Customer reviews from swann.com
Swann - 1080p Wi-Fi NVR Security System, 8-Channel, 2-Bullet Indoor/Outdoor 1TB HDD - White
Average customer rating
4.6
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
17 out of
17)
Customer Reviews for Swann - 1080p Wi-Fi NVR Security System, 8-Channel, 2-Bullet Indoor/Outdoor 1TB HDD - White
Customer Rating
1
Plan to contact Swann Australia for assistance
on September 17, 2021
Posted by: John S
Verified Purchase:Yes
Only 1 x camera works
Response from swann.comBy Josh V., Customer Service , October 4, 2021
Hello John S,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. Based on the information provided, the issue you are experiencing with your cameras can be due to the fact that the item is not properly installed. In order for us to further assist we are such a please contact a member of our technical support team. We can then diagnose and troubleshoot your unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your five-star rating. Your feedback is appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. Based on the information provided, the issue you are experiencing with your cameras can be due to the fact that the item is not properly installed. In order for us to further assist we are such a please contact a member of our technical support team. We can then diagnose and troubleshoot your unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your five-star rating. Your feedback is appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
RAIN OR SNOW ... SOLID, RELIABLE VISUAL!
on February 25, 2022
Posted by: AppalachianHiker
from Midwest
[This review was collected as part of a promotion.] The SWANN Wi-Fi Security System package includes two bullet-style 1080p HD wide angle cameras and a four-channel network video recorder (NVR) with 1TB hard drive storage & two extra channels allowing additional camera expandability, as well as every cable and color-coded quick start guide to install, setup and use the monitoring system starting from day one. In my experience, the audio range around 15 ft was clear, and the visual distance was stable & flawless around 30 ft (in color) with WiFi connection both during day/night and rain/snow. In short, with an easy straight forward installation, a powerful True Detect heat and motion sensing, an effective smartphone (tested iOS) and smart home (utilized Google Assistant) integration not susceptible to interference, the SWANN security system seems to be a SOLID and RELIABLE option.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great quality.
on February 26, 2022
Posted by: Chistyle
from Arkansas
Frequency of use:Daily
[This review was collected as part of a promotion.] I replaced my other brand system with this Swann and I am so pleased that I did.
The options are much superior not to mention the vidio quality, I suggest before installing it is to go to the Swann website support and search for the item description and down the manuals, this camera offers so much to get the full benefits I found this helpful. Customer 24/7 support I found very helpful also.
I highly recommend this system.
The options are much superior not to mention the vidio quality, I suggest before installing it is to go to the Swann website support and search for the item description and down the manuals, this camera offers so much to get the full benefits I found this helpful. Customer 24/7 support I found very helpful also.
I highly recommend this system.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , March 1, 2022
Hello Chistyle,
Thank you for reaching out to us and sharing your positive feedback on our 2 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our 2 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Crystal clear
on February 28, 2022
Posted by: Kimberly43
from Ohio
Frequency of use:Daily
[This review was collected as part of a promotion.] I needed this to replace my older set and needed more coverage for the front of my home . I cant say enough how easy it was to install and clear day and night visions are . I feel so much safer at work now and being able to watch my home from my phone. I love that it comes with everything you need to install . If I hear noises at night I can just grab my phone and look and it's amazingly clear . Works great with my alexa . Has good lighting also so if someone walks up the lights will come on. My favorite part is the sirens on it which are loud we tested that out . Overall a great product to help protect your home when your away . Very easy to use
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
Quality system but nightmare setup
on March 6, 2022
Posted by: Peanut998
from New England
Frequency of use:Daily
[This review was collected as part of a promotion.] We recently moved into a new house and wanted an extra layer of protection for our family. While this Swann system does have some very nice security features, there were some big headaches and frustrations getting to that point.
Upon receiving the system, it came very neatly boxed. You are given everything you need to install it, configure it, and work the system. You are also given several pamphlets with directions, and this is where the issues began for me.
I’m fairly tech savvy and followed the direction step by step. I was baffled that it came with mouse, which you need to configure your system through a tv. Yes, a mouse and a tv, all hooked up to the security system in order to configure it to work wirelessly. I was shocked at how an advanced security system like this used archaic technology just to set it up. Why can’t this be done with a phone or wirelessly? Why all these cables just to set up a password and preferences? I was completely caught off guard by this setup process.
The headaches didn’t stop there. The last step is to sync up the cameras to your phone. I downloaded the app as directed and again, followed the directions. They were very unclear, especially at the end. I couldn’t get the cameras to show up in the app on my phone and I gave up after several hours. I thought it could be user error, so I asked my wife to start the set up process from scratch to see if she could figure it out. She ran into the exact same issues in the exact same places. After trouble shooting and countless web searches, we somehow got lucky and got it to work. The directions were horrible, unclear and vague to the point where we almost gave up altogether.
After that adventure, we installed the two cameras on our house. That process was very straightforward if you’re good with tools (which aren’t included). We figured out how to use the app, which you can customize to your liking. There is a ton of local storage on the unit and that was more than enough for us to save video clips. If you want more storage, you can also add a USB or even pay for a plan to store on the cloud.
The controllable spotlight, although not terribly bright, is a nice feature, especially at night. The two way audio is very clear and easy to use. One of the best features in my opinion is how the cameras use night vision. You can see colors at night which brings added security and peace of mind, especially if there isn’t a lot of light around your house.
I wish, however, the cameras moved. You’re unable to pan or tilt the cameras, so they are always pointed in the exact same direction. You are able to see about 90 degrees, but depending on where you install them, the cameras may not pick up everything.
I also wish you had the option to use batteries for the cameras. You are given a very long extension cord in order to plug it in, but then you have to deal with wires everywhere. It also limits where you can install the cameras too. Having the option to not hardwire them would be very helpful.
Overall, I think this is a good quality system. The video and audio is top notch, the app is reliable and easy to use, and there is a ton of free local storage. Be prepared, however, to run into some issues when setting it up as the directions are not very good. Also keep in mind that you cannot pan/tilt the cameras and they also have to be hardwired. I feel those are some big deal breakers for people as they decide on which security system is right for them.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
Amazing picture quality, but lacking support for other cameras…
on November 8, 2021
Posted by: DishDave
from Cairo, Ga
Frequency of use:Daily
I got this system in hope that I could tie in my two existing Swann Cameras (SWIFI-PTCAM2 & SWIFI-SPOTCAM), figuring that this NVR and cameras are wifi based, and my existing ones are wifi as well. The two in the kit came up instantly, but I can’t for the life of me figure out how to add my other ones to it… I would LOVE to be able to see my other cameras on a TV, vs on my phone (where all 4 feeds do show up) (in photo, “Carport is the Spotcam,
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 22, 2021
Hello DishDave,
Thank you for reaching out to us and sharing your feedback on our 2 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. With ‘Swann Security’ you can see and control all your devices, including wired systems, wireless and powered Wi-Fi cameras, and more on a single mobile app. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features this system has to offer.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 2 Camera 4 Channel 1080P HD Wi-Fi NVR Security System. With ‘Swann Security’ you can see and control all your devices, including wired systems, wireless and powered Wi-Fi cameras, and more on a single mobile app. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features this system has to offer.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
NVR 2 Cameras
on February 10, 2022
Posted by: Antoine
from Tustin, California
Frequency of use:Daily
Great product. The image quality is super. The reception of the recording to cloud or to the NVR is also great. There are a lot of setting options but you're required to monitor that connect to the NVR to change the setting of the camera.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
I see you
on February 23, 2022
Posted by: Kim21
from Illinois
Frequency of use:Daily
[This review was collected as part of a promotion.] My garage is in an alley and it has been vandalized, garbage has been left in my yard, also a dirty mattress. With these cameras, I am able to monitor my property. I don't know why I waited so long for this but glad that I finally got them.
I would recommend this to a friend!
Written by a customer while visiting swann.com