Customer reviews from PhilipsHue
Philips - Hue Infuse Ceiling Light - White
Average customer rating
3.7
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
12
4 Stars
2
3 Stars
1
2 Stars
3
1 Star
4
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Philips - Hue Infuse Ceiling Light - White
Customer Rating
1
A nice light with questionable longevity.
on October 3, 2026
Posted by: SoDim
I enjoyed this light for a little over three years. I thought it has a clean aesthetic, but was slightly underpowered for me main kitchen light. I don't fault the light, but note for anyone who might want it as a primary light in a workspace area.
However in year 3, the lamp started acting irregular and finally stopped connecting. I tried resetting it several times, but couldn't connect even when using the serial number. I can't say it's worth the price in light of the longevity since if doesn't appear serviceable.
I'm a heavy hue user and have been a long time fan of the system. I'll replace it with a different hue light hoping this is a one off.
No, I would not recommend this to a friend.
Response from PhilipsHueBy Nancy G, Philips Hue Support, October 5, 2026
Thank you for being a longtime Hue user and for sharing your experience with the Infuse ceiling lamp. We're sorry to hear that the light is no longer connecting as expected after several years of use. Before replacing it, we recommend power cycling the light to place it back into pairing mode, removing it from your phone's Bluetooth device list, and then trying to add it again using the serial number. It may also help to change the Zigbee channel in the Hue app by going to Settings > Bridges > Select your Bridge > Zigbee channel > Change channel and testing the light after each change. Since there are four available Zigbee channels, we recommend trying all of them if needed. If the issue persists, please reach out to our support team and we'll be happy to investigate further: https://www.philips-hue.com/en-us/support/faq#contact.
Written by a customer while visiting PhilipsHue
Customer Rating
1
Failed After 30 months
on September 27, 2026
Posted by: Fred20637
I have over 50 hue products in my home. This is the first one that’s really been a disappointment. Started flickering and then became unreachable six months after the warranty ended! I would not recommend this product.
Response from PhilipsHueBy Nancy G, Philips Hue Support, September 28, 2026
Thank you for taking the time to share your feedback. We value your loyalty to the Hue ecosystem and would like to better understand the flickering and connectivity issues you've encountered with your Infuse ceiling lamp. Please reach out to our support team at https://www.philips-hue.com/en-us/support/faq#contact and have your proof of purchase handy so we can review the available options with you.
Written by a customer while visiting PhilipsHue
Posted by: Mark
Verified Purchase:Yes
Easily added to existing Hue environment and paired with another light, controlled by a hue-compatible lutron dimmer switch. It's pretty nice!
Written by a customer while visiting PhilipsHue
Posted by: TimInFL
Verified Purchase:Yes
The light itself is great. Easy to install, works well, bright enough, etc. But it loses at least one star (maybe even two) for the app. Hue once had an easy-to-use app that was re-written and is incredibly not intuitive. Truly, they should throw it out, hire new software engineers with experience with customer interface/UX and start over.
Written by a customer while visiting PhilipsHue
Posted by: Alfo
Verified Purchase:Yes
Simple to install, simple to use, works great with Control4 and Josh.ai.
Written by a customer while visiting PhilipsHue
Posted by: DCOLLINS
Verified Purchase:Yes
I thought it would be smaller. Once we put it up we really liked it so it will stay. Works great with our other 70 hue products!
Written by a customer while visiting PhilipsHue
Posted by: Chad
Verified Purchase:Yes
It’s great. It works as well as the other lights we have already set and the light strip behind the tv. My only issue is that the light will power on and off with my hue light switch but it will not change the color as it does like our other lights do.
Written by a customer while visiting PhilipsHue
Posted by: BreadCrumbs
Verified Purchase:Yes
I was excited to receive the lights, but upon arrival and unboxing, I was highly disappointed at what I found; cheap plastic materials and not something worth the amount I paid for these lights. I was expecting more features than expected. All around, disappointed.
Written by a customer while visiting PhilipsHue