability.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We know the disappointment about the panel being unavailable.
You may contact our Support Team via the link below to speak with a live representative should you wish to check the panel's availability.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
FRENCH DOOR TOP BLACK CHARCOAL PANEL NEVER IN STOC
on June 30, 2025
Posted by: TRCTHEKID
from NEWPORT BEACH CA
A LIGHT TAP WITH A BOTTLE AND THE WHOLE PANEL SHATTERED. THE REPLACEMENT PART IN THE CHARCOAL BLACK GLASS HAS BEEN OUT OF STOCK IN MY ZIP CODE FOR AREA OVER 6 MONTHS. WHAT A JOKE
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Care, July 1, 2025
Hello,
We understand the dismay about what transpired with the panel.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the replacement panel's status.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand the dismay about what transpired with the panel.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the replacement panel's status.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good experience
on January 30, 2026
Posted by: Bummed
What a nightmare we have been having with this product so far. We also purchased with the promise of the rebate for use in the blue panels. We aptly got approved for the rebate and got a code and link to use. It does not work. The panels say they are available at my zip code in the cart but after going through the payment process and putting in the promo code I get an error that inventory can’t be confirmed. I have escalated and escalated. Every couple of days I get a note saying to try again with some strange new directions. They all end up the same. I’ve asked if they can just order on the back end to no success. All this and the door on the left does not close easily and service on this has not proven well either. Buyer beware.
Response from Samsung USBy SEA Care, January 30, 2026
Hello there,
We understand your dismay about the promo code not working.
We suggest contacting us via the options below to speak with a live representative for assistance with your concern.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide reference number 1151972711 so our team can pull up your information when you message us.
Have a great day.
-John
We understand your dismay about the promo code not working.
We suggest contacting us via the options below to speak with a live representative for assistance with your concern.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide reference number 1151972711 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Scammed by Samsung
on January 27, 2026
Posted by: Sad in Oklahoma
from Oklahoma
I feel like I have been scammed. I bought this refrigerator (4 door French door) because of the rebate, knowing I could get the black panels. Now that my rebate is available, you never have the black panels available for all 4 of my panels. NOT good!
No, I would not recommend this to a friend.
Response from Samsung USBy Ricardo, Samsung Care, January 28, 2026
Greetings,
We understand your disappointment with not getting your desired panel color. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151951289) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with not getting your desired panel color. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151951289) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Misleading Panel Offer
on February 4, 2026
Posted by: zakon
from Philadelphia, PA
Like many others, I too have been fooled into thinking I could order another set of panels for free via Samsung's promotion. For the last two months, the panels have been out of stock. I set up a notification when they are back in stock, but even when then they appear out of stock within seconds (not even minutes). If you are thinking of getting this fridge because you like the idea of being able to change its looks via a panel swap, just know that you won't receive a 2nd set any time soon, if at all.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy SEA Care, February 5, 2026
Zakon, we understand your frustration regarding the availability of the fridge panels. We want to speak with you directly to provide update on the availability of the fridge panel.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152021878) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152021878) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Panel Promotion Scam
on February 5, 2026
Posted by: homegurushops
Note, I am happy with the fridge quality itself. However, I purchased this refrigerator based on the representation that the exterior panels could be changed to different colors. However, the black panels that were a key part of my decision have never been available.
Had I known that these panels would be consistently unavailable, I would not have made this purchase. At this point, it feels misleading to market this feature when customers cannot actually access the options promised.
I would appreciate clarification on why the black panels are not available and whether they will be restocked, as well as what solutions are being offered to customers who purchased the appliance based on this promotion.
Response from Samsung USBy SEA Care, February 9, 2026
Hello there,
We understand frustration if the black color panel for your fridge is unavailable. We want to speak to you directly to provide an update on the fridge panel.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152047692) to help our team pull up your information.
Have a great day.
^Camille
We understand frustration if the black color panel for your fridge is unavailable. We want to speak to you directly to provide an update on the fridge panel.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152047692) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
good function / bad promise
on August 31, 2025
Posted by: The Fridge Man
from Los Angeles
a bunch of decepti-cons - not really truthful in what they advertise. I bought the fridge for the function (which honestly works good, love the water pitcher & ice feature) - however the interchangeable panels no longer available.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Care, September 2, 2025
Greetings! We understand your expectations around the interchangeable panels and recognize how it can be disappointing to find that certain options are no longer available. Let us help. I've shared the website of our authorized distributor for parts and accessories. Please visit the link below to check the availability of Bespoke panels: Samsung Parts: https://samsungparts.com/pages/supports
Leo
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on January 20, 2026
Posted by: Mcharron32
Bought refrigerator with the promise of being able to change panels to a different color. Black panels are never available. What is going on here? Would not have purchased if this is the case.
Response from Samsung USBy SEA Care, January 20, 2026
We understand the dismay about the unavailability of your refrigerator's panel, Mcharron32.
We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with your concern.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151887473 so our team can pull up your information when you message us.
Have a great day.
-John
We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with your concern.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151887473 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US