Customer reviews from weber.com
Weber - Genesis 400 Series Premium Gas Grill Cover - Black
Average customer rating
4.2
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
39
4 Stars
4
3 Stars
13
2 Stars
2
1 Star
4
80%of customers recommend this product.
(
40 out of
50)
Customer Reviews for Weber - Genesis 400 Series Premium Gas Grill Cover - Black
Customer Rating
1
Completely Unsatisfactory in High Wind Location
on December 12, 2024
Posted by: ToastedByMyGrill (Cover)
from Westport, CT
The Weber cover I bought recently for my Genesis S-330 has three major flaws, any one of which would make it unfit for duty in my (windy) location. First, the cover is too big for the grill. The wind gets underneath the cover and billows it out, sometimes uncovering one of the doors of the grill stand and leaving it flapping in the wind. Second, the Velcro straps are too short, which keeps me from snugging the cover tightly under the two tables. These two flaws combine to allow the wind regularly to blow the cover completely off the grill. Third, the material of the cover is too thin. My original Weber cover lasted eight years. This one feels like a whole lot less. I'm going hunting for a third party cover with some quality.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, December 13, 2024
Your feedback is very important to us. So sorry to hear you are not completely satisfied with your new Premium grill cover. Our Care team is here to help. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Griller Don
from Michigan
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Does not do well on windy days. Should also have Velcro straps near the bottom of the cover to hold the cover more securely.
Response from weber.comBy Weber Grills, Consumer Care, April 25, 2022
Thank you for your feedback. We can understand your frustration with the cover blowing off the grill on windy days. We want to be sure the Velcro straps are fastened tightly beneath the side tables. Our Support team is also reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Prison Sergeant
from Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It’s kind of thin, I hope it holds up. It does look nice though.
Written by a customer while visiting weber.com
Posted by: BP2022
from North Haven,Ct
Gender:Male
Verified Purchase:Yes
It was easy to assemble and like my last Weber grill it is simply the best, great quality, works incredibly well. I simply love it
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jgomz
Verified Purchase:Yes
After deciding to purchase a Weber grill I knew I needed a cover to protect my long term commitment and this gets the job done.
Written by a customer while visiting weber.com
Posted by: D. Brad
from Bryson City, NC
Gender:Male
Verified Purchase:Yes
Cover is well made and fits my new Genesis 400 gas grill perfectly. Any product branded by Weber always exceeds my expectations.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: HEAL, Inc.
from New Mexico
Expertise:Intermediate
Verified Purchase:Yes
These were excellent to their size and their fit for the grill that we purchased. Great material, it should last for a while through the years to come.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Bungie101
Verified Purchase:Yes
It’s a cover, light and thin. Time will tell if it will last the winter or need to be replaced with an after market one. I do like the Velcro straps
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 27, 2022
Thank you for your feedback! Glad to hear you like the velcro straps, they are designed to help secure the cover tightly and keep it in place.
We would like to hear more about this experience. Please lookout for an email from our Support team.
We would like to hear more about this experience. Please lookout for an email from our Support team.
Written by a customer while visiting weber.com