Customer reviews from ring.com
Ring - Alarm Glass Break Sensor - White
Average customer rating
4.7
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
120
4 Stars
24
3 Stars
5
2 Stars
2
1 Star
0
98%of customers recommend this product.
(
86 out of
88)
Customer Reviews for Ring - Alarm Glass Break Sensor - White
Customer Rating
5
Wow I'm impressed!
on December 24, 2019
Posted by: Terriw91
from Mn
[This review was collected as part of a promotion.] This camera has surprised me! We've been using a different well advertised camera system, but I think we might change over. The optional service and backup is much less expensive for this unit. The battery life is phenomenal, it's been installed a month and only had to charge once so far. Picture is great. The sensitivity for alerts is a bit challenging as it's close to a street.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Great Picture
on December 25, 2019
Posted by: BigRed 51
from Saint Louis
[This review was collected as part of a promotion.] Set up camera to keep an eye on my villa entry/dining/living/kitchen area. Covers the entire area with a crystal clear picture. Set up was easy although I had to stop to charge the battery (instructions implied this was optional). Once this was done, it went live very quickly. The small size is great for placing on a shelf.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Ring Camera
on January 2, 2020
Posted by: Pipedr
from Alabama
[This review was collected as part of a promotion.] I have been using the Ring camera for over a month now. The included directions were clear and concise. Set up was easy and quick. The app is easy to navigate. This camera affords me peace of mind. The picture and audio is pretty clear and doesn't have any static to it. Does not lag or skip. I will buy more for the back door and garage.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
4
Great features
on January 4, 2020
Posted by: Dearl
from Ragley LA
[This review was collected as part of a promotion.] The Ring stick up cam battery is easy to set up using your smart phone or tablet. It has nice features like live view, video recording and it is motion activated. I like that you can place it just about anywhere because you dont have to plug it in. It also has a solar charger option so you dont have to worry about the battery going dead.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
2
Easy set-up but it has issues.
on January 5, 2020
Posted by: Frescalee3
[This review was collected as part of a promotion.] This is really easy to set up. Mount the device, pop in the battery and follow the instructions on the app. If you mount it upside down hanging from your eaves, the image is upside down without any option to flip it over. It's not a huge issue but it's annoying and every other brand has this option. It doesn't have as many motion capture zones as my Ring doorbell so in order to get all the areas I want to see, I'm also getting a lot of trees which constantly trigger the motion activation every time the wind blows. At this rate my battery isn't going to last very long at all. I turned off motion notifications. I think this device is best used to monitor live feed. You have to pay for a subscription if you want any of the footage saved for later viewing. Even if you already pay for a subscription for a different ring device like a doorbell, you have to pay more for each device. The picture is clear during the day but hard to distinguish at night. I also have issues with condensation fogging up the lens at night. I'd recommend using this indoors or using the plug-in version if you have a power source nearby. For me, this didn't really meet my needs.
No, I would not recommend this to a friend.
Response from ring.comBy Ring Team, Ring, June 22, 2021
Hello Frescalee3,
Thank you for sharing your experience while using the Ring Spotlight Cam - Battery. We understand how important it is to find a security device that meets your needs. This Ring camera is intended to help keep you in the loop with events happening at home. By using one, you should be able to achieve accurate motion detection, a clear video feed, and the ability to see and speak with your visitors. Our team is here to help.
Spotlight Cam comes with a mounting plate that, depending on its orientation, allows you to mount it on a wall or under an overhang. We have an article that you can reference for detailed installation instructions. This article also features step-by-step video tutorials to make the process even easier.
https://support.ring.com/hc/en-us/articles/115003340986-Ring-Spotlight-Cam-Battery-Installation
For further mounting options, please view our Spotlight Cam Battery Mounting Accessories on this page:
https://ring.com/collections/accessories?filters=category:spotlight-cam-battery,type:installation-mounts
To reduce motion from your trees, and to improve accuracy, please enable Advanced Motion Detection with your Motion Settings. This type of motion detection allows for a more dynamic form of motion zones to be used. Here is an article that goes into more detail:
https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-
If you have more than one Ring device that you wish to record for, please consider our Ring Protect Plus plan. This plan starts at $10 US per month and covers all Ring doorbells and cameras at one location. You can learn more here:
https://ring.com/protect-plans
For the best video results, we recommend that this device be mounted at 9 feet off the ground. Doing so ensures a great field of view and allows the night vision feature to work at its best
We invite you to start a conversation about this on our Community Forum. Here, you can find tips, tricks and support from other Ring users. Please visit us at https://community.ring.com/
All the best,
Marlom at Ring
Thank you for sharing your experience while using the Ring Spotlight Cam - Battery. We understand how important it is to find a security device that meets your needs. This Ring camera is intended to help keep you in the loop with events happening at home. By using one, you should be able to achieve accurate motion detection, a clear video feed, and the ability to see and speak with your visitors. Our team is here to help.
Spotlight Cam comes with a mounting plate that, depending on its orientation, allows you to mount it on a wall or under an overhang. We have an article that you can reference for detailed installation instructions. This article also features step-by-step video tutorials to make the process even easier.
https://support.ring.com/hc/en-us/articles/115003340986-Ring-Spotlight-Cam-Battery-Installation
For further mounting options, please view our Spotlight Cam Battery Mounting Accessories on this page:
https://ring.com/collections/accessories?filters=category:spotlight-cam-battery,type:installation-mounts
To reduce motion from your trees, and to improve accuracy, please enable Advanced Motion Detection with your Motion Settings. This type of motion detection allows for a more dynamic form of motion zones to be used. Here is an article that goes into more detail:
https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-
If you have more than one Ring device that you wish to record for, please consider our Ring Protect Plus plan. This plan starts at $10 US per month and covers all Ring doorbells and cameras at one location. You can learn more here:
https://ring.com/protect-plans
For the best video results, we recommend that this device be mounted at 9 feet off the ground. Doing so ensures a great field of view and allows the night vision feature to work at its best
We invite you to start a conversation about this on our Community Forum. Here, you can find tips, tricks and support from other Ring users. Please visit us at https://community.ring.com/
All the best,
Marlom at Ring
Written by a customer while visiting ring.com
Customer Rating
4
Works As Advertised
on January 6, 2020
Posted by: NR Rico
from Arkansas
[This review was collected as part of a promotion.] I'm not terrible advanced, technologically speaking. I received this as a gift. I'm probably not using it to it's full ability/integration. But, it is working, and has worked from about two weeks. As long as the video is clear and I can see it on my phone, I'm happy.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Keeping an eye on things
on January 8, 2020
Posted by: Allie17
from Morrisville, PA
[This review was collected as part of a promotion.] I am very happy with the stick up cam. It was easy to set up and sync to our phones. I tried it in a few spots before we chose to mount it on our porch. I have ordered the optional solar panel so we don’t have to recharge the battery. Recharging the battery is fairly easy though. It has great features. Motion detector works well. I like that you can set the perimeters to suit your needs. We have animals so inside, it was always going off. Outside, it goes off within where we set it. I like that you can set up in your neighborhood and communicate with neighbors if there is a threat. This is a great starter camera for your home.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
3
Undetermined!
on January 14, 2020
Posted by: wrightrnch
from Ithaca, NY
[This review was collected as part of a promotion.] We wanted this camera for the exterior of our home. Once we charged the battery pack and installed the camera, we were excited for the results. However, our internet modem is not sending a strong enough signal to the camera for it to actually work. I have ordered a booster for our internet modem and once that is installed, I will update this review.
I would recommend this to a friend!
Response from ring.comBy Ring Team, Ring , June 22, 2021
Hi wrightrnch,
We know how important it is to rely on a steady internet connection to your Ring Stick Up Camera - Battery. So long as there aren't any underlying wifi issues, you should trust that this device will remain connected and accessible for peace of mind. Please know that we are here to help find a solution.
In most cases, a wifi connection can be improved by relocating the router. Selecting an area that is more central to the home allows the signal to flow more effectively throughout the area. For example, a tabletop located in the living room, free of other electronics and clutter, is a great place to start.
Here is an article that helps you make the best of your home's wifi:
https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You
For those who are not able to move the router, you can consider using a wifi extender such as a Ring Chime Pro. Wifi extenders help bring your wifi signal to areas of the home that are too far from the router.
Here is a helpful article for reference: https://support.ring.com/hc/en-us/articles/360050893351-Understanding-Wifi-Wifi-Extenders-and-Mesh-Networks-
The issue may also be related to your internet upload speeds. You can use the Test Your Wifi feature in the Ring app to learn more. Please follow the guidance in this article:
https://support.ring.com/hc/en-us/articles/360020638172-Test-Your-Wifi-Connections
We would love to hear that your concern has been addressed appropriately, and know what more we can do to assist you. We invite you to learn more, here: https://community.ring.com/.
All the best,
Marlom at Ring
We know how important it is to rely on a steady internet connection to your Ring Stick Up Camera - Battery. So long as there aren't any underlying wifi issues, you should trust that this device will remain connected and accessible for peace of mind. Please know that we are here to help find a solution.
In most cases, a wifi connection can be improved by relocating the router. Selecting an area that is more central to the home allows the signal to flow more effectively throughout the area. For example, a tabletop located in the living room, free of other electronics and clutter, is a great place to start.
Here is an article that helps you make the best of your home's wifi:
https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You
For those who are not able to move the router, you can consider using a wifi extender such as a Ring Chime Pro. Wifi extenders help bring your wifi signal to areas of the home that are too far from the router.
Here is a helpful article for reference: https://support.ring.com/hc/en-us/articles/360050893351-Understanding-Wifi-Wifi-Extenders-and-Mesh-Networks-
The issue may also be related to your internet upload speeds. You can use the Test Your Wifi feature in the Ring app to learn more. Please follow the guidance in this article:
https://support.ring.com/hc/en-us/articles/360020638172-Test-Your-Wifi-Connections
We would love to hear that your concern has been addressed appropriately, and know what more we can do to assist you. We invite you to learn more, here: https://community.ring.com/.
All the best,
Marlom at Ring
Written by a customer while visiting ring.com