Customer reviews from Braun
Braun - PureFlavor and FastBrew Coffee Maker - Black
Average customer rating
4.5
(315 Reviews)
Rating breakdown 315 reviews
5 Stars
228
4 Stars
59
3 Stars
5
2 Stars
5
1 Star
18
85%of customers recommend this product.
(
142 out of
167)
Customer Reviews for Braun - PureFlavor and FastBrew Coffee Maker - Black
Customer Rating
1
Shuts off immediately
on January 26, 2022
Posted by: DCCoffee
It shuts off immediately after brewing and there is no way to change that
No, I would not recommend this to a friend.
Response from BraunBy Wilfredo, Delonghi Consumer Care, January 31, 2022
Hello, we are very sorry to learn about your experience with our Coffee Maker and to know your unit is shutting off immediately after brewing is disappointing. If you refer to the user manual, you will find instructions as to how to change the warming plate to stay on after the brew cycle is complete. If you require further assistance with your unit, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.
Written by a customer while visiting Braun
Customer Rating
5
I Love Everything About This
on January 24, 2024
Posted by: DJSinSLC
I just brewed my first pot and compared it straight across to my now 1 yr. old Cuisinart DCC-3200P1 14 cup that is now shorting out after cleaning it. I don't have the receipt so its 3 yr. warranty is worthless, my bad. My last Cuisinart also only lasted 2 yrs.. So I'm ready for a change and back to Braun I went. My last Braun coffee maker lated over 10 yrs. This brews a better cup of coffee than the DCC-3200. I new it would by how it brews and then pauses and then continues to brew. This creates blooming (yeah really look it up) and this helps in the flavor extraction. Delicious and very hot thank you. Now there were some complaints in other reviews about the programming being difficult. Its not the most intuitive but its not hard to program. And BTW it is easy one button auto programming after you set it up. No one has shown this but once you program the time and brew strength all you have to do is hold the auto program button for a few seconds and walla. It shows the program and is ready for the next day. It is the first anything that I have bought since pandemic that came perfect. Double boxed from Braunhousehold.com perfect cosmetics and everything. Thanks for that. Give it a shot.
I would recommend this to a friend!
Written by a customer while visiting Braun
Customer Rating
1
Just set-up
on May 30, 2023
Posted by: Sandy
Water leaking out the bottom! And the push button screen for settings is difficult to use
No, I would not recommend this to a friend.
Response from BraunBy JM, cst, May 31, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-877-977-3578. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-877-977-3578. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Written by a customer while visiting Braun
Customer Rating
1
No replacement carafe
on October 13, 2023
Posted by: Sam T
Carafe bottom separated can’t get a replacement carafe
No, I would not recommend this to a friend.
Response from BraunBy DeLonghi Customer Care, October 16, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-888-977-3578. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-888-977-3578. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Written by a customer while visiting Braun
Customer Rating
4
Nice coffeemaker with different brew options
on July 18, 2023
Posted by: Purplecow
[This review was collected as part of a promotion.] I like the Braun PureFlavor coffee maker for several reasons. The 14 cup capacity means I don’t have to make a second pot when I have company. The clock is easy to program and easy to see, even under poor lighting. It is nice to have three heat temperature options for the warming plate, though I don’t feel the metal band around the carafe keeps the coffee much warmer. I like having the option of making an iced coffee with the brewing choices. Since I am environmentally conscious, I appreciate the reusable mesh coffee filter that is included. The one disadvantage is the touch screen for the display. They seem difficult to change settings, so I prefer a real button as opposed to a touch screen. I like that all of the components are dishwasher safe. Overall, this brews a good, tasty cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting Braun
Posted by: Cyberpicky
Verified Purchase:Yes
This coffeemaker has the absolute worst user interface that I have used. The programming is non intuitive and the flat panel buttons work poorly. Will not seem to hold programmable start time and the warmer shuts off no matter how long I set it for. This unit replaced another Braun that stopped working one or two months post warranty.
No, I would not recommend this to a friend.
Response from BraunBy JSM, CST, May 4, 2023
Hello, thank you for sharing your experience with us. We are sorry to hear that your PureFlavor coffee machine have encountered some technical difficulties. Here at Braun we stand behind our products, and we would love to speak to you further regarding this matter. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and refer to ticket number 4052016. Thank you.
Written by a customer while visiting Braun
Customer Rating
1
I loved this coffee maker until….
on December 31, 2022
Posted by: Cassie
I’ve had this coffee maker for like a year and the last time I turned it off the light was off but the burner stayed on. I didn’t notice until the next morning when the closer I got to it I was smelling something scorched. I kept trying to turn it on and off but it stayed on. I unplugged it and smoke started coming out of the water reservoir. I plugged it in again just to check and it doesn’t work anymore. I cleaned it every time it said to. I’m just glad it didn’t start a fire.
No, I would not recommend this to a friend.
Response from BraunBy JM, CST, May 4, 2023
Hello Cassie, thank you for sharing your feedback with your PureFlavor coffee maker with us. We are sorry to hear your unit is experiencing some technical difficulties, all materials within DeLonghi brand products have been carefully designed and evaluated in order to guarantee high performance, reliability, and safety. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and refer to ticket #4052208. We will be expecting your call. Thank you.
Written by a customer while visiting Braun
Customer Rating
1
Junk
on July 4, 2024
Posted by: Bigdawg123
First one almost started on fire and now the second one the handle on the carafe broke so I replaced the pot from the burned one and now it’s broke to!
No, I would not recommend this to a friend.
Response from BraunBy Delonghi, July 9, 2024
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-877-977-3578.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-877-977-3578.
Written by a customer while visiting Braun