Customer reviews from Samsung US
Samsung - Bespoke 4-Door French Door Refrigerator Panel - Middle Panel - White Glass
Average customer rating
3.8
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
18
4 Stars
3
3 Stars
3
2 Stars
0
1 Star
7
82%of customers recommend this product.
(
18 out of
22)
Customer Reviews for Samsung - Bespoke 4-Door French Door Refrigerator Panel - Middle Panel - White Glass
Customer Rating
1
False advertising!
on March 4, 2025
Posted by: Lewi
False advertising! Website advertises option to CUSTOMIZE by photo or design, yet no way to really choose that option when shopping for more panels in MyBespoke. What was going to be a heartfelt custom designed gift, turned into a disappointment because the colors after all these years have not been upgraded!
Response from Samsung USBy SEA Care, March 6, 2025
Lewi, sharing your experience on customizing the fridge panel matter. We want to speak to you directly to provide support and see what options we can offer to help you get the panel you want.
You can also check this link for details.
Bespoke Kitchen Design Studio
https://www.samsung.com/us/refrigerators/bespoke/design-studio/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148546706) to help our team pull up your information.
Have a great day.
^Camille
You can also check this link for details.
Bespoke Kitchen Design Studio
https://www.samsung.com/us/refrigerators/bespoke/design-studio/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148546706) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Panels out of stock
on July 9, 2024
Posted by: Senka
I bought this fridge 2 months ago and I have no problem with it. However, the panels are always out and it is impossible to get color that I want. Hence 3 stars
Response from Samsung USBy Rainly, Samsung Care, July 10, 2024
Greetings,
We appreciate you sharing your sentiments about purchasing a glass panel. We'd love to assist you.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
We appreciate you sharing your sentiments about purchasing a glass panel. We'd love to assist you.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
panels not available
on December 18, 2024
Posted by: Deb517
I do love the 4 door hub refrigerator but what I am most annoyed with is the lack of panels available and the lack of customer service in this regard.
Response from Samsung USBy Samsung Care, December 20, 2024
Hello Deb517,
We understand how you feel about the lack of panels available.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand how you feel about the lack of panels available.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Free panels were a scam
on February 8, 2025
Posted by: Zack
I bought the fridge around the 4th of July in 2024. Not once since then has there been colors other than white black and blue. Unacceptable and a scam to advertise 4 free panels.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 10, 2025
Hi Zack,
We understand how you feel about the panels' available colors. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand how you feel about the panels' available colors. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Yellow Panels
on April 10, 2025
Posted by: bjandmj
from Missouri
We bought our kitchen appliances in August 2024, they finally delivered in November (long delay) but all we could get were the white panels for the 4 panel french door bespoke fridge. We did get a 'panel offer' certificate so we could get the yellow panels (we ordered and wanted) at a later date, but we never get a response on when they will be available. I have called a few times each month since but just get the same response "keep watch of our site and once they are available, they will show". This fridge works great and the glass paneled fridge (range & wall oven) was a fantastic idea, and we love them all but when are the colored panels coming back in stock? We see a lot of folks are wanting these great colors (yellow, orange, green, pink, etc.) to come back in stock, but all Samsung has is black, gray, white & that dusty blue. Come on Samsung what is the issue? If we wanted any of these blah colors, we could buy any fridge out on the market.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Classy and sophisticated
on October 23, 2025
Posted by: KitkatFL
I love my four-door French door bespoke refrigerator with the family hub. I do not like how delicate the glass panels are. I ordered several colors and of course all of the colors I like most were shattered and broke and discontinued so I am left with a few panels that are OK overall I do love my Refrigerator. It is a very sophisticated look in my kitchen.
Written by a customer while visiting Samsung US
Customer Rating
1
10 MONTHS AND STILL NO PANEL! TOP WHITE PANEL!
on August 5, 2023
Posted by: Earlybirdxo
from Florida
PLEASE BE AWARE IF YOU ARE BUYING THIS FRIDGE MAKE SURE IT COMES WITH PANELS READY TO INSTALL. DO NOT BUY WITHOUT PANELS ! I BOUGHT THIS FRIDGE LAST NOVEMBER AND I STILL DONT HAVE THE PANELS TO INSTALL THEM. I ONLY HAVE THE BOTTOM AND MIDDLE PANEL THAT CAME IN MARCH. IM STILL WAITING FOR THE TOP PANEL
TO COME SINCE MARCH ITS BEEN OVER 5 MONTHS OF WAITING. BEING THAT I SPENT OVER $3000 ON THIS FRIDGE YOU WOULD EXPECT THE PANELS TO COME ALONG WITH IT BUT NO IT COMES WITH IT INDIVIDUALLY AND GOODLUCK HAVING ALL OF THEM
IN STOCK. IVE CONTACT SAMSUNG CUSTOMER SERVICE AND IVE HAD NOTHING BUT THE WORST EXPERIENCE! THEY KEEP GIVING ME THE RUN AROUND WITH EVERY REPRESENTATIVE IVE SPOKEN WITH. WHEN I CHECK THE WEBSITE IT SAYS THE PANELS ARE AVAILABLE BE TO SHIP BUT MIGHT HAS BEEN IN PROCESS FOR MONTHS. UNLESS YOU WANT TO GO THROUGH THE EXPERIENCE IVE HAD THAN FOLLOW MY ADVICE AND BUY IT WITH THE PANELS ALREADY INCLUDED IT WILL SAVE YOU A LOT OF HEADACHE.
TO COME SINCE MARCH ITS BEEN OVER 5 MONTHS OF WAITING. BEING THAT I SPENT OVER $3000 ON THIS FRIDGE YOU WOULD EXPECT THE PANELS TO COME ALONG WITH IT BUT NO IT COMES WITH IT INDIVIDUALLY AND GOODLUCK HAVING ALL OF THEM
IN STOCK. IVE CONTACT SAMSUNG CUSTOMER SERVICE AND IVE HAD NOTHING BUT THE WORST EXPERIENCE! THEY KEEP GIVING ME THE RUN AROUND WITH EVERY REPRESENTATIVE IVE SPOKEN WITH. WHEN I CHECK THE WEBSITE IT SAYS THE PANELS ARE AVAILABLE BE TO SHIP BUT MIGHT HAS BEEN IN PROCESS FOR MONTHS. UNLESS YOU WANT TO GO THROUGH THE EXPERIENCE IVE HAD THAN FOLLOW MY ADVICE AND BUY IT WITH THE PANELS ALREADY INCLUDED IT WILL SAVE YOU A LOT OF HEADACHE.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 9, 2023
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Colors dont match
on July 23, 2022
Posted by: Anonymous
from Roswell, GA, US
the top left panel which is white (box said white glass clean white), doesnt match the bottom panel that says just white glass. one looks like grey.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello Anita Geller,
Thank you for using our product, SamsungBespoke 4-Door French Door Refrigerator Panel in White Glass - Bottom Panel. We apologize for not meeting your expectations about the color of the bottom Glass panel. Please know we value your feedback and are here to assist you with your concern.
To virtually customize your panel, you may visit this link, as it will show you the color that will help match your glass panel.
https://www.samsung.com/us/refrigerators/bespoke/design-studio/?french=8200&model=french&view=color
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144756837
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for using our product, SamsungBespoke 4-Door French Door Refrigerator Panel in White Glass - Bottom Panel. We apologize for not meeting your expectations about the color of the bottom Glass panel. Please know we value your feedback and are here to assist you with your concern.
To virtually customize your panel, you may visit this link, as it will show you the color that will help match your glass panel.
https://www.samsung.com/us/refrigerators/bespoke/design-studio/?french=8200&model=french&view=color
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144756837
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US