Customer reviews from Carex.com
Carex - Bathroom Safety Rail - White
Average customer rating
4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Carex - Bathroom Safety Rail - White
Customer Rating
5
plastic E-clips break off
on July 25, 2023
Posted by: Polly P
We have 2 of these safety rails and like the design but 5 of the 8 (4 per rail) black plastic E-clips on the 2 safety rails have broken and there don't seem to be replacement parts available.
Written by a customer while visiting Carex.com
Customer Rating
5
Toilet safety rail
on April 16, 2023
Posted by: Kathleen B
This is exactly what I was hoping to find—a frame that would go on three sides, of the toilet, giving me a firm grip as I use my own seat. With no attachments necessary.
Written by a customer while visiting Carex.com
Customer Rating
5
A very good product.
on October 2, 2019
Posted by: David J
We've been using unit for a couple of weeks now. I bought this for my Dad and really like that it's not attached to the toilet. They had one that was attached to the toilet but it broke the toilet seat screws that hold it in place and it wasn't a joy to clean. This unit is quite strong, my Dad is rather large and and claims this is stronger than the last unit. It moves easily out of the way when it's time to clean and you don't have the mess you can get from an attached unit. While it moves easily, as soon as one puts pressure on it the feet hold it well, so there are no worries of it sliding out from under you. It took about five minutes to put together, very easy, no tools needed. This is a good sturdy unit and we are very happy with it.
Written by a customer while visiting Carex.com
Posted by: Joanie
from Willis, Texas
Gender:Female
Verified Purchase:Yes
Unit is not wide enough to sit comfortably on seat.
No, I would not recommend this to a friend.
Response from Carex.comBy Customer Service, August 2, 2024
Thank you for your feedback on the Carex Bathroom Safety Rail. We're sorry to hear that it doesn't fit comfortably for you. If you have any further concerns or need assistance, please reach out to our customer service team at customer.service@carex.com or 800-526-8051. We're here to help!
Written by a customer while visiting Carex.com
Customer Rating
1
Three predrilled holes don't fit connectors
on April 29, 2025
Posted by: dm
three out of four leg support hex bolts wont fit. They wont slide thru predrilled connection holes. Ive tried for hours and am fed up. Others cant get them to work too.
Response from Carex.comBy Customer Service, May 19, 2025
I'm sorry to hear about the trouble with the leg support installation. For help with this issue, please contact Carex Health Brands customer service:
Phone: 800-526-8051 (Monday–Friday, 8:00 AM–5:00 PM ET)
Email: customer.service@carex.com
They’ll be able to assist you with replacement parts or provide further support.
Phone: 800-526-8051 (Monday–Friday, 8:00 AM–5:00 PM ET)
Email: customer.service@carex.com
They’ll be able to assist you with replacement parts or provide further support.
Written by a customer while visiting Carex.com
Customer Rating
5
replacement "fix" for broken E-clips
on August 2, 2023
Posted by: Polly P
You can replace the broken E-clips with bolts that are 10-24x1 1/2 bolts and double nuts
Written by a customer while visiting Carex.com
Customer Rating
5
Great product!
on October 2, 2019
Posted by: Deanna
Fits nicely over the toilet and is very sturdy. Very easy to assemble. I bought one for my husband when he was ill and it helped tremendously. I found that I needed it myself a few times, so we leave it in the bathroom permanently. I recently bought another for my elderly mother, who needs assistance with just about everything.
Written by a customer while visiting Carex.com