Customer reviews from Google LLC
Google - Pixel 6 128GB - Stormy Black (AT&T)
Average customer rating
3.9
(1,701 Reviews)
Rating breakdown 1,701 reviews
5 Stars
725
4 Stars
440
3 Stars
269
2 Stars
152
1 Star
115
65%of customers recommend this product.
(
1,098 out of
1,700)
Customer Reviews for Google - Pixel 6 128GB - Stormy Black (AT&T)
Customer Rating
2
Gets warm in normal use .
on January 28, 2022
Posted by: Himalayan hunk
First thing I notice is heating issue,it just heat up in normal task lik YouTube videos ,playing music,updating apps.Multi tasking is laggy it just froze if I had to go back to home screen watching YouTube or netflix.security update took 3 hours to install which was mind bugging but good thing is we can use mobile while it still runs update on background.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 10, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
3
Nothing exciting
on January 28, 2022
Posted by: Broceifus
I upgraded from a 3XL. There is nothing about this phone that really stands out compared to the 3XL. The voice typing is faster and the fingerprint sensor is more high tech, but there's nothing game changing compared to the older phone. I'm not dissatisfied but I'm also not thrilled which is why I'm giving it three stars. Maybe I'll find something yet. Really excites more intrigues me, but I haven't managed to trip over it yet.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, February 11, 2022
We appreciate your feedback and are sorry to hear that you are disappointed with your new Pixel.
The best way to compare the Pixel 6 to another Pixel device is to compare the tech specs. To see the full list of tech specs, please visit: http://goo.gle/specs
If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
The best way to compare the Pixel 6 to another Pixel device is to compare the tech specs. To see the full list of tech specs, please visit: http://goo.gle/specs
If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Great phone. Fits what I wanted.
on January 28, 2022
Posted by: GoMach
This phone has all I wanted and almost all that I could want, and at a great price. I'd have a hard time finding any that I like this much for near the price. The wide-angle lens helps in tight settings. The zoom, though not optical, is the best I've had. The pictures are great and the operations of the phone are smooth. In the past I've used iPhones and several Pixel phones. Most were great phones for their era. This one stepped it up more than most releases. The tensor chip is designed as I'd want even though some are faster. This is designed for photo images and does a great job with other app tasks too. If I had more bucks, the only change I'd make is to grab the 6 Pro, but the 6 is a perfect bang per buck choice for what I needed (and the 5a 5G is a great deal too). I'd pick this Pixel 6 again without hesitation.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
New but getting use to
on January 28, 2022
Posted by: Laura
The phone is very different then the other pixels I have had. The swipe feature is different and I am still trying to remember the back button. Other then that everything else is great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great
on January 28, 2022
Posted by: Allen
Best phone I've had in the last five years. Almost every android app is Google based anyways so it only goes to reason.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Doesn't live up to the hype
on January 28, 2022
Posted by: Beaglemom
The Pixel 3 was my favorite phone of all time. After 3 years, it died August 2021. The battery wouldn't hold a charge
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 10, 2022
We really appreciate your feedback, and we are sorry to hear that you are having an issue with your new Pixel.
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain
If you continue to experience these issues, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain
If you continue to experience these issues, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
2
Worst phone I've ever had
on January 28, 2022
Posted by: Sherri B
I've owned Pixels almost since they came out, but just as soon as I have a couple of days off work I will turn in this second Pixel 6 and get a different brand. It receives 2 stars because of how sharp images are...they're beautiful. The first phone was returned and labeled as defective yet this 2nd one has some of the same issues! In particular, the battery runs out within about 6-8 hours from a full charge and the device itself quickly runs hot when I use it. I travel a LOT and it actually shuts down the gps on my car! I can't run gps and listen to music because 30 minutes later the phone is overheating and starts crashing apps. When I'm off work and playing a mobile game, it does the same thing. Like many people, I use my phone for almost everything and the Pixel 6 is absolutely not designed for heavy usage. The screen is also not as sensitive to touch as previous models, especially around the outer edges. Definitely not worth the large price tag!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 11, 2022
We appreciate your feedback and are sorry to hear that you are having issues with your new Pixel.
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
2
Disappointed
on January 28, 2022
Posted by: Anthony
I have been a fan of the Pixel phones for years and was super excited to upgrade to the 6. Unfortunately, the phone would get uncomfortably hot just browsing the internet and apps such as Reddit and instagram. Coupled with a fingerprint scanner that failed more than it worked, I had to return it and go with a different option.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 31, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC