Customer reviews from Google LLC
Google - Pixel 6 128GB - Stormy Black (AT&T)
Average customer rating
3.9
(1,701 Reviews)
Rating breakdown 1,701 reviews
5 Stars
725
4 Stars
440
3 Stars
269
2 Stars
152
1 Star
115
65%of customers recommend this product.
(
1,098 out of
1,700)
Customer Reviews for Google - Pixel 6 128GB - Stormy Black (AT&T)
Customer Rating
1
Trouble
on January 28, 2022
Posted by: UnhappyinSeattle
I have trouble with phone shutting down and speed. The help service is frustrating.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 11, 2022
We appreciate your feedback and are sorry to hear that you are having issues with your new Pixel.
For help with speeding up a slow Pixel phone, please visit: http://goo.gle/3dfMmVl
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with speeding up a slow Pixel phone, please visit: http://goo.gle/3dfMmVl
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Google pixel 6
on January 28, 2022
Posted by: Anonymous
The phone is awesome. But the time of delivery almost take one month.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Went back to my pixel 3a XL.
on January 28, 2022
Posted by: ksmith
Battery life matches my degraded pixel 3a XL battery life. Stutters and lags. Overall a lateral move. Hope to see the 6a do better
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 11, 2022
We really appreciate your feedback, and we are sorry to hear that you are having an issue with your new Pixel.
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain
If you continue to experience this issue, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain
If you continue to experience this issue, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
2
Slow and buggy
on January 28, 2022
Posted by: Johnny B
Slow/ glitchy, small oddities make operating annoying
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 11, 2022
We appreciate your feedback and are sorry to hear that you are having issues with your new Pixel.
For help with speeding up a slow Pixel phone, please visit: http://goo.gle/3dfMmVl
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with speeding up a slow Pixel phone, please visit: http://goo.gle/3dfMmVl
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
2
Continuing the decline
on January 28, 2022
Posted by: Josh
The funny thing is that I'm being asked to write a review for a product Google never delivered. *Weeks later* I got a refund and ordered it elsewhere. Anyway...I loved my Pixel 1 XL. "Upgraded" to a 3 XL when I could no longer get updates. The 3 was worse, mostly because the fingerprint reader was less reliable. In most other respects, it was almost as good as the 1.With the 6, they've of course gotten rid of the rear fingerprint sensor entirely in favor of a buggy in-screen version that's, you guessed it, worse than the 3. This also means you can't bring up the notification shade with your index finger, which is a huge step back.Also gone (for now) is the 2-button/gesture hybrid navigation that Google kept in the version of Android 12 that they shipped to the Pixel 3. Full gesture navigation is error-prone, and the 3-button design is stuck in 2010.They can fix some of these problems with updates, but not all; this is probably my last Pixel unless things turn around.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 31, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
2
Disappointed
on January 28, 2022
Posted by: Anthony
I have been a fan of the Pixel phones for years and was super excited to upgrade to the 6. Unfortunately, the phone would get uncomfortably hot just browsing the internet and apps such as Reddit and instagram. Coupled with a fingerprint scanner that failed more than it worked, I had to return it and go with a different option.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 31, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
2
Worst phone I've ever had
on January 28, 2022
Posted by: Sherri B
I've owned Pixels almost since they came out, but just as soon as I have a couple of days off work I will turn in this second Pixel 6 and get a different brand. It receives 2 stars because of how sharp images are...they're beautiful. The first phone was returned and labeled as defective yet this 2nd one has some of the same issues! In particular, the battery runs out within about 6-8 hours from a full charge and the device itself quickly runs hot when I use it. I travel a LOT and it actually shuts down the gps on my car! I can't run gps and listen to music because 30 minutes later the phone is overheating and starts crashing apps. When I'm off work and playing a mobile game, it does the same thing. Like many people, I use my phone for almost everything and the Pixel 6 is absolutely not designed for heavy usage. The screen is also not as sensitive to touch as previous models, especially around the outer edges. Definitely not worth the large price tag!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 11, 2022
We appreciate your feedback and are sorry to hear that you are having issues with your new Pixel.
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
3
Doesn't live up to the hype
on January 28, 2022
Posted by: Beaglemom
The Pixel 3 was my favorite phone of all time. After 3 years, it died August 2021. The battery wouldn't hold a charge
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 10, 2022
We really appreciate your feedback, and we are sorry to hear that you are having an issue with your new Pixel.
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain
If you continue to experience these issues, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain
If you continue to experience these issues, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC