Customer reviews from snowjoe.com
Snow Joe - 24-Volt 15-Inch Push Lawn Mower (1 x 4.0Ah Battery and 1 x Charger) - Blue
Average customer rating
3.5
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
11
4 Stars
5
3 Stars
1
2 Stars
3
1 Star
6
Customer Reviews for Snow Joe - 24-Volt 15-Inch Push Lawn Mower (1 x 4.0Ah Battery and 1 x Charger) - Blue
Customer Rating
2
Too weak
on May 26, 2026
Posted by: Not suitable thick lawn
from Mass
Will not cut thick grass, stalls constantly and eventually drive gear stripped. Would be great if a little stronger.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 26, 2026
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for your experience with the Sun Joe Cordless Push Reel Mower, as this is not the level of service or product performance that we aim to provide.
We truly value your feedback, as it helps us identify areas for improvement in both product quality and overall customer service. We understand how frustrating it must have been to experience constant stalling and issues with the drive gear, especially when handling thicker grass. Please know that your comments will be shared with our team for future product and service improvements.
Once again, we sincerely apologize for the inconvenience caused. If there is anything further we can assist you with, please feel free to contact us through our toll-free number at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST.
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for your experience with the Sun Joe Cordless Push Reel Mower, as this is not the level of service or product performance that we aim to provide.
We truly value your feedback, as it helps us identify areas for improvement in both product quality and overall customer service. We understand how frustrating it must have been to experience constant stalling and issues with the drive gear, especially when handling thicker grass. Please know that your comments will be shared with our team for future product and service improvements.
Once again, we sincerely apologize for the inconvenience caused. If there is anything further we can assist you with, please feel free to contact us through our toll-free number at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Disappointed
on June 1, 2026
Posted by: Gards
from Spokane, WA
I can’t find anything positive to say about this mower. I have a very small yard but it doesn’t not cut very well. Pieces have broken off and you will have to double cut every time you mow if you want your yard to look nice. Don’t buy this mower
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, June 4, 2026
Hello Gards,
Thank you for taking the time to share your feedback regarding the Sun Joe 24-Volt IONMAX Cordless Push Reel Mower.
We are sorry to hear that the mower did not meet your expectations. We understand your frustration with the cutting performance, the need to make multiple passes, and the issues you experienced with parts breaking during use. This is not the experience we want for our customers.
A member of our team will be reaching out to you shortly to learn more about your experience and determine how we may be able to assist.
Once again, we sincerely apologize for the inconvenience. We truly value your feedback, as it helps us identify areas for improvement, and your comments will be shared with our team for future product and service enhancements.
Thank you for taking the time to share your feedback regarding the Sun Joe 24-Volt IONMAX Cordless Push Reel Mower.
We are sorry to hear that the mower did not meet your expectations. We understand your frustration with the cutting performance, the need to make multiple passes, and the issues you experienced with parts breaking during use. This is not the experience we want for our customers.
A member of our team will be reaching out to you shortly to learn more about your experience and determine how we may be able to assist.
Once again, we sincerely apologize for the inconvenience. We truly value your feedback, as it helps us identify areas for improvement, and your comments will be shared with our team for future product and service enhancements.
Written by a customer while visiting snowjoe.com