Customer reviews from greenworkstools.com
Greenworks - 12 in. 24-Volt Cordless Brushless Chainsaw (4Ah USB Battery and Charger Included) - Green
Average customer rating
3.8
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
7
4 Stars
0
3 Stars
2
2 Stars
2
1 Star
1
70%of customers recommend this product.
(
7 out of
10)
Customer Reviews for Greenworks - 12 in. 24-Volt Cordless Brushless Chainsaw (4Ah USB Battery and Charger Included) - Green
Customer Rating
3
24V 12" Chainsaw
on October 22, 2021
Posted by: sr672
from Virginia
Gender:Male
I've used the saw a few times around the house and also in the woods where we hunt. It is lightweight and easy to use, the saw speed is acceptable and the chain was ultra sharp. At 24V I was skeptical about torque and it's a bit on the weak side. If you add the slightest pressure to the tool while it's cutting, it will shut the motor down. There is no delay in getting it back on as you just release the power switch and then squeeze and it takes off right away, still, it's a bit annoying. Variable speed would also be a nice feature on this saw. Definitely would recommend but it does have some limitation regarding how lightly you have to use it.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, October 22, 2021
Hello sr672,
Thank you for your honest and detailed feedback! Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job!
Please consider checking out our higher voltage products, we truly do not think you'll be disappointed. If you wish to discuss products with our team directly, do not hesitate to reach out at info@greenworkstools.com or through our helpline at 1-888-909-6757.
Thank you for your honest and detailed feedback! Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job!
Please consider checking out our higher voltage products, we truly do not think you'll be disappointed. If you wish to discuss products with our team directly, do not hesitate to reach out at info@greenworkstools.com or through our helpline at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: Shackleton
from Vermont
Gender:Male
Verified Purchase:Yes
These tools are fantastic! They are light and extremely efficient. I am extremely impressed with the power and torque. I had compared several different companies, but I knew green works was one of the first companies to introduce electric tools. That sealed my decision, and I couldn’t be happier I went with them. These are quality affordable products! I will plan on adding to the collection soon.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Dennis T
from Boston MA
Verified Purchase:Yes
Great product. Lightweight, yet powerful. Great for pruning limbs. I cut down a 10" diameter tree with ease. Charges quickly too.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Birmingham, AL
Gender:Male
Verified Purchase:Yes
The chain slips off too easy and the battery does not last very long. If you have a few trees to cut it might suffice but I’m really disappointed in this product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 17, 2021
Hello Richard Carlisle,
Thank your for taking the time to share your experience. While the chain is installed on the bar, it will require to be tensioned and adjusted prior to your first use and frequently while cutting as new chains will stretch out.
We would recommend reviewing the tensioning steps as outlined in your instruction manual. Ensure the chain tensioner is tight enough to keep the bar from moving.
With the 4.0Ah battery included the unit will be able to cut up to 70 pieces of 4x4 pressure treated wood.
If you continue to experience the same concerns, we recommend contacting Greenworks at 1-888-909-6757 or by email on info@greenworkstools.com a Customer Care support can evaluate the chain saw, the chain tensioner assembly, bar, and chain with you.
Thanks again and we hope you get this worked out.
Thank your for taking the time to share your experience. While the chain is installed on the bar, it will require to be tensioned and adjusted prior to your first use and frequently while cutting as new chains will stretch out.
We would recommend reviewing the tensioning steps as outlined in your instruction manual. Ensure the chain tensioner is tight enough to keep the bar from moving.
With the 4.0Ah battery included the unit will be able to cut up to 70 pieces of 4x4 pressure treated wood.
If you continue to experience the same concerns, we recommend contacting Greenworks at 1-888-909-6757 or by email on info@greenworkstools.com a Customer Care support can evaluate the chain saw, the chain tensioner assembly, bar, and chain with you.
Thanks again and we hope you get this worked out.
Written by a customer while visiting greenworkstools.com
Posted by: BAM6
from MI
Gender:Male
Verified Purchase:Yes
It’s light, perfect for small jobs in the backyard or clearing branches to hang tree stands.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Works but chain keeps coming loose and popping off
on May 26, 2025
Posted by: LakeTiger6
from Missouri
Gender:Male
I've had the saw for a year now. Its plenty capable for my needs cutting small limbs, trees, and some girdle and spray. The biggest issue, the chain jumps off the bar easily. I've been cutting with gas powered saws my whole life so I'm experienced when it comes to saw operation. I would not recommend any back cut with this or it will be jumping off the saw.
Pros: Easy to Use
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello LakeTiger6.
Thank you for sharing your experience. We are sorry to hear about the challenges you have experienced and that you do not recommend our machine. The chain on a Greenworks chainsaw might come off due to incorrect tension, a worn or damaged chain, a worn sprocket or bar, or the bar becoming misaligned. It seems like you have taken all the right steps. You may want to double check the chain tension; it may be too loose. A chain that is too loose can easily slip off the bar, especially during cutting. New chains stretch and require frequent adjustment, so check and adjust the tension regularly, especially when using a new chain. Please review the video shared for a better demonstration on how to adjust the chain tensioning. You can view the video here (https://www.youtube.com/watch?v=F-KpMFu4IdY). If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for sharing your experience. We are sorry to hear about the challenges you have experienced and that you do not recommend our machine. The chain on a Greenworks chainsaw might come off due to incorrect tension, a worn or damaged chain, a worn sprocket or bar, or the bar becoming misaligned. It seems like you have taken all the right steps. You may want to double check the chain tension; it may be too loose. A chain that is too loose can easily slip off the bar, especially during cutting. New chains stretch and require frequent adjustment, so check and adjust the tension regularly, especially when using a new chain. Please review the video shared for a better demonstration on how to adjust the chain tensioning. You can view the video here (https://www.youtube.com/watch?v=F-KpMFu4IdY). If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
EXACTLY as expected!
on May 3, 2022
Posted by: abfwg
from Watkins Glen, NY
Gender:Male
I bought this as a lighter duty chainsaw to complement my full time powerhorse. It is lightweight, goes through thicker branches like butter and the power time is quite impressive. To be clear, this is not a primary saw, but it goes days without recharging and helps 2 people take down a large tree much quicker - one works on the main trunk while the other uses this saw to take out branches. If this one fails, I will happily purchase another one!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Leaking oil
on October 12, 2021
Posted by: Mikeht
from Gravette Ar
Gender:Male
Bought one about 3 years ago. Works really good but leaks bar oil like a seve. Always has. Makes a mess even after I try to drain all the oil out. Just keeps getting worse. Used to day and have oil running down legs of jeans. Will not buy another earthwise product. Not very good for environment with oil leaking everywhere.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 13, 2021
Hello Mikeht,
Thank you for your feedback. Sorry to hear that you are having issues with your Chain Saw. Due to the gravity-fed auto oiling system, it is normal for unused oil to seep from the saw when not in use. To prevent seepage, we suggest emptying the oil tank after each use than running the unit for one minute. When storing the saw, loosen the cap to avoid pressure being built up in the oil tank which will help with residual oil leaking. To avoid emptying the tank, try only adding the amount of oil that you think will be needed and top it up as necessary during use. However, please note if the unit is leaking while in use, this may not be considered normal. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please contact us at 1-888-909-6757 or submit an email to info@greenworkstools.com and include the headline "Help Request - Reviewer Response".
Thank you for your feedback. Sorry to hear that you are having issues with your Chain Saw. Due to the gravity-fed auto oiling system, it is normal for unused oil to seep from the saw when not in use. To prevent seepage, we suggest emptying the oil tank after each use than running the unit for one minute. When storing the saw, loosen the cap to avoid pressure being built up in the oil tank which will help with residual oil leaking. To avoid emptying the tank, try only adding the amount of oil that you think will be needed and top it up as necessary during use. However, please note if the unit is leaking while in use, this may not be considered normal. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please contact us at 1-888-909-6757 or submit an email to info@greenworkstools.com and include the headline "Help Request - Reviewer Response".
Written by a customer while visiting greenworkstools.com