Best Buy - Snow Joe - 24-Volt 15-Inch Push Lawn Mower (1 x 4.0Ah Battery and 1 x Charger) - Blue customer reviews - product reviews

Customer Rating

1

How am I supposed to fix this

on May 25, 2024

Posted by: Anonymous

Blades stuck against the frame and will not rotate.

Written by a customer while visiting snowjoe.com

Customer Rating

4

Needs More Blades

on March 25, 2025

Posted by: Brian B123

from Fort Worth, TX

Had my yard leveled last year and this does great at 0.6". I only with you had an upgrade available for a 7-blade drum for an even better cut.

Written by a customer while visiting snowjoe.com

Customer Rating

2

Not good for our needs

on April 24, 2022

Posted by: DadInTulsa

from Broken Arrow, OK

[This review was collected as part of a promotion.] This is not a good product for us. The battery died way too quickly (don’t even get 1/4 of our yard done). Blades are not sharp enough (did not cut evenly and missed cutting weeds). The bag is not designed well- there are gaps and the grass falls out! I do like that it runs off of battery or you can manually push it. It is light weight, and easy to start.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 19, 2022

Dear,

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.

Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

4

Cuts good,entry reel mower

on May 20, 2021

Posted by: CJK1

from GA

This reel mower is a good, cheap little reel mower that will save your back from pushing a manual. Its not a McClane, but it will get you into reel mowing for cheap. I can mow my entire front yard on one battery. The issue I have right now is I need to find a way to sharpen the blade. My old fiskars, i can backlap it with no issues. With the motor on this mower, it makes it a tight fit. Like the others stated, mowing over sticks and rocks will cause issues for this mower. But I usually don't mow sticks or rocks...I clear my yard of that stuff and tend to only mow grass. Mowing over sticks and rocks w/ a reel mower (no matter what kind) will knock the blades alignment off and or dull/nick the blades. I currently mow my yard at 1in, but plan to go shorter when I can level my yard.

Written by a customer while visiting snowjoe.com

Customer Rating

1

I'd save my money.

on April 9, 2022

Posted by: ashvuu

from Henrico, VA

[This review was collected as part of a promotion.] I think this product is great IN THEORY; however, it does not do a great job at cutting grass. I love the concept of a cordless electric lawn mower, but this is just weak and spits out the grass everywhere. it may be better for perfects lawns (shorter length) without sticks and other non-grass objects, but it barely made a dent in my lawn.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 12, 2022

Hello,

Sorry that you are not satisfied with your Push Reel Mower. You can contact our Customer Support team to see what options are available to satisfy you. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.

Thanks
Customer Support Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

1

Very weak

on May 5, 2021

Posted by: Anonymous

from Algonquin Illinois

The build quality is substandard at best. I cut my yard down to 1 inch and this had issues cutting to the lowest setting. Like the previous reviews the smallest piece of anything stopped the reel immediately and a file was needed on the bed knife.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 23, 2022

Dear,

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.

Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

1

Disappointed! Cannot handle .6 inch height cut!

on April 29, 2021

Posted by: JordanA

I specifically purchased this product because it had the ability to drop height down to .6 inches. What a disappointment. I would like to think SunJoe tests their products before releasing to the market because this product doesn't have the engine strength to cut at .6. The mower constantly dies/stops as you try to push it at this height. If you want to cut higher than you might have a chance.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 21, 2022

Dear,

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.

Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

2

Going back to rotary mower

on April 26, 2021

Posted by: Jason V

from NC

I planned to use this on my bermuda front lawn. So far, Ive used it 3 times. THis thing cannot handle even the smallest pieces of mulch and sticks that make their way into the yard. It will lock up and you have to stop, take the key out, remove object and then most times you have to file down the blade because it gets bent and hits the guard and will not turn. Too much trouble for me. It also doesn't cut weeds at all. I don't have a lot but it still looks bad when the weeds are still tall and the grass is cut. The grass it does cut looks good, but its not worth the hassle. I asked for a return after 45 days, but was told 30 days was their policy. Should've gotten it from the box store instead. Now I'm stuck with it...
If you have a yard with no weeds and no weeds or obstacles to get caught, it will work for you.

Written by a customer while visiting snowjoe.com