Customer reviews from swann.com
Swann - Master Series 4K Upscale, 8-Channel, 4-Camera, Indoor/Outdoor PoE Wired 4K 2TB HDD NVR Security Surveillance System - White
Average customer rating
4
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Swann - Master Series 4K Upscale, 8-Channel, 4-Camera, Indoor/Outdoor PoE Wired 4K 2TB HDD NVR Security Surveillance System - White
Customer Rating
1
Terrible System, Do Not Purchase
on November 26, 2021
Posted by: Joe R
from Texas
Installed in July 2021, Got everything set up and the endless notifications began. I would get over 100 a day. Attempted several adjustments on the set up menu, but this system does not do any of the things the menu says it will do. Called tech support and escalated to a tier 2 technician. He had me download software onto a laptop and connect it to the NVR. He remoted in and adjusted sensitivity settings, set up the privacy zones and updated the cameras. It seemed to help a little but still got way to many activations. I went back into set up and again adjusted the sensitivity of the cameras. Still tons of notifications. True Detect does not work!!!!! Picks up anything and everything that moves. Fast forward to Nov 2021, A new firmware update was done and it completely locked down the setup menu of the NVR. All of the previous setting that I could change would no longer work. Tried to adjust camera sensitivity, but it was grayed out and would not work. Tried to adjust the privacy zone, but it stated the cameras do not support that. No other adjustable setting worked anymore either. Called Tech Support and was advised the cameras in this system do not support any adjustment and never have. The firmware update updated it to grey our all adjustments because they never work anyways. He advised I could previously adjust them, but they didn't actually have any impact on the cameras. Unknown why the first tech support guy changed those settings if they didn't ever work or at least tell me the cameras never supported any adjustments in the first place. This system is just basic cameras that record without any fine tuning for your particular environment. They don't support any customization that the NVR says it will do. Don't waste your money on this system and go with another brand. Will be returning this system and going with a system that actually works
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
5
Replacement of Arlo System
on December 3, 2022
Posted by: Colin D
I purchased this system to replace the useless Arlo system. So far I'm impressed though I'm still working through what it can do and checking all of the features has, only been up and running for two days. Was really easy to set up thank God. Already looking to expand love it, so far it has not disappointed.
Written by a customer while visiting swann.com
Customer Rating
4
Great features and quality
on August 8, 2022
Posted by: Carlosand31
from Florida
Frequency of use:Daily
[This review was collected as part of a promotion.] Got this system few weeks ago. I like it a lot, easy to setup and install. My wife help me installed this system, so far we like it, we get 2 cameras inside the house, one in the back and another in front. Works super, color at night is a plus also the sound. Seems be done with good materials.
Response from swann.comBy Customer Service , August 29, 2022
Hello Carlosand31,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Very good image and accessible remotely
on August 21, 2022
Posted by: Bestro
from Summerville SC
[This review was collected as part of a promotion.] The installation is pretty easy but if you don’t know how to run cables through your house, you’ll want to hire someone to do so. If you don’t mind the Ethernet cables being exposed, you can do it your self and buy some cable casing to try to make it less of an eye soar. Each camera comes with 60 feet of Ethernet line which should be plenty for almost any home. Image quality is great. There is an app so you can be anywhere in the world and log in to see the video feeds.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV, Swann Team, September 4, 2024
Thank you so much for the five stars! We’re thrilled to know you’re happy with our product. For assistance, please visit our support page or contact us over the phone.
https://support.swann.com/s/
LV - Swann Team
https://support.swann.com/s/
LV - Swann Team
Written by a customer while visiting swann.com