[This review was collected as part of a promotion.] It's lightweight, sleek, and that 360 sound bar is sweet! It turns on within 2 seconds and shuts down in about the same. The screen is clear and crisp. The keyboard is satisfying. There's a dedicated snip tool key on the board. And a garaged stylus that charges super quick in it's port. The stylus is a on the small side, but not a disappointment. The touch screen is intelligent and scrolls nicely. Thus far, I have no complaints and am enjoying my new 2 in 1.
[This review was collected as part of a promotion.] The 9i is nice and all but windows 10 is trash. Two weeks in the laptop auto updated and now it is stuck in a boot loop. I'll probably just return the thing.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, June 1, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please contact our Customer Service team at 1-855-253-6686.
Bought this product because of its specs as a gift for my girlfriend who just got into nursing school. This review will be from our first impressions and first 3 days of ownership. Its not a pretty picture...
First the positives: Its light weight, fast for common tasks (mostly due to the m.2 drive and 16gb of ram I'd wager), and the 4k screen is very nice for both brightness and quality of image. It can even play games (albeit at 1080p not 4k but if you expect a 2lb laptop with integrated graphics to game at 4k you probably expect politicians to be honest too). At 1080p medium settings, it manages to hold 30-50fps in "7 days to die". The pen seems very accurate and handwriting with it and using it as a mouse is simple and intuitive. The sound is way better than you'd expect for such a tiny laptop and the fact that the speaker is in the hinge means it still sounds great in tablet mode too.
As for the drawbacks there are some serious ones. Upon getting the device and getting it set up my girlfriend went to youtube to watch a video and the thing froze up and black screened. When she tried to open task manager or hit esc nothing happened. Power it off and back on and it comes up to a bit locker recovery screen. Cant find the bitlocker key so she calls lenovo. They tell her to use a pin and reset the thing. Nothing. "Are you sure you put the pin in the right hole? lets try it again." Reset laptop again. still didnt fix the problem. repeated a 3rd time. still didnt fix it. After an hour on the phone the tech says call microsoft. Girlfriend goes to microsoft's website on her phone, "all of our technical support is now online please use our website". Eventually finds the bitlocker key on her own and puts it in. Its a 48 digit code to access her own laptop that she just wanted to reboot because it locked up. This is a terrible idea to enable... ever. Why is it on by default?! I disabled bitlocker and now at least when she has to reboot it that way its just her normal windows pin to get into it. I try using it and it seems to work ok till I go to lenovo's own website and run a scan for problems and it locks up doing that. Go back after restarting and try to scan again to replicate the problem and the scan runs fine. At this point Im thinking its a thermal issue so we put it on her targus laptop cooler from her old laptop. It immediately black screens as soon as we plug it in. Unplug it, restart, plug it back in, black screen again. Get rid of the cooler and just run it on the desk for hours playing 7 days no problem. Go to run netflix app from the start menu, black screen. Reboot, run netflix again, runs for 4 hours straight no problems. At this point I'm thinking its a ram issue but I cant take the ram out because lenovo has so graciously soldiered it to the F'ing motherboard! I could swap the hard drive out but there's no recovery usb included to restore the system should you have to or want to upgrade the drive. I guess if you want any sort of service after your first year you have to pay lenovo because they do not make it easy to fix it yourself.
Conclusion... maybe we got a lemon... maybe its a design flaw. Either way dont buy this laptop unless you just love looking at the windows startup screen.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, June 4, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Also, please refer to our Premium Support at https://pcsupport.lenovo.com/us/en/solutions/support.