Customer reviews from Samsung US
Samsung - Galaxy Book Pro 360 5G 13.3" AMOLED Touch Screen - Intel Core i5-1130G7 - 8GB Memory - 256GB SSD
Average customer rating
3.9
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
6
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for Samsung - Galaxy Book Pro 360 5G 13.3" AMOLED Touch Screen - Intel Core i5-1130G7 - 8GB Memory - 256GB SSD
Customer Rating
1
Poor quality
on July 31, 2022
Posted by: Ryan
Expertise:Expert
Key cap fell off after 3 months of usage because retainer clip is broken. Very poor build quality for such high end laptop.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 2, 2022
Ryan, thank you for your feedback regarding your Samsung Galaxy Book Pro 360. Here at Samsung we are always striving to provide superior customer experience and innovate our product line. Given the amount of time you stated having owned the device it sounds like it might still be under warranty and we would recommend taking a look at that, linked below, and reaching out to the Customer Care+ team about what can be done. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very good laptop, descent speed and 5G cellular
on January 9, 2022
Posted by: DanS
from Huntingdon Valley, PA
purchased this laptop to use on the go when i'm travelling and also as a primary laptop when at home. the laptop is very fast with a very nice screen and descent battery life. there was a good amount of bloatware installed including some samsung apps and mcafee which i promptly uninstalled, but otherwise i have no issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Makes no sense!
on February 2, 2022
Posted by: Jason
How can the larger screen, better cpu, and larger SSD NOT have 5G ??? The only one that has 5G is the smaller screened, lesser cpu and only 256gb SSD.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Debra, Social & Commerce, December 14, 2022
Hello Jason, thank you for taking the opportunity to review your Samsung Galaxy Book Pro 360. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. We never want our customers to feel like they have less than ideal experiences while using our products. Please feel free to reach out to Samsung Support for further assistance. Samsung Support is also available to answer your questions and take any additional feedback you may have. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Thin and Fast;
on February 19, 2022
Posted by: Jwebbs18
from Los Angeles
Expertise:Intermediate
I got the non 5G galaxy book pro 360 and its everything I wanted in ultra portable laptop. its fast as all hell, and thin an light. Ive had no issues since purchase and use the laptop 3-5 times a week. The battery started with 8 hours but im getting now about 5 and half with a full charge and moderate use. I love the design of the laptop as well. 3 fast charging usbc ports , nice 1080p touch screen with s pen support and i have the quad core i7 vivo processor and i have blazing fast start up and no lag gamming since day 1. I have not experience any issue like screen flexing or tin sound from the speakers. everything is built and housed really nice and clean. I would recommend this product to college students and home professionals that looking for fast and slim ultra book style computer with desktop level performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
In love!
on April 21, 2022
Posted by: Jekamarti
from Utah
Expertise:Intermediate
I am absolutely in LOVE with this laptop. I've only owned HP's before and I'm so happy that I made the switch! The laptop is so fast and can handle me running multiple applications and web pages for work. I love that it's slim and lightweight for travel. I do wish it had USB ports, but that was an easy fix with an external hub. The touchscreen and "tablet" feature is a plus! Would 100% recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Does not meet expectations
on June 2, 2022
Posted by: Anonymous
from Tuscola il
Expertise:Expert
Not a good laptop ,I think it’s a weak laptop .could have got something else for better price
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Debra, Social & Commerce, November 10, 2022
Harry, thank you for taking the time to review the Samsung Galaxy Book Pro 360. We appreciate your feedback as it provides us the opportunity to remain innovative and improve upon the functionality of our products as well as the design. The Galaxy Book Pro 360 is offered in the i5 and the i7 processors for even better performance. If you need any further assistance, please reach out to Samsung Support, linked below. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great laptop
on September 23, 2022
Posted by: Gizmo66
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased this two in one laptop a month ago and it has been a great computer. The screen is beautiful. Performs nice and fast. The two in one 360 feature is awesome for drawing and tablet use. I would not hesitate to buy this laptop again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome 5g enabled two in one laptop
on December 14, 2022
Posted by: Cards1973
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this for three months and it's been great. Fast, beautiful screen and the 5g connectivity is amazing. I have been using it at my local parks to work remotely in nature, it has been wonderful. No regrets buying this
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US