Customer reviews from Samsung US
Samsung - Galaxy S21 FE 5G 256GB - Graphite (AT&T)
Average customer rating
4.2
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
5
3 Stars
1
2 Stars
2
1 Star
1
82%of customers recommend this product.
(
18 out of
22)
Customer Reviews for Samsung - Galaxy S21 FE 5G 256GB - Graphite (AT&T)
Customer Rating
4
If only the battery lasted longer
on February 7, 2022
Posted by: DestroyerRN22
from Independence, MO
Expertise:Expert
I got this phone through my provider about 2 to 3 weeks ago. I love the processor speed, graphics, and camera quality. My only issue is the battery life. I traded up from my Galaxy S10+ that I had for nearly 3 years and was by far one of my most favorite phones ever. When I initially got it and for the first 18 months or so, the battery on it would last 2 to 3 days, utilizing it basically the same as I do now and the same apps. This phone drains the battery within hours. I have to charge it a couple of times every day and it is very particular about which charger or cable I use to charge it or else it will not rapid charge, the charging time increases by at least 3x the length. I like how it is a little bit smaller, still getting used to all of the buttons being on one side, not sure how much I like that yet, but operationally, it is an excellent phone, it just drains the battery a lot faster than I expected or would have liked. Definitely cannot play any games on it without it being plugged in the entire time or else it will drain so fast that you may get 20 minutes of play time out of a fully charged battery.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Galaxy phone yet
on February 23, 2022
Posted by: FrustratedAsCanBe
from Phoenix, Az
I have had nothing but issues with this phone. It will randomly not send texts (and there is no way to find out if your texts went through or not unless you do that terrible and intrusive confirmation report), the camera quality is about the same as the original Galaxy S phones, the fingerprint is unusable, the battery life is terrible and it drains significantly faster on the lower end than it does when fully charged, the charging port has been loose since I got it and it won't charge well. It doesn't sound like much, but on a daily basis it's extremely frustrating. I wish typing on an iPhone wasn't terrible because I'd absolutely switch permanently otherwise.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and Smooth
on March 6, 2022
Posted by: Dewey
Expertise:Intermediate
Love this phone. It has a great amount of excellent features (everything from Dex to the 120Hz screen, and much more)! The one thing I wish Samsung still offered would be an expandable memory slot. Otherwise, this phone is an excellent value for the price.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly Amazing!
on April 11, 2022
Posted by: abbas30
from Las Vegas
[This review was collected as part of a promotion.] I have been using this phone for over a month now, and I it is now the best phone I have owned! For the price, it is one of the finest phones out there with amazing features and camera. The only problem I have is there is no SD card slot. Please Samsung, bring back the SD card.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent deal
on April 12, 2022
Posted by: Ruthie
from Georgia
Expertise:Intermediate
[This review was collected as part of a promotion.] I originally wanted to buy an S21 but the S21 FE was way more budget friendly. For the price it's an excellent phone, and can definitely hold up against the mainline S21 series. Occasionally closes out of apps, but not enough to be a huge issue (yet) so not a perfect score. Very respectable battery life and camera quality.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: Rhon24266
from Lebanon Va
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for 2 months. It has good cameras, updates regularly, fast operations, plenty on storage for my usage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not much better
on April 12, 2022
Posted by: Malissa0218
from Ohio
Expertise:Expert
[This review was collected as part of a promotion.] The only thing different between this and my S9+ is I can use fingerprint on the screen to unlock.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 13, 2022
Hi Malissa0218,
Thank you for reaching out and for purchasing the Samsung Galaxy S21 FE. We are saddened to hear that this did not meet your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144399777
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out and for purchasing the Samsung Galaxy S21 FE. We are saddened to hear that this did not meet your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144399777
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy
on April 12, 2022
Posted by: Kshadowguard
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone last month after my LG stopped working. I was originally trying to get the A23 but when I saw this phone I decided might as well. It takes great photos, it has amazing storage. It was also an easy setup and it was totally worth it. And the purple is so pretty
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US