Customer reviews from Samsung US
Samsung - Galaxy Book Odyssey 15.6" LED Screen - Intel Core i7-11600H - 8GB Memory - NVIDIA GeForce RTX 3050 Ti - 512GB SSD - Mystic Black
Average customer rating
2.7
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
2
1 Star
2
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Samsung - Galaxy Book Odyssey 15.6" LED Screen - Intel Core i7-11600H - 8GB Memory - NVIDIA GeForce RTX 3050 Ti - 512GB SSD - Mystic Black
Customer Rating
1
built cheap
on January 29, 2023
Posted by: Jarhead1513
from Jonesboro Arkansas
Expertise:Intermediate
bought this computer exactly a year ago and it already doesnt charge
Response from Samsung USBy Debra, Social & Commerce, January 30, 2023
Hi there Jarhead1513, thank you for taking the opportunity to review your Samsung Galaxy Book Odyssey. We appreciate your feedback as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. It is our hope for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a warranty for manufacturing defects in materials and workmanship on our products. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting you back to what you love most is our top priority. I have included a link below for some tips on charging your Galaxy Book. When it is most convenient for you, please reach out to Samsung Support for further assistance and/or troubleshooting. Samsung Support is also available to answer any of your questions and they can take any additional feedback that you would like to share with us. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community Charge your Galaxy Book (samsung.com)
Written by a customer while visiting Samsung US
Customer Rating
1
DEFECTIVE! BAD BATTERY
on November 19, 2022
Posted by: Alonso
from Fremont, California
Expertise:Intermediate
DEFECTIVE!
It worked fine for about 5-6 days and then the battery went bad, the charger also seemed to stop working afterwards.
I tried several chargers and couple different things to try to make it work, the laptop has a great design but it just shut off out of nowhere, with full battery.
I have seen more reviews with the same problem online.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Debra, Social & Commerce, November 21, 2022
Hello Alonso, thank you for taking the time to review the Samsung Galaxy Book Odyssey. We value your feedback as we constantly aim to be innovative and improve on the design and functionality of our products. We focus on providing the best possible experience for our customers each and every time they use our products. Samsung provides a warranty for any manufacturing defects in materials and workmanship on our products. Please reach out to Samsung Support for further assistance and troubleshooting of your device being that battery life may vary depending on network environment, usage patterns, and other factors. I have included a link to “Prolong your Galaxy Book’s battery,” as well as Samsung Support and your device warranty. Please reach out to Samsung Support for further assistance and troubleshooting. Thank you for being a valued Samsung customer. – Debra Charge your Galaxy Book (samsung.com) smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Nice laptop, heavy
on February 13, 2022
Posted by: Samsung user
this laptop is very nice but came with a brick sized charger. unfortunately other chargers i have tried don't work. stuck w a hige heavy charger. this laptop is a bit heavy too. but combine the two and is more like a desktop because you dont want to lug this thing around
I would recommend this to a friend!
Features
5
Performance
4
Design
2
Value
3
Response from Samsung USBy Debra, Social & Commerce, November 23, 2022
Hello Samsung User, thank you for taking the time to review your Samsung Galaxy Book Odyssey. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most ideal experiences with our products. Please feel free to reach out to Samsung Support if you need assistance troubleshooting your device or if you would like to provide more feedback. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Samsung-Community
smsng.us/Twitter-Messages smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages smsng.us/Facebook-Messenger
Written by a customer while visiting Samsung US
Customer Rating
2
Good design, defective battery, very noisy
on December 17, 2021
Posted by: StillnessSpeaks
from DE
Expertise:Intermediate
When I've got it first time I liked it's design. But after first use I realized that battery was defective: at first laptop stopped to charge, then it showed status as if it was plugged in and charging but actually the cable was not connected. When I tried to connect ac cable it showed that computer is not plugged in.
I removed battery and now it works ok without it. Unfortunately I moved to another country and can't return this item. Very sad to get such defective product. Will try to replace battery.
I removed battery and now it works ok without it. Unfortunately I moved to another country and can't return this item. Very sad to get such defective product. Will try to replace battery.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy Debra, Social & Commerce, December 2, 2022
Hi StillnessSpeaks, thank you for reviewing your Samsung Galaxy Book Odyssey. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. At Samsung, our products have a warranty for manufacturing defects in materials and workmanship, linked below. Please reach out to Samsung Support for further assistance or if you have any additional feedback or questions. Thank you for being a valued Samsung customer. – Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Fautly Camera and Internet Issues
on March 24, 2022
Posted by: Emmie
the camera goes out period of time and a restart is needed to make it work again.
the computer will also randomly disconnect from the internet and take ages to reconnect. i thought it may be my internet connection but this only happens on this laptop. my other devices are not affected by the internet at all and stay connected.
this is really inconvenient for someone who is in school or has business meetings that require a camera and an internet connection.
the computer will also randomly disconnect from the internet and take ages to reconnect. i thought it may be my internet connection but this only happens on this laptop. my other devices are not affected by the internet at all and stay connected.
this is really inconvenient for someone who is in school or has business meetings that require a camera and an internet connection.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Debra, Social & Commerce, November 10, 2022
Emmie, thank you for reviewing your Samsung Galaxy Book Odyssey. We value your feedback as we strive to improve the design and functionality of our products while we stay committed to constant innovation. Samsung does provide a warranty on our products so I would like to urge you to check your coverage, linked below for your convenience. We also offer Samsung Care+ which can be added to eligible devices, included below. It provides additional protection on your devices for those unforeseen situations like theft, loss, broken screens or liquid damage. Please reach Samsung Support to troubleshoot your device. Don’t hesitate to reach out to us with any additional questions or feedback you have regarding your products. Thank you for being a valued Samsung customer. – Debra smsng.us/Warranty-Info smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
can do 4k files and 42 mp raw files
on August 7, 2022
Posted by: 1lifeonearth
from wisconsin
Expertise:Expert
this laptop is goat, please continue making it samsung. im a professional travel photographer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Design
4
Features
5
Performance
5
Value
5