Customer reviews from Google LLC
Google - Pixel 6 Pro 256GB - Stormy Black (AT&T)
Average customer rating
4.1
(2,099 Reviews)
Rating breakdown 2,099 reviews
5 Stars
1,070
4 Stars
521
3 Stars
282
2 Stars
121
1 Star
105
72%of customers recommend this product.
(
1,511 out of
2,096)
Customer Reviews for Google - Pixel 6 Pro 256GB - Stormy Black (AT&T)
Customer Rating
2
Pixel 6 pro
on January 9, 2022
Posted by: Lance
The phone has been very glitchy often requiring restarts. My biggest complaint is there is no facial recognition only fingerprint biometrics which has been unreliable and makes signing into some apps a total hassle.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 11, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Competing with the big dogs
on January 9, 2022
Posted by: Ryan
Awesome phone! So happy that Google finally released a flagship that can compete with the big dogs. Fingerprint scanner works great and fast(Same speed as Note 20 Ultra), so not sure why people reviewed that it doesn't. The Google case is really great too. Also really enjoying the Pixel pass. Camera is stunning, especially with all the features/tech. Good job Google you nailed it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great phone
on January 9, 2022
Posted by: lamar
Overall good phone but I miss my Galaxy . Wish I had an option to choose a Galaxy but none was in stock. Like the camera on the pixel
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
great hw but viruses?
on January 9, 2022
Posted by: steve
Love the device overall but I've had MOTO phones for past 5(?) years....within a week of using Pixel 6 I am getting viruses from websites (constant popups that are nefarious and possibly worse than what I can see). Am concerned there is something missing from the base build that would help there - something that was on the MOTO base builds. An example is somehow the virus got "OK Google" to drop Youtube and instead direct requests to Alexa. Weird. If they can do that...what else are they doing?
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Pixel Pro 6
on January 9, 2022
Posted by: DebR
So far it has performed flawlessly for me. Love the cameras and new photo editing software! I have heard some folks are having trouble with the fingerprint function disabling itself after the battery is depleted...so keep your phone charged... Hopefully it will be corrected soon in an update.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Almost perfect
on January 9, 2022
Posted by: Bryab
Everything is awesome about the phone but you need to move the Google search bar to the upper part of the screen instead of the bottom.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Not as expected
on January 9, 2022
Posted by: Jenni
I was excited to receive my Google Pixel 6 Pro; unfortunately, it only took days before I decided to return. With minimal use, my phone overheated and shut down unexpectedly. I was concerned over the warm temperature of my phone and tried dimming the brightness, used adaptive battery, etc as I researched and other users had similar issues. Also, I used them charging cord and purchased the block when I purchased the phone and my battery never fully charged and sadly died quickly. I returned my device and I went back to using my Pixel 4a 5g. Sometimes newer isn't always better. Even comparing photos, my older device outdoes the 6 Pro. I'll give Google time to work out the kinks then may try again with another new phone in the years to come.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 11, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
2
Pixel 6 review
on January 9, 2022
Posted by: 10 year pixel user
Gestures of old Google pixel are not available on this one for alarms. Facial recognition not available. Fingerprint recognition does not work. And now we have to pay for extended memory for photos where before it was not charged. It feels like we get less for more cost.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 11, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC