This roof rake worked ok but I had a problem with it always coming apart. It came apart on the bottom part of the telescoping tightener - the part that isn't suppose to slide or the part that is attached to the top of each section.
I received my Snow Joe on a Friday, and used it for the first time that Sunday. Unfortunately, there was an issue and the unit will not collapse. I called customer support on Sunday morning and it was pleasantly surprised to find out that it was being staffed on a weekend. After I explained the issue, I was told to register my product online (which I had not done yet) and call back. When I called back, I was told that the product would be replaced at no charge. That was great - unfortunately all the snow has melted and I have not had the opportunity to use the replacement rake this year.
This was easy to assemble, and was sturdier than my previous one. We had crazy amounts of snow this winter and my gutters were full of ice. I was able to get each new snow removed, and eventually, got some sun and temps warm enough to melt it.
I found the roof rake light and fairly easy to handle. While I love the idea of telescoping sections for easy of storage, when you are raking in the cold, ice and snow, the blue plastic threaded joints freeze up. I ended up having to bring the rake indoors to thaw it out and then lubed the joints with WD40. That worked marginally. At least I was able to telescope the rake back to the size I could store in the garage. Because of the difficult operation of the blue threaded joints, I would probably not buy this rake again. Despite that operational challenges I was able to get the roof raked and saved the lower level of the house from water damage.