Customer reviews from swann.com
Swann - Home 1080p Full HD DVR Add-On Dome Security Camera for Home Surveillance Systems - White
Average customer rating
3.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
0
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Swann - Home 1080p Full HD DVR Add-On Dome Security Camera for Home Surveillance Systems - White
Posted by: Antonio
from London
Frequency of use:Daily
Verified Purchase:Yes
I bought this a few weeks ago and the cameras works fine on day time but at night it’s not good because is not good is not compatible with my new dvr
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 17, 2022
Hello Antonio,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 1080p Full HD Add-On Dome Security Camera. As mentioned, not all of our cameras are inter-compatible. You can reach out to a member of our support team or use our compatibility charge to see if the two models will work together. Your order can be accepted in return for a refund within 30 days of the original purchase date. If you have not already, please reach out to a member of our support team and provide your order number to request an RMA. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 1080p Full HD Add-On Dome Security Camera. As mentioned, not all of our cameras are inter-compatible. You can reach out to a member of our support team or use our compatibility charge to see if the two models will work together. Your order can be accepted in return for a refund within 30 days of the original purchase date. If you have not already, please reach out to a member of our support team and provide your order number to request an RMA. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Day time fine,night time mixed operation
on September 1, 2022
Posted by: HENDO
Bought this a couple of weeks ago, now installed. Day time operation and detection absolutely fine but night time poor.Sensitivity may be an issue, also the red and blue flashing lights don't work on one of the cameras despite setting up time and time again,quite disappointed given I've just upgraded from my previous Swann system.
Response from swann.comBy Josh V., Customer Service , September 20, 2022
Hello HENDO,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 1080p Full HD Add-On Dome Security Camera. Based on the information provided, we would recommend reaching out to a member of our support team when you are in front of the device to confirm the condition of your device and see if there are any settings that we can help adjust to better suit your security needs. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 1080p Full HD Add-On Dome Security Camera. Based on the information provided, we would recommend reaching out to a member of our support team when you are in front of the device to confirm the condition of your device and see if there are any settings that we can help adjust to better suit your security needs. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: RoyG
Verified Purchase:Yes
I purchased the Security cameras because of the low price .I will be using them for spares in my system. I have no regret about the purchase.
Response from swann.comBy LV - Swann Team, February 12, 2024
Hello RoyG,
Thank you for sharing your feedback. We are glad to hear you find value in your Swann system. Your feedback is important to us. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for sharing your feedback. We are glad to hear you find value in your Swann system. Your feedback is important to us. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com