Customer reviews from swann.com
Swann - 1080p Wi-Fi NVR Security System, 8-Channel, 4-Bullet Indoor/Outdoor 1TB HDD - White
Average customer rating
4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
1
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for Swann - 1080p Wi-Fi NVR Security System, 8-Channel, 4-Bullet Indoor/Outdoor 1TB HDD - White
Customer Rating
3
Nice product, but ...
on January 24, 2022
Posted by: APTraveller
from Melbourne Aus
Frequency of use:Daily
I bought this system some months ago, and with the help of an electrician friend set about installing it. Aim was to have a camera on our farm gate, and 3 around the house/yard. Bottom Line: It is working, with 4 good images showing on screen attached to NVR. Many pros, but my constructive feedback is that it took quite some effort to get one camera (on gate, 500m away, wifi via Ubiquity system) connected, and the image quality on all cameras is not crisp and certainly not HD (can't read vehicle plates). When I switch to HD on the app the image blanks out. Furthermore, I continue to lose the image on the App, having to delete the App and reload it for it to work again. I am guessing most folks wouldn't experience these issues. I would agree my application is not typical.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , February 7, 2022
Hello APTraveller,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
How many Chanel’s does the system support
on December 17, 2021
Posted by: Ruthydoofy
from Australia
How many Chanel’s does the system support. Say I needed 6 cameras total. Can I buy to extra ? But with the system support 6 Chanel’s ?
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Ease of use and clarity
on August 21, 2021
Posted by: Diaaz
from Longwarry
Frequency of use:Daily
Family member bought a set recently and its ease of use impressed me.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
Great product
on October 11, 2021
Posted by: MOmamaof2
from Ozark, MO
Frequency of use:Daily
[This review was collected as part of a promotion.] We have been needing a security system for our house for awhile and this was everything we needed and more. 4 cameras that have flashing lights, spotlights and sirens. It has color night viewing capabilities and the best part is you can access it all from your phone!
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , October 18, 2021
Hello MOmamaof2,
Thank you for reaching out to us and sharing your feedback on our SecureAlert™ 4 Camera 4 Channel 4K Ultra HD Wi-Fi NVR Security System. It is great to hear from your perspective how we have since improved your sense of security. Based on the information provided, we are able to get a good understanding of the things we have done correctly. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. Your feedback is important to us.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our SecureAlert™ 4 Camera 4 Channel 4K Ultra HD Wi-Fi NVR Security System. It is great to hear from your perspective how we have since improved your sense of security. Based on the information provided, we are able to get a good understanding of the things we have done correctly. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. Your feedback is important to us.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
great quality security system
on October 12, 2021
Posted by: lhatzaw
from Amarillo,TX
Frequency of use:Daily
[This review was collected as part of a promotion.] This security system is amazing, just what we needed. We have been thinking of getting a security system as we have small kids and we wanted to be safe, and this security system is just for us. First, of all it was so easy to install, just followed the steps on instructions, and was simple and easy even for the first-time installers. The quality of the picture is amazing and the sound is good. You will need to download the app on your phone android or ios, and also very easy to set up and use it. This system has night vision, perfect for unwelcome night guests, also free recording. It is a waterproof system, cameras work in rai& snow, all year round,I could talk and talk more how amazing this system is,we are so happy and feeling safe now.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 4, 2021
Hello lhatzaw,
Thank you for reaching out to us and sharing your feedback about your most recent experience with our SecureAlert™ 4 Camera 4 Channel 4K Ultra HD Wi-Fi NVR Security System. Your detailed review gives us a good understanding of the things we have done correctly to help improve your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features this system has to offer. Our technical support teams can be reached 24 hours a day. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback about your most recent experience with our SecureAlert™ 4 Camera 4 Channel 4K Ultra HD Wi-Fi NVR Security System. Your detailed review gives us a good understanding of the things we have done correctly to help improve your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features this system has to offer. Our technical support teams can be reached 24 hours a day. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Mobile app doesn't work
on November 27, 2021
Posted by: mzdoherty
Pretty much useless at this point since the mobile app wont connect to the NVR device. Calling tech support second time, but couldn't get through
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 1, 2021
Hello mzdoherty,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. Based on the information provided, we would recommend communicating with a member of our support team and providing your internet upload and download speeds. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. Based on the information provided, we would recommend communicating with a member of our support team and providing your internet upload and download speeds. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Critter
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
5
I love the settimgs of the cámaras and good pictures
on October 14, 2023
Posted by: Oz13
I BOUGHT THIS CÁMARAS AND SO FAR SO GOOD, I WIL RECOMMEND
Response from swann.comBy LV - Swann Team, October 17, 2023
Hello Oz13,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com