Customer reviews from snowjoe.com
Sun Joe - Cordless Handheld Chainsaw w/2.0-Ah Battery + Charger - Green
Average customer rating
4.5
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
20
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for Sun Joe - Cordless Handheld Chainsaw w/2.0-Ah Battery + Charger - Green
Customer Rating
1
Useless if I cannot replace chain.
on February 13, 2026
Posted by: Shoreisfun
Great saw, worked wonderfully until I needed a new chain--UNAVAILABLE?
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 16, 2026
Dear Valued Customer,
Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you’ve experienced with your Sun Joe 24V-HCS-LTE Cordless Handheld Chainsaw, particularly regarding the availability of replacement chains.
We take product support very seriously and would like to further investigate this matter. To assist you promptly, please contact our customer support team at our toll-free number, 1‑866‑225‑9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to review your situation and gather the necessary information to better understand the issue.
We greatly value your feedback and appreciate the opportunity to address your concerns.
Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you’ve experienced with your Sun Joe 24V-HCS-LTE Cordless Handheld Chainsaw, particularly regarding the availability of replacement chains.
We take product support very seriously and would like to further investigate this matter. To assist you promptly, please contact our customer support team at our toll-free number, 1‑866‑225‑9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to review your situation and gather the necessary information to better understand the issue.
We greatly value your feedback and appreciate the opportunity to address your concerns.
Written by a customer while visiting snowjoe.com
