Customer reviews from swann.com
Swann - Home 1080p Full HD DVR Add-On Dome Security Camera for Home Surveillance Systems - White
Average customer rating
3.9
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
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1 Star
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0%of customers recommend this product.
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Customer Reviews for Swann - Home 1080p Full HD DVR Add-On Dome Security Camera for Home Surveillance Systems - White
Posted by: Antonio
from London
Frequency of use:Daily
Verified Purchase:Yes
I bought this a few weeks ago and the cameras works fine on day time but at night it’s not good because is not good is not compatible with my new dvr
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 17, 2022
Hello Antonio,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 1080p Full HD Add-On Dome Security Camera. As mentioned, not all of our cameras are inter-compatible. You can reach out to a member of our support team or use our compatibility charge to see if the two models will work together. Your order can be accepted in return for a refund within 30 days of the original purchase date. If you have not already, please reach out to a member of our support team and provide your order number to request an RMA. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 1080p Full HD Add-On Dome Security Camera. As mentioned, not all of our cameras are inter-compatible. You can reach out to a member of our support team or use our compatibility charge to see if the two models will work together. Your order can be accepted in return for a refund within 30 days of the original purchase date. If you have not already, please reach out to a member of our support team and provide your order number to request an RMA. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Day time fine,night time mixed operation
on September 1, 2022
Posted by: HENDO
Bought this a couple of weeks ago, now installed. Day time operation and detection absolutely fine but night time poor.Sensitivity may be an issue, also the red and blue flashing lights don't work on one of the cameras despite setting up time and time again,quite disappointed given I've just upgraded from my previous Swann system.
Response from swann.comBy Josh V., Customer Service , September 20, 2022
Hello HENDO,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 1080p Full HD Add-On Dome Security Camera. Based on the information provided, we would recommend reaching out to a member of our support team when you are in front of the device to confirm the condition of your device and see if there are any settings that we can help adjust to better suit your security needs. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 1080p Full HD Add-On Dome Security Camera. Based on the information provided, we would recommend reaching out to a member of our support team when you are in front of the device to confirm the condition of your device and see if there are any settings that we can help adjust to better suit your security needs. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: RoyG
Verified Purchase:Yes
I purchased the Security cameras because of the low price .I will be using them for spares in my system. I have no regret about the purchase.
Response from swann.comBy LV - Swann Team, February 12, 2024
Hello RoyG,
Thank you for sharing your feedback. We are glad to hear you find value in your Swann system. Your feedback is important to us. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for sharing your feedback. We are glad to hear you find value in your Swann system. Your feedback is important to us. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Miss Ellen
Verified Purchase:Yes
Great quality camera. And also a very good price .
Response from swann.comBy LV - Swann Team, July 9, 2024
Thank you for your positive feedback Miss Ellen!
Written by a customer while visiting swann.com
Customer Rating
4
It has what I need for night viewing
on December 4, 2024
Posted by: BrianCE
Will this SWPRO-1080DER work with my present unit, I like this camera as it has a spot light and colour for night recording, I have is DVR-4575.
Response from swann.comBy LV - Swann Team, December 4, 2024
Hello BrianCE. These two products are not compatible. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Overall the cameras work ok sometimes I have to re- boot the system to reconnect
on December 13, 2024
Posted by: Bobbins
Hi I have a 4 camera SWDVK-844804 and one of the cameras does not work due to water ingress. I was wondering if I could replace my faulty camera with the SWPRO 1080DER as I still have the cable fitted to the water damaged camera . Are the fittings the same?.
Response from swann.comBy LV - Swann Team, December 17, 2024
Hi Bobbins, thank you for your question! Yes, the SWPRO-1080DER camera is compatible with your SWDVK-844804 system, and it should work with your existing cable. The fittings are the same, so you can simply swap out the damaged camera without needing to replace the cable.
If you need further assistance or have additional questions, feel free to email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team.
If you need further assistance or have additional questions, feel free to email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team.
Written by a customer while visiting swann.com
Posted by: Eccles
Verified Purchase:Yes
Replacement camera for faulty one that had water ingress.
Written by a customer while visiting swann.com